Duration: 6 Months + (Extension or Conversion Possible)
Schedule: Monday to Friday (Multiple Shifts) Hybrid model with 4 days onsite and 1 day work from home.
Job Description:
- Our client is seeking an Operations Officer II to provide operational and administrative support within a fast-paced banking operations environment.
- The role involves processing action requests, statement requests, billing inquiries, money movement transactions, and other operational activities while ensuring service level agreements (SLAs) and productivity targets are met.
- Successful candidates will work closely with internal and external stakeholders and contribute to process efficiency, customer service excellence, and operational effectiveness.
Responsibilities:
- Process operational requests received through various channels accurately and within established service levels.
- Prepare and distribute statements and supporting documentation to branches and business partners.
- Handle billing requests, money movement transactions, and related back-office activities.
- Maintain high levels of accuracy, quality, and attention to detail in all transactions.
- Support internal and external stakeholders by providing operational assistance and issue resolution.
- Participate in daily team touchpoints and workload distribution activities.
- Identify and escalate operational risks or process issues when required.
- Follow audit controls, policies, procedures, and compliance requirements.
- Contribute to process improvement initiatives and operational efficiency efforts.
- Adapt to changing business needs, technologies, and procedures.
Experience:
- Must have 2-4 years of banking or financial services experience.
- Must have 2-4 years of experience working in SLA-driven environments.
- Must have 2-4 years of strong administrative and operational support experience.
- Experience working with high-volume transaction processing environments.
- Experience handling customer-sensitive information in a regulated environment.
- Branch banking experience is considered a strong asset.
Skillsets:
- Strong proficiency in Microsoft 365, including Excel, Word, and Outlook.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and meet strict deadlines.
- Exceptional attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
- Flexible and adaptable to changing priorities and procedures.
- Customer service orientation with a focus on operational excellence.
Education: Post-Secondary Education Required.
Shift Hours: 37.5 Hours Per Week
Shift Timing: 7:00 AM to 3:00 PM, 7:30 AM to 3:30 PM, 8:00 AM to 4:00 PM, or 8:30 AM to 4:30 PM (Based on Business Needs).
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
Recruiter Details:
Name: Shubham Deep Gautam
Email: shubham.gautam@ustechsolutionsinc.com
Internal ID: # 26-24218
