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VM
Retail sales associate
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Hinton, AB
- From $17 CAD / hour
- Full-time
- On-site
Added 11 mins ago
AP
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- Full-time
2 years of customer service experience required
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…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
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Paint Associate: Part Time - KELOWNA
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Added 14 mins ago
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Added 23 mins ago
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Added 27 mins ago
UT
Anti-Money Laundering Associate # 26-25595
US Tech Solutions
Toronto, ON
- $20 to $22 CAD / hour
- Contract
…candidate will have a balanced operations background with banking experience, strong attention to detail, and the ability to work efficiently in a high-volume…
Added 27 mins ago
EI
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US Tech Solutions

Field Services Planner #26-25510

Saskatoon, SK, Canada

$34 to $38.5 USD / hour · Contract

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Job details

Pay: $34 to $38.5 USD / hour
Job type: Contract
Apply by: Nov 6, 2026
Experience: Associate degree and/or equivalent experience (1-2 years of experience)
Posting language: English
Posted: Oct 7, 2026

Original job description

Duration: 12 Months with possible extension and conversion into permanent

Description:
The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills.

Duties

Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems, Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute. Work Orders are created automatically or by Order Management or Technical Support (CCC)
Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors’ availability
Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.

Optimized scheduling has direct impact on Field Services Profit & Loss !

Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers…)
Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)

For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report…)

Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).

Qualifications:

Associate degree and/or equivalent experience (1-2 years of experience)
Expertise in MS Office Applications
Excellent analytic skills, Self-starter, Quick learner
Good public speaking and communication skills
Experience in Customer Care Center preferred.
Good interpersonal communication and relationship with others (collaborate, convince)
Understand and communicate scope of work and Term & conditions to FSR
Understanding of impact of FSR utilization rate and work order management on Profit & Loss
Proactive communication with Customers to ensure satisfaction
Minimal Technical knowledge on Schneider products.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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More about this job

Responsibilities

Schedule and optimize field service interventions by coordinating customer requirements, work orders, parts, tools, and qualified field service representatives. Monitor execution, communicate with customers and technicians, maintain work order data, and participate in operational meetings to improve scheduling and capacity planning.

Requirements

Requires an associate degree or equivalent experience, with 1–2 years of experience, strong Microsoft Office skills, and analytical, communication, and interpersonal abilities. Customer Care Center experience is preferred, along with the ability to understand work scopes and terms and conditions, assess utilization and profit-and-loss impacts, and communicate proactively with customers.

Skills

Work Order Management
Field Service Scheduling
Resource Optimization
Customer Communication
Customer Service
Microsoft Office
Analytical Skills
Prioritization
Capacity Planning
Data Quality Management
Scheduling Optimization
Stakeholder Collaboration
Profit And Loss Awareness
Technical Communication
Meeting Facilitation
Schneider Product Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Field Services
Field Service Planner
Field Service Representative
Work Orders
Bridge Field Services
Scheduling
Customer Sites
Customer Care Center
Microsoft Office
Work Order Backlog
Service Level Agreements
Spare Parts
Subcontractors
Resource Optimization
FSR Utilization Rate
Profit And Loss
Customer Communication
Terms And Conditions
Safety Requirements
Permit To Work
Site Access
Intervention Reports
Data Quality
Sales And Operations Planning
Capacity Planning
Operational Dashboards
Schneider Products

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