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Added 5 mins ago
Analyst, Collateral Management Services
Raise
Toronto, ON
Contract
We at Raise are hiring a Analyst, Collateral Management Services for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 5 mins ago
Senior Finance Manager
Insight Global
Toronto, ON · North York, ON
$135,000 to $160,000 CAD / year
Full-time
Prior experience as a financial analyst and demonstrated success in planning, forecasting, business analysis, and performance management.
Added 5 mins ago
Senior Analyst, Business Performance
Enercare Inc.
Markham, ON
Full-time
The Senior Analyst, Business Performance plays a critical role in supporting all areas of the business units by providing financial oversight, operational support, strategic insights, and…
Added 5 mins ago
Senior Budgets and Financial Analyst
St. Lawrence College
Kingston, ON
Full-time
Reporting to the Vice-President, Finance, Risk, Facilities, Procurement & CFO, the Senior Budget & Financial Analyst acts as a key resource and advisor to Budget Managers and College staff,…
Added 5 mins ago
Bilingual Financial Analyst
Raise
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Full-time
Bilingual Financial Analyst (fluent in French and English)
Added 5 mins ago
PhD Researcher (2026-2027 PhD Job Market)
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Full-time
…an organization with significant impact on the economic and financial well-being of all Canadians. Successful candidates are the individuals who are enthusiastic to learn about central…
Added 7 mins ago
Manager, Supply Portfolio Optimization & Analytics - Superior Plus
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Operations Financial Analyst
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Added 36 mins ago
Senior Financial Analyst
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Toronto, ON · North York, ON
$95,000 to $110,000 CAD / year
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Added 36 mins ago
Temporary Accounting Analyst
Altis
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$35 to $41 CAD / hour
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Added 36 mins ago
IT - Bus Systems Analyst V
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10+ years of Business Systems Analyst experience
Added 36 mins ago
Technical Business Analyst (xVA Technology)
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Toronto, ON
We are looking for a Business Analyst with our xVA Technology team to help move forward our strategy and vision. This is a key position in the Global Banking & Market Engineering team,…
Added 36 mins ago
Vineyard Business Analyst
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West Kelowna, BC
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As our Vineyard Business Analyst, you will play a critical role in helping us better understand, measure, and optimize the performance of our vineyard operations. Sitting at the…
Added 36 mins ago
Senior Analyst, AI Enablement & Analytics
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The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…
Added 36 mins ago
Contract Analyst - Canada
Terumo
Vaughan, ON
…contract performance with the goal of assisting in identifying business opportunities leading to improved contract and financial performance.Assist in the investigation of pricing…
Added 36 mins ago
(Senior Financial Analyst) Program Admin Officer 3
The Government of Nova Scotia
Halifax, NS
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Added 36 mins ago
Sr. Business Analyst (Merchandise Financial Planning) (Hybrid)
Foot Locker
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Foot Locker, Inc. is seeking a highly analytical and detail-oriented Sr. Business Analyst to support the Merchandise Financial Planning (MFP) organization. This role is critical in…
Added 51 mins ago
Senior Financial Analyst, Entertainment Finance
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Toronto, ON
Full-time
The Senior Financial Analyst will play a key role in budgeting, forecasting, financial modeling, and strategic decision support for Spin Master's Entertainment business. Acting as a trusted…
Added 1 hour ago
Sr. Business Analyst (Merchandise Financial Planning) (Hybrid)
Foot Locker
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Foot Locker, Inc. is seeking a highly analytical and detail-oriented Sr. Business Analyst to support the Merchandise Financial Planning (MFP) organization. This role is critical in…
Added 1 hour ago
Sr. Sales Operations Analyst
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Toronto, ON
…route to market to grow efficiently. As Senior Sales Operations Analyst, you’ll partner with GTM leaders, Finance, Revenue Operations, and GTM Ops to develop and execute segmentation,…
Added 1 hour ago
Senior Analyst, Investments
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The Senior Analyst is an integral part of the investment team who is at the forefront of Lankin Investments’ growth strategy. Working with the Senior Manager, Investments, the Senior…
Added 1 hour ago
Supplier Performance Analyst
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Toronto, ON
Full-time
…With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and…
Added 1 hour ago
ANALYST, BUSINESS SOLUTIONS CENTRE - Temporary 12 months
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Full-time
…It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian…
Added 1 hour ago
Information Technology - Senior / Solution Systems Analyst, Product Business Technology
Aritzia
Vancouver, BC
Full-time
Aritzia is growing, and our Product Business Technology team is growing with it. This is a unique opportunity to be part of the team responsible for designing, implementing, and…
Added 1 hour ago
Analyst, Technology and Innovation Banking Roynat Capital - Montreal
Scotiabank
Montreal, QC
…ecosystem; building relationships and developing insights. The Analyst is responsible for contributing to the profitable growth and quality of the team’s portfolio by performing a multitude…

US Tech Solutions

IT - Technical Support Analyst III #26-24851

Toronto, ON, Canada

Pay: $36 to $38 USD / hour
Job type: Contract
Apply by: Oct 30, 2026
Experience: 5+ years of experience in an IT Process Management or related IT operational role.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Duration: 12+ Month (extension & conversion possible)
Hybrid working arrangement - Onsite work requirement 2-4 times a week.

Travel Required: between sites

Position Overview

We are seeking an experienced IT Analyst IV - Technical Support professional with a strong background in IT Process Management and Change Enablement.
The ideal candidate will have experience supporting enterprise IT operations, reviewing and managing change requests, conducting post-implementation reviews, handling emergency changes, and working with ServiceNow and ITIL-based processes.
The role will be responsible for coordinating and executing the Change Management process while providing process support to stakeholders and serving as a subject matter expert on IT Service Management Change Management processes and tools.

Key Responsibilities

Coordinate and execute the Change Management process on a daily basis, providing process and client support.
Serve as a Subject Matter Expert (SME) for IT Service Management Change Management processes and tools.
Chair and manage various Technology Change Management meetings.
Review submitted change requests for completeness, integrity, and compliance with process requirements.
Evaluate the risk and impact associated with proposed changes.
Define, document, enforce, and support ITSM policies, processes, and procedures.
Identify and recommend process improvements.
Facilitate scheduled and ad hoc process training with stakeholders.
Prepare, update, and present key performance metrics for the Enterprise Change Management process.
Support ad hoc reporting and requests from business units and support teams.
Drive process and organizational maturity related to IT Service Management and ITIL.
Facilitate collision mitigation and conflict resolution related to changes.
Facilitate the Change Post Implementation Review (CPIR) process and track plans to improve change success.
Work collaboratively with other IT processes and teams, including Incident, Problem, and Configuration Management.
Support change implementation monitoring and related operational activities.

Required Qualifications & Skills

5+ years of experience in an IT Process Management or related IT operational role.
Experience in IT Technical Support.
Strong knowledge of IT Change Management and ITIL methods and procedures.
Hands-on experience with ServiceNow.
Strong Microsoft Office skills.
ITIL v4 certification required; ITIL v5 is considered an asset.
Experience reviewing and evaluating technical documentation.
Experience with Asset Management.
Experience working in an Enterprise Operations environment.
Experience with Change Enablement, including:
- Change request review
- Change implementation monitoring
- Change Post Implementation Reviews
- Emergency changes
- Change risk and impact assessment

Soft Skills

Strong written and verbal communication skills.
Strong interpersonal and stakeholder management skills.
Ability to work independently and collaboratively in a fast-paced enterprise environment.
Strong attention to detail and ability to assess risk, impact, and compliance.

Nice to Have

Experience within the Financial Services / Banking industry.

Education

Post-secondary education required.

Certificate:

ITIL v4 certification is mandatory.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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More about this job

Responsibilities

Coordinate and oversee the enterprise Change Management process, including reviewing change requests, assessing risk and impact, managing change meetings, and supporting implementation monitoring and emergency changes. Lead post-implementation reviews, reporting, training, process improvements, and collaboration with Incident, Problem, and Configuration Management teams.

Requirements

Requires at least five years of experience in IT process management or related IT operations, including technical support, enterprise operations, Change Enablement, and hands-on ServiceNow experience. Candidates must have ITIL v4 certification, strong Microsoft Office and communication skills, and post-secondary education; financial services experience and ITIL v5 are assets.

Skills

IT Change Management
ITIL
ServiceNow
Change Enablement
Change Request Review
Change Risk Assessment
Change Impact Assessment
Post-Implementation Reviews
Emergency Changes
Enterprise IT Operations
Asset Management
Technical Documentation Review
Process Management
Stakeholder Management
Microsoft Office
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

IT Technical Support
IT Process Management
IT Service Management
Change Management
Change Enablement
ITIL
ITIL v4
ITIL v5
ServiceNow
Enterprise Operations
Change Requests
Change Risk Assessment
Change Impact Assessment
Emergency Changes
Post-Implementation Reviews
Asset Management
Microsoft Office
Process Improvement
Performance Metrics
Incident Management
Problem Management
Configuration Management
Stakeholder Management
Financial Services
Banking

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