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Added 1 min ago
Intermediate Architectural Contract Administrator
DIALOG
AB
Full-time
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Added 15 mins ago
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Added 45 mins ago
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$65,000 to $75,000 CAD / year
Full-time
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Added 45 mins ago
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Added 45 mins ago
Vice-Principal - Elementary
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Added 1 hour ago
Administrator, Gift Season
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Toronto, ON
$22.5 CAD / hour
Full-time
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US Tech Solutions

ServiceNow system Administrator #26-24594

Toronto, ON, Canada

Pay: $60 to $65 CAD / hour
Job type: Contract
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Location: Toronto, ON (Hybrid – 2 days onsite currently, subject to increase to 4 days in future)

Duration: 1 Year Contract; extension possible

Schedule: Mon–Fri, 9 AM–5 PM (40 hrs/week); On-call rotation every other week

Employment Type: Contract – Extension possible.

Job Description

Our client, a leading organization in the financial services sector, is seeking an experienced ServiceNow Systems Administrator to join a 14-person IT Service Management team on a long-term contract basis. This role is responsible for designing and implementing IT Service Management solutions across a multi-instance ServiceNow environment (15 instances), ensuring alignment with governance, compliance, risk, and business performance objectives. This is an excellent opportunity for a ServiceNow specialist to work on enterprise-scale integrations and development initiatives within a stable, long-term engagement offering strong extension potential.

Experience: 5+ years ServiceNow Systems Administration experience

Responsibilities

IT Service Management

Design and implement solutions following established IT Service Management policies and standards
Ensure delivered solutions enable the organization to manage incidents, problems, changes, and service requests
Balance solution delivery against risk, cost, control, governance, and compliance objectives
Provide technical and thought leadership across system integration and application development
Promote best practices across ServiceNow administration and development

Technical Delivery & Support

Work closely with clients, project managers, and systems management teams to define scope of work and provide accurate cost/schedule estimates
Review internal artifacts and vendor deliverables to ensure solution requirements are met
Lead/contribute to architecture, design, and code reviews of IT Service Management solutions
Troubleshoot production and test issues; perform root cause analysis and lead resolution efforts
Perform off-hours maintenance and deployments; provide 24x7 support to maintain service availability
Manage code deployment across 15 ServiceNow instances

Required Skillsets

ServiceNow Administration: 5+ years of dedicated hands-on ServiceNow Systems Administration experience
Certification: Active ServiceNow CSA (Certified System Administrator)
Communication: Strong verbal and written communication skills
ITSM Knowledge: Solid understanding of ITSM processes (incident, problem, change, service request)
Troubleshooting: Proven root cause analysis and production issue resolution skills
Deployment Management: Experience managing code deployments across multiple ServiceNow instances
On-Call Support: Willingness and ability to support rotational on-call schedule
Governance & Compliance: Awareness of IT governance, risk, and compliance frameworks
Stakeholder Management: Ability to work with project managers, clients, and systems teams
Documentation: Ability to review and validate vendor/internal technical artifacts

Preferred Skillsets

ServiceNow development experience (scripting, workflow, integrations)
Prior experience within banking or financial services organizations
ITIL 4 Foundation certification
Experience with ServiceNow integrations (APIs, third-party tool connections)
Experience supporting large enterprise, multi-instance ServiceNow environments

Education: Post-secondary education (any discipline)

Certifications:

Required: ServiceNow CSA.
Nice-to-have: ITIL 4

Licenses: N/A

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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More about this job

Responsibilities

Design and implement IT Service Management solutions across a 15-instance ServiceNow environment, ensuring alignment with organizational standards, governance, risk, and compliance objectives. Provide technical leadership, review solution designs and deliverables, troubleshoot issues, perform deployments and maintenance, and support service availability through a rotational on-call schedule.

Requirements

Requires at least 5 years of hands-on ServiceNow Systems Administration experience, an active ServiceNow CSA certification, and solid knowledge of ITSM processes. Candidates should also have strong communication and troubleshooting skills, experience managing deployments across multiple instances, and the ability to support on-call work; ServiceNow development, financial services experience, and ITIL 4 are preferred.

Skills

ServiceNow Administration
IT Service Management
Incident Management
Problem Management
Change Management
Service Request Management
Root Cause Analysis
Production Troubleshooting
Code Deployment
Multi-Instance Environment Management
Governance And Compliance
Stakeholder Management
Technical Documentation Review
ServiceNow Development
System Integration
On-Call Support

Visa sponsorship

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Keywords

ServiceNow
ServiceNow CSA
IT Service Management
Incident Management
Problem Management
Change Management
Service Request Management
ServiceNow Administration
ServiceNow Development
Scripting
Workflows
Integrations
APIs
Third-Party Tool Connections
Multi-Instance Environment
Code Deployment
Root Cause Analysis
Production Support
Architecture Reviews
Code Reviews
Governance
Risk Management
Compliance
ITIL 4
Financial Services
Banking
On-Call Support
ITSM Policies And Standards

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