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US Tech Solutions

USD Clearing & Payments Operations Analyst # 26-27105

  • Montreal, QC, Canada

$34.52 USD / hour · Contract

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Job details

Pay
$34.52 USD / hour
Job type
Contract
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Experience
2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Posting language
English
Posted

Original job description


Duration: 6 Months

The position at a glance:
  • The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). 
  • CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.
Its core responsibilities are as follows: 
  • Investigate issues and problems related to payments.
  • Proactive monitoring and support to US dollar clearing client base.
  • Credit, funding and transaction limit management and oversight.
  • Managing Client’s reporting and analytics.
  • Act as liaison between the back office and client/front office as applicable.
Responsibilities:
  • Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
  • Support the overall day to day business relationships of Network USD and CAD Network Clearing Clients at an account level. 
  • Coordinate with various stakeholders in the business as required.
  • Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
  • Drive customer satisfaction by working closely with our clients to improve the service provided to them. 
  • Escalate service level inquiries as appropriate.
  • Oversee key control processes with respect to billing, risk and management reporting, at client level.
  • Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network. 
  • Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
  • Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
  • Make recommendations for procedural changes where deemed necessary.  
  • Analyze various control reports and make recommendations for efficiency gains 
  • Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
  • Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
  • Work closely with the development teams to create and implement suite of quality Management reporting.
  • Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
  • Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
  • Investigate issues, determining root causes and obtaining resolution.
  • Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
  • Make direct contribution to operational permanent control framework.
Required Skills and Experience:
  • Knowledge of the English is required.
  • 2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing. 
  • Knowledgeable of International wires transfers, SWIFT and local clearing systems.
  • Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
  • Highly effective communicator, written and oral, with good interpersonal skills.
  • Excellent attention to detail and accuracy.
  • The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
  • Knowledgeable of Data/Report analysis.
  • Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
  • Ability to work in a highly autonomous team environment with minimal supervision.
  • Should have Strong Organization skills, Analytical Skills, Critical thinking, Customer service skills, Resourcefulness and creativity
Note:
  • Training begins with Day Shift Monday-Friday between 9 AM - 6 PM for training and the switch over after 3 months to night shift from Sunday/Thursday and work between 9:30 PM - 6:30 AM. Looking for someone with Payment Experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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More about this job

Responsibilities

Serve as the main contact for USD and CAD clearing clients, resolving payment issues and coordinating with internal stakeholders to support daily operations and client relationships. Monitor risks, limits, billing, service levels, and operational controls; analyze client and transaction data to improve processing efficiency, reporting, and customer experience.

Requirements

Requires 2–4 years of banking experience, preferably in correspondent banking, payment operations, or cash management at a major bank active in USD clearing, along with knowledge of wire transfers, SWIFT, clearing systems, and funds transfer rules. Candidates should have strong analytical and communication skills, attention to detail, proficiency with Microsoft Office tools, and the ability to work autonomously in a fast-paced environment.

Skills

  • USD Clearing
  • Payment Operations
  • Correspondent Banking
  • Cash Management
  • International Wire Transfers
  • SWIFT
  • Local Clearing Systems
  • Funds Transfer Operations
  • Risk Management
  • Credit and Funding Management
  • Client Reporting and Analytics
  • Data Analysis
  • KPI and SLA Monitoring
  • Root Cause Analysis
  • Microsoft Excel
  • Customer Service

Visa sponsorship

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Categories

  • Finance & Accounting
  • Customer Service & Support
  • Data & Analytics

Keywords

  • USD Clearing
  • CAD Clearing
  • Payment Operations
  • Correspondent Banking
  • Cash Management
  • International Wire Transfers
  • SWIFT
  • Local Clearing Systems
  • Funds Transfer Operations
  • Client Support Services
  • Network Clearing
  • Credit Risk
  • Funding Management
  • Transaction Limits
  • Billing Controls
  • Management Reporting
  • Data Analysis
  • Dashboards
  • Key Performance Indicators
  • Service-Level Agreements
  • Straight-Through Processing
  • Root Cause Analysis
  • Operational Controls
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint

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