At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Manage customer quote requests, order entry, and general inquiries while serving as the main point of contact. Handle supplier RFQs, initiate blanket POs, and manage RMAs and expediting processes.
Requirements
Requires a high school diploma with post-secondary education preferred and a strong understanding of purchasing processes. Candidates should possess excellent customer service skills and the ability to handle confidential intellectual property documents.
Education
- high school
- associate degree
Working hours
40 hours per week
Skills
- Customer Service
- Problem Solving
- Purchasing Process
- Order Entry
- Quote Management
- Supplier RFQ
- Blanket POs
- RMA Processing
- Expediting
- Total Cost Analysis
- Attention To Detail
- Confidentiality Management
Benefits
- RRSP Program
- Dental Insurance
- Extended Health Care
- Paid Holiday
- Paid Time Off
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Manufacturing
- Administrative
Keywords
- Industrial Products
- Supply Chain Management
- Cutting Tool Reconditioning
- Industrial Vending
- Product Engineering
- RFQ
- Purchase Orders
- RMA
- Total Cost Analysis
- NDA
- Intellectual Property
- Customer Service Representative
Original job description
Archived listing. The details below describe a past opening.
Job DetailsJob Location: Burlington, ON L7N 3T2Job Shift: DayThis is a Full-Time contract position (12 months) with possible extension.
Customer Service Representative
Who We Are:
You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.
Salary: $60,000 – $65,000 per year, based on experience and qualifications, plus a comprehensive benefits package and RRSP program.
If you have:
Passing Buyers Training
Problem solving skills
Actively seeking and documenting conversion opportunities to move spend to USTG preferred suppliers with documented successes
Understanding of purchasing process
Understanding of departmental touch points in order flow
Comprehensive understanding of suppliers and products offered
Positive Attitude with excellent customer service skills
Strong attention to detail, recognize and report issues
Awareness of NDA's and confidential information (customer prints / special pricing)
Ensures that agreements are executed that protect the organization, and ensures that no information is disseminated without proper controls. Limits the flow of information internally and externally for confidential subject matter. Files intellectual property documents to secure rights, if necessary.
A typical day may look like this:
Customer Service Role – Quote request from customer, deliver, general inquiries from customers
Supplier RFQ’s
Customer Quote/Order Entry
Determine Supplier/Source
Initiate Blanket POs
Create Part Numbers Spot buy
Main contact for customers
Discrepancies
RMA’s – Both sides/ Supplier and internal
Expediting
Applies total cost analysist to purchasing decisions
Education
High school – Mandatory
Post-secondary education preferred (CEGEP, college diploma, or equivalent). Equivalent combination of education and customer service experience will also be considered.
Why join us?
Stable full-time position in a well-established and growing North American organization
Personal and professional growth with opportunities for advancement within the company
Good benefits package including RRSP, dental, and extended health care
Supportive and structured team environment
Training provided to ensure success in the role
Paid holiday and paid time off accrual
Weekly Pay
Physical Requirements:
Ability to perform the essential functions of the job, with or without reasonable accommodation
US Tool Group is committed to employment equity and fostering an inclusive, diverse, and respectful workplace. We welcome applications from all qualified individuals, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, ethnic minorities, and individuals of all gender identities and expressions. Reasonable accommodation is available upon request throughout the recruitment process in accordance with applicable human rights legislation. For more information or to request reasonable accommodation during the recruitment process, please contact the Human Resources Department at 573-431-3856.
Qualifications
