Customer Experience Specialist (Bilingual-Co-op)

At CGC Inc. we go the distance to provide The Better Way. Delivering building solutions for customers worldwide is our goal. Relationships are our foundation. Integrity, Dependability and Innovation are the standards by which we live.

CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products and people to build walls, ceilings and careers. CGC Inc. is currently recruiting for a Customer Experience Specialist (Co-op) in Oakville, Ontario. This position will be hybrid remote and willy require time in the Oakville office.

Position Description:

Customer Service is the Hub of CGC, working together with many departments to offer exceptional experience for our customers. Our customers are at the heart of everything we do.

The Customer Experience Specialist (Co-op) is an entry level position with opportunities to develop and build a career that offers a challenging opportunity for a motivated individual to demonstrate customer service skills within a fast-paced team environment.

• Primary point of contact for customers placing orders with CGC

• Receives and processes customer orders and answers customer inquiries, including follow up as required, in a timely manner with a consistently high level of quality

• Build strong relationships and communicate effectively with all departments

• Positive Team player actively sharing the workload

• Supports Sales and Marketing efforts related to specific product focus or information gathering as required.

• Responsible for meeting specific individual/team operational metrics as defined in the Customer Service scorecard

Qualifications

• Currently enrolled in Diploma/Degree program in Business, Marketing or related field.

• Bilingual- French and English.

• Previous customer service or sales experience preferred.

• Excellent problem solving and customer service skills.

• Must be a people and results-oriented individual who incorporates and emphasizes safety and quality in all aspects of the daily work environment.

• High attention to detail.

• Must demonstrate proven success at working independently with a sense of urgency and high level of customer focus.

• Monday to Friday with flexibility to adjust start and end times based on business needs.

At CGC Inc. we go the distance to provide The Better Way. Delivering building solutions for customers worldwide is our goal. Relationships are our foundation. Integrity, Dependability and Innovation are the standards by which we live.

CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products and people to build walls, ceilings and careers.

CGC Inc. is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with CGC, Inc. in accordance with Federal and provincial laws. Information regarding applicant accessibility may be found on the Accessibility section of our website.

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