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Added 52 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Assist the Purchasing Agent with the preparation of purchase orders.
Added 1 hour ago
GT
Lead Data Engineer / Data Product Lead – Snowflake
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $60 to $80 CAD / hour
- Contract
Exposure to Mosaic AI, MLflow, Genie, GenAI, semantic models, or agent-based analytical solutions.
Added 1 hour ago
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Forward Deployment Engineer Lead - Manufacturing
''
Toronto, ON
- Full-time
- Other
Develop AI agents and multi-agent workflows that combine reasoning, orchestration, enterprise data, knowledge sources, APIs, and business systems to execute defined tasks and support…
Added 1 hour ago
SI
Plant Manager I
Saputo Inc.
Orangeville, ON
- Full-time
Act as a change agent: focus on continuous improvement to bring forward-thinking ideas and takes decision to improve our current processes;
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 2 hours ago
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- Full-time
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Agent(e) d’entretien / Custodian
CBRE
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- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 2 hours ago
U
CCAIP (IVR) Integration Developer
UST
Toronto, ON
- Full-time
…vendor platform, and managing call transfers from a Dialogflow…
Added 3 hours ago
AH
Clinical Nurse Specialist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
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Added 4 hours ago
VC
Senior Relationship Manager - Group Benefits
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Mississauga, ON
- Full-time
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Added 5 hours ago
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- Full-time
Design clean agent extinguishing, foam systems, deluge, wet and dry s sprinklers, standpipes, fire water pumps
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AI
Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini
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- Full-time
…as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA…
Added 5 hours ago
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AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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- Full-time
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Added 6 hours ago
PC
Corporate Finance Senior Associate (Bilingual FR/EN)
PwC Canada
QC · Clarke City, QC
- Full-time
Added 6 hours ago
B
Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
Build AI agents and tools on Databricks (Mosaic AI Agent Framework, Model Serving, Vector Search) and integrate them with enterprise systems through Model Context Protocol (MCP)
Added 6 hours ago
PC
Forensic & Dispute Services Senior Associate (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
Added 6 hours ago
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Sr Sales Rep - Retail Lighting Products
LEDVANCE
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $105,000 CAD / year
- Full-time
Manage broker/agent relationships to promote sales.
Added 6 hours ago
S
Demand & Content Marketing Lead | Responsable Marketing de la Demande et Contenu
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- Full-time
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Added 6 hours ago
RC
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Calgary, AB
- $60,000 to $75,000 CAD / year
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Added 6 hours ago
AG
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- Full-time
…Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management…
Added 7 hours ago
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Added 7 hours ago
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Design Coordinator
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Vancouver, BC
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Added 7 hours ago
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Leader, Strategic Transformation (Quality & Safety)
Fraser Health
Surrey, BC
- Full-time
The Leader, Strategic Transformation is the principal agent for change who seeks to shift or transition a major part of the Organization from a current state to a desired future state. The…
Added 7 hours ago
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Leader, Strategic Transformation (Workday and Business Transformation)
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Surrey, BC
- Full-time
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Added 7 hours ago
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Collections Agent, Accounts Receivable
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- Full-time
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UST

CCAIP (IVR) Integration Developer

Toronto, ON, Canada

Compensation Range: 115,000 – 144,000 CAD · Full-time

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Job details

Pay: Compensation Range: 115,000 – 144,000 CAD
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career - and the lives of people across the world.

Visit us at UST.com.

You Are

We are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems. In this role, you will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling transfer of custom data (SIP/UUI headers, including consumer language preference and context) between CCAIP, Dialogflow, and the vendor platform, and managing call transfers from a Dialogflow agent.

The Opportunity

Google CCAIP / Dialogflow Orchestration: Design, build, and optimize end-to-end orchestration workflows within Google CCAIP and Dialogflow CX/ES.
Telephony Integration: Configure and manage telephony gateways (e.g., AudioCodes, Avaya, Genesys, or Twilio) and handle telephony-specific signals like DTMF (keypad input).
IVR Runtime Manager: As an IVR developer or integrator, administer, deploy, and monitor IVR applications and microservices.
API Development & Management: Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive and process responses back to the IVR.
Call Handling: Implement advanced fulfillment logic for call transfers, placing callers on hold, and retrieving metadata such as caller_id from the telephony payload.
Documentation: Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

IVR/Telephony: SIP/RTP knowledge, DTMF handling, STT/TTS tuning, telephony gateway configuration, and IVR Runtime Manager.
Cloud Expertise: Familiarity with Google Cloud Platform (GCP) services relevant to voice and data (e.g., Cloud Functions, Pub/Sub, Cloud Storage, and IAM roles).
API & Programming Language: Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.js for custom webhook fulfillment.
DevOps & Source Control: Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.

Role Location: Toronto

Compensation Range: 115,000 – 144,000 CAD

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Artificial Intelligence in Recruitment

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer, and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Read the full bilingual original

Role Description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career - and the lives of people across the world.

Visit us at UST.com.

You Are

We are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems. In this role, you will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling transfer of custom data (SIP/UUI headers, including consumer language preference and context) between CCAIP, Dialogflow, and the vendor platform, and managing call transfers from a Dialogflow agent.

The Opportunity

Google CCAIP / Dialogflow Orchestration: Design, build, and optimize end-to-end orchestration workflows within Google CCAIP and Dialogflow CX/ES.
Telephony Integration: Configure and manage telephony gateways (e.g., AudioCodes, Avaya, Genesys, or Twilio) and handle telephony-specific signals like DTMF (keypad input).
IVR Runtime Manager: As an IVR developer or integrator, administer, deploy, and monitor IVR applications and microservices.
API Development & Management: Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive and process responses back to the IVR.
System Connectivity: Map complex data payloads (JSON/XML) between systems, ensuring secure, low-latency transmission of customer data during live voice interactions.
Call Handling: Implement advanced fulfillment logic for call transfers, placing callers on hold, and retrieving metadata such as caller_id from the telephony payload.
Documentation: Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Conversational Platforms: Dialogflow CX (Pages, Flows, Route Groups), Google CCAIP, Playbook CX.
IVR/Telephony: SIP/RTP knowledge, DTMF handling, STT/TTS tuning, telephony gateway configuration, and IVR Runtime Manager.
Cloud Expertise: Familiarity with Google Cloud Platform (GCP) services relevant to voice and data (e.g., Cloud Functions, Pub/Sub, Cloud Storage, and IAM roles).
API & Programming Language: Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.js for custom webhook fulfillment.
DevOps & Source Control: Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Toronto

Compensation Range: 115,000 – 144,000 CAD

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Artificial Intelligence in Recruitment

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

L’intelligence artificielle en soutien au recrutement

Dans le cadre de son processus de recrutement, il se peut que UST peut utiliser ait recours à l'intelligence artificielle ou à des outils automatisés réaliser des en soutien à des activités telles que l’examen comme la présélection des candidatures, la planification ou l'assistance lors des entrevues ou leur bon déroulement. Toutes les décisions d'embauche sont prises par notre équipe de recrutement. Lorsque la législation applicable l'exige, un avis supplémentaire à cet égard sera fourni séparément.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer, and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement

Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Skills

Python, Google Cloud Functions, CI/CD, GitHub

Apply About employer

More about this job

Responsibilities

Design, build, and maintain integrations and orchestration workflows connecting Google CCAIP, Dialogflow, IVR systems, telephony gateways, and enterprise platforms. Develop and secure APIs, manage call transfers and metadata, monitor IVR applications, and document system architecture and data flows.

Requirements

The role requires experience with Google CCAIP, Dialogflow CX, IVR and telephony technologies, including SIP/RTP, DTMF, STT/TTS, and gateway configuration. Candidates should have strong REST API, JSON/XML, and backend programming skills, familiarity with relevant GCP services, and experience with GitHub and CI/CD tools.

Skills

Google CCAIP
Dialogflow CX
IVR Development
Telephony Integration
SIP/RTP
DTMF Handling
RESTful APIs
Python
Java
Node.js
Google Cloud Platform
Cloud Functions
GitHub
CI/CD
JSON
XML

Benefits

Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement Leave
Jury Duty Leave
Supplemental Healthcare Coverage
Basic Life Insurance
Accidental Death and Dismemberment Coverage

Visa sponsorship

Not detected in the job text

Keywords

Google CCAIP
Dialogflow CX
Dialogflow ES
Playbook CX
IVR
IVR Runtime Manager
SIP
RTP
DTMF
STT
TTS
AudioCodes
Avaya
Genesys
Twilio
RESTful APIs
JSON
XML
Java
Python
Node.js
Google Cloud Platform
Cloud Functions
Pub/Sub
Cloud Storage
IAM
GitHub
Jenkins
Google Cloud Build
CI/CD

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