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Added 4 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 4 mins ago
Unit Clerk - Ambulatory Care
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 4 mins ago
Social Worker (BSW)
Winnipeg Regional Health Authority
Winnipeg, MB
…health services and supports centralized administrative and business functions for Manitoba health…
Added 34 mins ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.
Added 34 mins ago
RS
Shipping and Receiving Clerk - Night Shift Sunday - Wednesday
Ryder System, Inc.
Winnipeg, MB
- Full-time
…supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a…
Added 34 mins ago
DR
Vice President, Operations
DMC Recruitment Group
Steinbach, MB
- Full-time
…family owned, and deeply rooted in the Steinbach community, the business has grown from a small local operation into Manitoba’s largest independently owned building supply…
Added 34 mins ago
U
CCAIP (IVR) Integration Developer
UST
Toronto, ON
- Full-time
…Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems. In this role, you will be responsible for understanding the technical pattern of integration with Google CCAIP ACD,…
Added 34 mins ago
DR
Business Services Specialist
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
A post secondary degree in Business Administration, Public Administration, Commerce, Information Systems, Organizational Development, or a related discipline, or an equivalent combination…
Added 1 hour ago
TU
Energy Conservation Engineer
The University of British Columbia
Vancouver, BC
- $9,599.75 to $14,385.5 CAD / month
- Full-time
Reading and writing sequences of operation and BMS code to troubleshoot and optimize building systems.
Added 1 hour ago
JC
Fire Service Manager
Johnson Controls
Calgary, AB · CAN AB Calgary Manitou Road
- Full-time
The Fire Service Manager will drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators to support the district’s service customers.…
Added 1 hour ago
LC
Manager, Supply Chain Replenishment
Loblaw Companies Limited
Brampton, ON
- Full-time
Provide business coverage for the Senior Manager in their absence.
Added 1 hour ago
SCM Category Manager, Rotating, Process & E&I Equipment, Pacific Link
Trans Mountain
Calgary, AB
…values-driven individual to join our dynamic team as a SCM Category Manager, Rotating, Process & E&I Equipment. In this role, you will lead strategic sourcing, procurement, and supplier…
Added 2 hours ago
A
Application Support Analyst
Altis
Kamloops, BC
- $40 to $55 CAD / hour
- Contract
…where you'll help maintain and enhance critical enterprise systems that support day-to-day business operations. This is an excellent opportunity for an early-career Systems Analyst who is…
Added 2 hours ago
S
Senior Accountant
ShipTop
Vancouver, BC
- Full-time
…working in CAD and USD. You will work closely with the Accounting Manager and the CEO, and with operations staff who generate the carrier and client data behind our…
Added 2 hours ago
B
Mortgage Specialist Associate
BMO
London, ON
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 2 hours ago
Manager, Talent Acquisition
Knak
Ottawa, ON
We're looking for an experienced Manager, Talent Acquisition to lead our recruiting function and build a scalable, high-performing talent acquisition practice.
Added 3 hours ago
S
Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 3 hours ago
CS
Manager, Fund Development & Engagement
CHISHOLM SERVICES FOR CHILDREN
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
The Manager, Fund Development & Engagement, will lead the development and execution of a comprehensive fundraising strategy that grows and diversifies revenue with a first focus on our…
Added 3 hours ago
EC
Technical Product Specialist
Eaton Corporation
Toronto, ON
- Full-time
…skills, experience, and qualifications, as well as market and business…
Added 3 hours ago
V
Anlst II, IT
Vale
Canada
- Full-time
You will report to the Manager Transition to Run and End User Training and collaborate with cross-functional teams including business stakeholders, and external vendors.
Added 4 hours ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Prince George, BC
- $21.36 to $23.98 CAD / hour
- Other
The TECH Retail Merchandising Manager is responsible for developing sales through the presentation and merchandising of the TECH area. As a merchant leader, they must have a good…
Added 4 hours ago
RS
VRF & Ductless Technical Support Representative
Refrigerative Supply Limited
Abbotsford, BC · Burnaby, BC · Coquitlam, BC · Langley (District), BC · Vancouver, BC · Langley, BC
- Full-time
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs.…
Added 4 hours ago
NG
Manager, Fundraising Information Systems
National Gallery of Canada Foundation
Ottawa, ON
- Full-time
The Manager, Fundraising Information Systems is responsible for the strategic management, administration, integrity, analysis, and effective utilization of the organization's fundraising…
Added 4 hours ago
SU
Corporate Security Officer (CSO) , Canada
Saab UK
Ottawa, ON
- Full-time
…sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden.…
Added 4 hours ago
SU
Warehouse Specialist, Canada
Saab UK
Halifax, NS
- Full-time
Supporting the Warehouse Manager and collaborating closely with the Logistics Coordinator

UST

CCAIP (IVR) Integration Developer

Toronto, ON, Canada

Compensation Range: 115,000 – 144,000 CAD · Full-time

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Job details

Pay: Compensation Range: 115,000 – 144,000 CAD
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career - and the lives of people across the world.

Visit us at UST.com.

You Are

We are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems. In this role, you will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling transfer of custom data (SIP/UUI headers, including consumer language preference and context) between CCAIP, Dialogflow, and the vendor platform, and managing call transfers from a Dialogflow agent.

The Opportunity

Google CCAIP / Dialogflow Orchestration: Design, build, and optimize end-to-end orchestration workflows within Google CCAIP and Dialogflow CX/ES.
Telephony Integration: Configure and manage telephony gateways (e.g., AudioCodes, Avaya, Genesys, or Twilio) and handle telephony-specific signals like DTMF (keypad input).
IVR Runtime Manager: As an IVR developer or integrator, administer, deploy, and monitor IVR applications and microservices.
API Development & Management: Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive and process responses back to the IVR.
Call Handling: Implement advanced fulfillment logic for call transfers, placing callers on hold, and retrieving metadata such as caller_id from the telephony payload.
Documentation: Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

IVR/Telephony: SIP/RTP knowledge, DTMF handling, STT/TTS tuning, telephony gateway configuration, and IVR Runtime Manager.
Cloud Expertise: Familiarity with Google Cloud Platform (GCP) services relevant to voice and data (e.g., Cloud Functions, Pub/Sub, Cloud Storage, and IAM roles).
API & Programming Language: Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.js for custom webhook fulfillment.
DevOps & Source Control: Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.

Role Location: Toronto

Compensation Range: 115,000 – 144,000 CAD

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Artificial Intelligence in Recruitment

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer, and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Read the full bilingual original

Role Description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career - and the lives of people across the world.

Visit us at UST.com.

You Are

We are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems. In this role, you will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling transfer of custom data (SIP/UUI headers, including consumer language preference and context) between CCAIP, Dialogflow, and the vendor platform, and managing call transfers from a Dialogflow agent.

The Opportunity

Google CCAIP / Dialogflow Orchestration: Design, build, and optimize end-to-end orchestration workflows within Google CCAIP and Dialogflow CX/ES.
Telephony Integration: Configure and manage telephony gateways (e.g., AudioCodes, Avaya, Genesys, or Twilio) and handle telephony-specific signals like DTMF (keypad input).
IVR Runtime Manager: As an IVR developer or integrator, administer, deploy, and monitor IVR applications and microservices.
API Development & Management: Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive and process responses back to the IVR.
System Connectivity: Map complex data payloads (JSON/XML) between systems, ensuring secure, low-latency transmission of customer data during live voice interactions.
Call Handling: Implement advanced fulfillment logic for call transfers, placing callers on hold, and retrieving metadata such as caller_id from the telephony payload.
Documentation: Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Conversational Platforms: Dialogflow CX (Pages, Flows, Route Groups), Google CCAIP, Playbook CX.
IVR/Telephony: SIP/RTP knowledge, DTMF handling, STT/TTS tuning, telephony gateway configuration, and IVR Runtime Manager.
Cloud Expertise: Familiarity with Google Cloud Platform (GCP) services relevant to voice and data (e.g., Cloud Functions, Pub/Sub, Cloud Storage, and IAM roles).
API & Programming Language: Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.js for custom webhook fulfillment.
DevOps & Source Control: Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Toronto

Compensation Range: 115,000 – 144,000 CAD

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Artificial Intelligence in Recruitment

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

L’intelligence artificielle en soutien au recrutement

Dans le cadre de son processus de recrutement, il se peut que UST peut utiliser ait recours à l'intelligence artificielle ou à des outils automatisés réaliser des en soutien à des activités telles que l’examen comme la présélection des candidatures, la planification ou l'assistance lors des entrevues ou leur bon déroulement. Toutes les décisions d'embauche sont prises par notre équipe de recrutement. Lorsque la législation applicable l'exige, un avis supplémentaire à cet égard sera fourni séparément.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer, and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement

Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Skills

Python, Google Cloud Functions, CI/CD, GitHub

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More about this job

Responsibilities

Design, build, and maintain integrations and orchestration workflows connecting Google CCAIP, Dialogflow, IVR systems, telephony gateways, and enterprise platforms. Develop and secure APIs, manage call transfers and metadata, monitor IVR applications, and document system architecture and data flows.

Requirements

The role requires experience with Google CCAIP, Dialogflow CX, IVR and telephony technologies, including SIP/RTP, DTMF, STT/TTS, and gateway configuration. Candidates should have strong REST API, JSON/XML, and backend programming skills, familiarity with relevant GCP services, and experience with GitHub and CI/CD tools.

Skills

Google CCAIP
Dialogflow CX
IVR Development
Telephony Integration
SIP/RTP
DTMF Handling
RESTful APIs
Python
Java
Node.js
Google Cloud Platform
Cloud Functions
GitHub
CI/CD
JSON
XML

Benefits

Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement Leave
Jury Duty Leave
Supplemental Healthcare Coverage
Basic Life Insurance
Accidental Death and Dismemberment Coverage

Visa sponsorship

Not detected in the job text

Keywords

Google CCAIP
Dialogflow CX
Dialogflow ES
Playbook CX
IVR
IVR Runtime Manager
SIP
RTP
DTMF
STT
TTS
AudioCodes
Avaya
Genesys
Twilio
RESTful APIs
JSON
XML
Java
Python
Node.js
Google Cloud Platform
Cloud Functions
Pub/Sub
Cloud Storage
IAM
GitHub
Jenkins
Google Cloud Build
CI/CD

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