Senior Business Analyst

Role Description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career - and the lives of people across the world.

Visit us at UST.com.

You Are

• Knowledgeable about issues affecting direct writers, reinsurers, and retrocessionaires
• Understands reinsurance administration and North American products, including premiums, claims, administrative functions, and trending reports
• Leads complex work efforts and mentors junior team members
• Independently resolves issues, including new ones, using data and information
• Manages competing deadlines and client priorities while meeting service level agreements
• Thrives in a fast-paced environment, adapts to the unexpected, and delivers difficult messages professionally
• Has an aptitude for mathematics and learns quickly while listening to client needs
• Creative, curious, and professional
• Works semi-autonomously and builds relationships at all levels, internally and externally
• Communicates technical information clearly to audiences from engineers to executives
  
  

The Opportunity

As a Senior Business Analyst, you will support life and health reinsurance clients across all reinsurance administration processes, including Administration, Operations, Technical Accounting, Claims, Billing, and Reporting. You will support client initiatives and projects related to the core reinsurance administration system, manage client relationships and some project and account work, and partner with internal technical staff to deliver life reinsurance solutions.

You will play a key role in client projects, from software implementations and upgrades to custom modifications, aligning the reinsurance administration system with ceded reinsurance business processes for domestic and international clients. Working with minimal to no guidance, individually or within a project team, you will perform complex research and analysis, develop recommendations for key client projects, and review client systems and processes to identify deficiencies and propose improvements. You will help ensure the organization understands client business requirements and delivers services on time and under control, with a primary focus on external client engagements and support for internal projects that improve operational efficiency without sacrificing quality.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Essential Functions

• Lead, organize, and execute client projects according to client requirements.
• Serve as Lead BA for integrating new blocks of business, including complex arrangements, international business, and annuities, into the reinsurance administration system; as primary BA for client software upgrades; as primary or secondary BA for custom software modifications; and as Lead BA for new implementations.
• Oversee design, development, and quality assurance across the software development life cycle (SDLC), and coordinate with the technical team to derive business solutions for the reinsurance administration system.
• Follow prescribed processes and tools to complete tasks on schedule.
• Gather client business information through documentation, meetings, and discovery, and analyze large, complex data sets to identify patterns and root causes.
• Review reinsurance arrangements, processes, systems, and databases for data quality and compliance.
• Gather business requirements, develop test plans, execute testing, and document results.
• Develop practical, creative recommendations that fit client needs, capabilities, and limitations, and present findings with clear justification.
• Advise clients on problems and issues, and proactively anticipate and resolve them.
• Mentor new team members and train clients on all aspects of the reinsurance administration system, including inputs, functionality, and outputs.
• Perform complex tasks within the system and externally to obtain policy and cession data, manage product implementations, and document business process workflows.
• Conduct primary or secondary research when information is not readily available.
• Coordinate interdepartmental activities to meet customer expectations and work with cross-functional teams (Product Management, Project Management, Actuarial, Finance, Underwriting, Claims, IT) on project assignments.
• Support other business partners as needed, and collaborate to deliver best-in-class service in timeliness, quality, accuracy, and value.
  
  

Physical And Working Conditions

This role may be hybrid or fully remote. The work involves frequent communication, including by phone, regular keyboard use, extended periods of sitting, and visual analysis of data and screens. Project work requires domestic or international travel by air, train, auto, or on foot, with a laptop and work materials. Associates are not exposed to adverse environmental conditions.

What You Need

Required Qualifications:

• College or university degree, or equivalent work experience
• Proven knowledge of life insurance and annuity concepts
• 5+ years as a Business Analyst, Reinsurance Analyst, or equivalent
• 3+ years leading projects
• Experience with reinsurance data, processes, and controls
• Experience communicating frequently with clients and stakeholders in a customer service setting
• Experience defining business requirements, forming and executing test plans, and implementing solutions
• Strong written and verbal communication skills
• Analytical and problem-solving skills, with the ability to link results to operational performance drivers
• Effective gap-analysis and report-writing skills
• Proficiency in Microsoft Excel, Access, Word, and PowerPoint
• Willingness to travel up to 25%
  
  

Preferred Qualifications

• Degree in computer science, actuarial science, finance, mathematics, or accounting
• CBAP, or FLMI, ACS, or ARA designation from LOMA
• 3+ years of experience with the reinsurance administration system or similar platform projects
• Understanding of reinsurance reserves and valuation processes
• Understanding of administrative reinsurance auditing and data compliance
• Proficiency in Visio and SQL/database software
• Experience with large data sets, complex data flows, and project management practices
• Basic understanding of most North American life insurance products
• Detailed understanding of retention management, treaty setup and interpretation, and compliance
• 5+ years in a reinsurance analyst, accounting, life and health reinsurance, or policy administration role
  
  

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Ontario, Canada

Compensation Range: 95,000 CAD - 191,000 CAD

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Artificial Intelligence in Recruitment

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

L’intelligence artificielle en soutien au recrutement

Dans le cadre de son processus de recrutement, il se peut que UST peut utiliser ait recours à l'intelligence artificielle ou à des outils automatisés réaliser des en soutien à des activités telles que l’examen comme la présélection des candidatures, la planification ou l'assistance lors des entrevues ou leur bon déroulement. Toutes les décisions d'embauche sont prises par notre équipe de recrutement. Lorsque la législation applicable l'exige, un avis supplémentaire à cet égard sera fourni séparément.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer, and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement

Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Skills

Business Analysis, Reporting and Analytics, SDLC, Data Analysis