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Added 11 mins ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
Good project management and change management skills, with track record of deliver desired results. Demonstrated continuous improvement skills.
Added 11 mins ago
AA
Responsable gestion QSR (Intégrité du produit) / QSR Management Leader (Product Integrity)
Airbus Aircraft
Montreal, QC
- Full-time
…certifications, programmes de développement accéléré, parcours expert, mobilité nationale et…
Added 27 mins ago
EP
Creative Strategist (Corporate Events)
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ON · Mississauga, Ontario
- Full-time
Working closely with Program Design Managers and cross-functional creative, content, and event production teams, you'll uncover opportunities through research, shape compelling creative…
Added 1 hour ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
Prioritize work across the team, balancing BAU security/data management/workflow configuration requests against project and BAU initiatives.
Added 1 hour ago
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Manager, Information Security
TD
Toronto, ON · Mississauga, ON · Markham, ON
- Full-time
…continued evolution of the enterprise EUC Governance strategy and program. The role will have primary responsibility for driving the deployment, adoption and ongoing evolution of EUC…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Excellent project management, problem solving and analytical skills
Added 2 hours ago
L
Senior Financial Analyst (Enterprise and Strategic Initiatives)
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Vancouver, BC
- Full-time
5+ years of progressive financial analysis and program management experience with fast-paced business environments.
Added 3 hours ago
ES
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Operational Risk Management is a component of the IT Project Management department responsible for risk identification and mitigation across enterprise operational and resiliency…
Added 3 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leverage project management frameworks to identify and manage timelines and budgets.
Added 3 hours ago
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Advisor - Analyst, Logistics Strategy and Optimization (Hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
With a strong understanding of supply chain operations, the analyst serves as a subject matter expert for stakeholders by assessing the operational and financial impacts of decisions and…
Added 3 hours ago
AL
Proposal Specialist
Allteck Limited Partnership
Surrey, BC
- Full-time
Coordinate cross-functional bid teams, facilitating communication between Proposals, Project Management, Estimating, and Operations stakeholders throughout the pursuit lifecycle.
Added 4 hours ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
…may provide feedback on changes to processes to direct-line management, standards management teams, and/or project, program, or special initiative…
Added 5 hours ago
MS
General Manager_High-End Furniture Store
Must Société
Laval, QC
- Full-time
…Meuble, and Jardin de Ville, the brand supports every design project with an inspiring selection, expert guidance, and a personalized…
Added 5 hours ago
TU
Recruitment Sales Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…develops and maintains recruitment-related customer relationship management (CRM) systems, reporting tools and processes, analyzes recruitment pipelines and program performance, and…
Added 5 hours ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…strategic thinker with strong analytical, communication, and project management skills who thrives in a collaborative, agile…
Added 5 hours ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Expert level knowledge of the Salesforce object model in conjunction with SOQL and SOSL.
Added 5 hours ago
UO
Recruitment Sales Specialist
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…develops and maintains recruitment-related customer relationship management (CRM) systems, reporting tools and processes, analyzes recruitment pipelines and program performance, and…
Added 5 hours ago
OC
Business Development Manager
Ontario Centre of Innovation
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
…and executing engagement plans; capturing key personal and project information related to contacts, grants and private-sector investments; engagement with Regional Innovation Centres…
Added 5 hours ago
KA
Parts Counter Support
KF Aerospace
Kelowna, BC
- $21.18 to $25.65 CAD / hour
- Full-time
…highly skilled workforce. Our passion for our craft fuels every project we…
Added 6 hours ago
RG
Marketing Coordinator
Roper Greyell LLP
Vancouver, BC
- Full-time
Strong project management skills with the ability to multi-task and prioritize effectively.
Added 6 hours ago
UI
Client Relationship Manager
Util-Assist Inc.
Newmarket, ON
- Full-time
Support clients through project cycles to ensure they have a positive experience and ensure transparency throughout the process.
Added 6 hours ago
HG
Innovation Poduct Developer
Hendriks Greenhouses
Lincoln, ON
- $65,000 CAD / year
- Full-time
Strong project management, prioritization and organizational abilities
Added 7 hours ago
G
Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Baie-D'Urfé, QC
- Full-time
Added 7 hours ago
DU
Senior Finance Manager
Dalhousie University
Halifax, NS
- Full-time
Expert financial management skills, including developing and monitoring complex, multi-million-dollar budgets, forecasting, and financial reporting.
Added 7 hours ago
G
Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Montreal, QC
- Full-time
We are seeking a Quality Assurance Specialist, Project Compliance, to play a key role in providing independent quality and compliance oversight for strategic site and product projects…

Util-Assist Inc.

Client Relationship Manager

Newmarket, ON, Canada

$90,000 - $125,000 a year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 - $125,000 a year
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 3-5 years’ experience working in a professional services industry managing a portfolio of clients
Posting language: English
Posted: Oct 9, 2026

Original job description

⚡Who We Are

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation - empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.

Learn more at www.util-assist.com .

🛠️The Opportunity

We are seeking a skilled Client Relationship Manager to join our growing Business Developmentteam! The Client Relationship Manager plays a crucial role in building and maintaining long-term relationships with clients to ensure their service requirements are met and issues are resolved. The incumbent collaborates with departments and working groups to improve customer support programs and enhance satisfaction in order to retain clients.

📋What You’ll Be Doing

Act as the main point of contact with clients and develop plans to provide solutions for their business requirements.
Meet regularly with clients and resolve client concerns.
Liaise with direct service channels to ensure client needs are fulfilled effectively.
Collaborate with other departments to ensure clients are satisfied with organizational products and services.
Support clients through project cycles to ensure they have a positive experience and ensure transparency throughout the process.
Work with the project team to clarify client scope and expectations and ensure consistent, on-time deliverables.
Develop and coordinate Statements of Work (SOWs), working with clients and internal teams to ensure scope, deliverables, timelines, and requirements are accurately documented.
Work with client procurement teams to facilitate procurement requirements, including the processing of purchase orders (POs) and related documentation.
Work as an intermediary between clients and vendors and coordinate meetings to discuss business requirements and solution business challenges.
Assist with contract negotiations, product and pricing details for clients.
Coordinate with clients and internal teams to support timely and accurate invoicing, including following up on required documentation and approvals.
Deliver correspondence regarding problem resolutions, product and service features/upgrades and company changes, for new and existing customers.

Work Location & Travel Requirements:

This role requires regular in-person attendance at client and Util-Assist locations.
The role will generally require four (4) days per week at client sites and one (1) day per week at the Util-Assist office, subject to change based on client, project, and business needs.
Ability to travel to client locations throughout the Greater Toronto Area and other locations as required.

🧠What You Bring

Bachelor of Business Administration, Communications or Marketing
3-5 years’ experience working in a professional services industry managing a portfolio of clients
Prior experience in sales, account management and/or a customer service role
Advanced knowledge of client operations to support the development of client solutions
Strong knowledge of the utility industry
Expert MS Office skills

🌟Who You Are

Ability to inspire, influence and negotiate business deals with clients
Strong organizational and time management skills
Advanced problem-solving skills and the ability to develop solutions to enhance client efficiency and productivity
Expert team collaboration skills and the ability work with other departments to develop strategies that benefit clients
Advanced entrepreneurial skills with the ability to deliver innovative, creative and custom client solutions
Strong leadership skills

$90,000 - $125,000 a year

💙 Why You’ll Love Working at Util-Assist

Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.

Summer Hours Program: Work a compressed workweek to enjoy extra days off from June to August

Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off during the month of your birthday

Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.

Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, and recognition as one of the Best Places to Work for Mental Wellness in 2026

Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.

Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.

Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.

Comprehensive Benefits: Access generous health and dental coverage, and RRSP matching to support your long-term goals.

Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

We understand that great talent comes in many forms - even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at [email protected] . All accommodation requests will be handled confidentially.

Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case-by-case basis based on business needs.

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Serve as the primary client contact, build long-term relationships, resolve concerns, and coordinate with internal teams and vendors to meet client needs. Support project delivery and client procurement, including defining scope, preparing Statements of Work, facilitating contracts and purchase orders, and coordinating invoicing and client communications.

Requirements

A bachelor's degree in Business Administration, Communications, or Marketing is listed, along with 3–5 years of professional-services experience managing a client portfolio. Candidates should have sales, account management, or customer service experience, strong utility-industry and client-operations knowledge, advanced Microsoft Office skills, and strong communication, negotiation, organizational, problem-solving, collaboration, and leadership abilities.

Skills

Account Management
Sales
Customer Service
Client Retention
Negotiation
Problem-Solving
Project Coordination
Statement of Work Development
Contract Negotiation
Procurement Coordination
Invoicing Coordination
Stakeholder Collaboration
Utility Industry Knowledge
Microsoft Office
Time Management

Benefits

Flexible Work Environment
Hybrid Work Arrangements
Adaptable Hours
Summer Compressed Workweek
Upfront Vacation
Paid Birthday Day Off
Employee Assistance Program
Mental Health Resources
Nutritional Health Coaching
Career Growth Opportunities
Health and Dental Coverage
RRSP Matching
Parental Leave Top-Up

Visa sponsorship

Not detected in the job text

Keywords

Utilities
Electric Utilities
Water Utilities
Gas Utilities
Digital Transformation
Account Management
Sales
Customer Service
Client Retention
Client Operations
Utility Industry
Business Development
Project Coordination
Statements of Work
Scope Management
Deliverables
Procurement
Purchase Orders
Contract Negotiation
Pricing
Invoicing
Vendor Coordination
Microsoft Office
Outage Communications
Billing Support
Grid Security

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