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Added 26 mins ago
G
Représentant aux ventes externes / Outside Salesperson-EN
Guillevin
Brossard, QC
- Full-time
Identify business opportunities for existing and potential customers based on criteria established by the center manager.
Added 1 hour ago
NI
Financial Accountant
NORSAT INTERNATIONAL INC
Aurora, ON
- $75,000 to $90,000 CAD / year
- Full-time
Participate in finance-related digital transformation and process improvement initiatives.
Added 1 hour ago
A
Sr. Business Analyst
Affinity
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
…systems to a modern platform in support of government digital transformation goals. They will work closely with OCIO, project leadership, business stakeholders, departments, and end users…
Added 2 hours ago
UI
Client Relationship Manager
Util-Assist Inc.
Newmarket, ON
- Full-time
…utilities across North America. We help utilities navigate digital transformation - empowering them with smart technology, data-driven solutions, and customer-first services. From outage…
Added 2 hours ago
M
Associate Manager, Strategy, Performance & Chief of Staff
Manulife
Toronto, ON
- Full-time
Experience in Chief of Staff, corporate strategy, finance, governance, transformation, or performance reporting role.
Added 3 hours ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
7+ years of progressive experience in program management, organizational design, change management, HR transformation or consulting, including coordination of complex, cross-functional…
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 3 hours ago
G
Représentant aux ventes externes / Outside Salesperson
Guillevin
Brossard, QC
- Full-time
Identify business opportunities for existing and potential customers based on criteria established by the center manager.
Added 3 hours ago
AE
Manager, Sales Tools & Technology
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Manager, Sales Tools & Technology, you will lead the evolution of the technology ecosystem that enables our global Commercial teams to deliver exceptional experiences for our…
Added 4 hours ago
A
Manager, Sales Tools & Technology
ARC'TERYX
North Vancouver, BC
- Full-time
As the Manager, Sales Tools & Technology, you will lead the evolution of the technology ecosystem that enables our global Commercial teams to deliver exceptional experiences for our…
Added 4 hours ago
CI
Data Governance Manager -- AMADC5965947
Compunnel Inc.
Toronto, ON
- $55 to $70 CAD / hour
- Contract
We’re looking for an experienced Program Manager with strong expertise in Data Governance, Agile delivery, and enterprise technology initiatives to drive governance transformation,…
Added 4 hours ago
HR
Supply Chain Cooridnator
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Toronto, ON · Greater Toronto, ON
- Other
Right now we are looking for a Supply Chain Coordinator to work with our Operating Room, Surgical Program.
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 hours ago
SM
Project Manager II Digital and Information Services
St. Michael's Hospital
Toronto, ON
- Temporary
The Digital Project Manager II is responsible for planning and delivering medium-scale digital health initiatives within the Digital Project Management Office. Working in partnership with…
Added 5 hours ago
Policy and Issues Analyst
Government of Alberta
AB
Reporting to the Manager, Strategic Projects and Planning, the Policy and Issues Analyst provides policy research and issue analysis and resolution support to advance system transformation…
Added 6 hours ago
UI
Client Relationship Manager
Util-Assist Inc.
Toronto, ON · Newmarket, ON
- Full-time
…utilities across North America. We help utilities navigate digital transformation - empowering them with smart technology, data-driven solutions, and customer-first services. From outage…
Added 6 hours ago
PL
Manager, Corporate Actuarial (FCIA/FSA), Actuarial Analytics & Insights
Pacific Life
Toronto, ON
- Full-time
…relevant experience to join the Corporate Actuarial function as a Manager, focusing on local reporting bases for the Savings & Retirement (S&R)…
Added 6 hours ago
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DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
…securing platforms and data. As the Bank continues its technology transformation and cloud adoption journey, you will work closely with security, infrastructure, development, and…
Added 6 hours ago
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Treasury Analyst
Pacific Life
Toronto, ON
- Full-time
…support strategic projects. This role will report to the Treasury Manager within the PL Re Financial Management & Treasury…
Added 6 hours ago
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Technical Sales Representative
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Reporting to the Manager of Sales, Marketing and BD, the Technical Salesperson is experienced in Industrial Electrical Power and Control Products and support services. In this role you will…
Added 6 hours ago
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Project Financial Controller EPMO
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Toronto, ON
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Reporting to the Manager, Corporate Project Finance, the Project Financial Controller is responsible for portfolio financial reporting, budgeting, forecasting, analysis, and financial…
Added 7 hours ago
RG
Accounting & Consolidation Manager
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Reporting to the Corporate Controller, the Accounting & Consolidation Manager will play an important role in our North American Finance team, overseeing corporate accounting, financial…
Added 7 hours ago
SAP Product Lead, HR/Payroll (Computer Services Office 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the SAP Product Manager, the SAP Product Lead supports both the ongoing operation and modernization of the Province’s SAP HCM, Payroll, and SuccessFactors landscapes. The role…
Added 7 hours ago
M
Organisational Design Consultant
Miratech
Toronto, ON
- Full-time
…enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the…
Added 7 hours ago
L
GTM Operations Lead
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The Go To Market team sits at the center of lululemon’s end to end value chain transformation. We are responsible for architecting the future state GTM vision and operating engine, driving…

Util-Assist Inc.

Client Relationship Manager

Newmarket, ON, Canada

$90,000 - $125,000 a year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 - $125,000 a year
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 3-5 years’ experience working in a professional services industry managing a portfolio of clients
Posting language: English
Posted: Oct 9, 2026

Original job description

⚡Who We Are

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation - empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.

Learn more at www.util-assist.com .

🛠️The Opportunity

We are seeking a skilled Client Relationship Manager to join our growing Business Developmentteam! The Client Relationship Manager plays a crucial role in building and maintaining long-term relationships with clients to ensure their service requirements are met and issues are resolved. The incumbent collaborates with departments and working groups to improve customer support programs and enhance satisfaction in order to retain clients.

📋What You’ll Be Doing

Act as the main point of contact with clients and develop plans to provide solutions for their business requirements.
Meet regularly with clients and resolve client concerns.
Liaise with direct service channels to ensure client needs are fulfilled effectively.
Collaborate with other departments to ensure clients are satisfied with organizational products and services.
Support clients through project cycles to ensure they have a positive experience and ensure transparency throughout the process.
Work with the project team to clarify client scope and expectations and ensure consistent, on-time deliverables.
Develop and coordinate Statements of Work (SOWs), working with clients and internal teams to ensure scope, deliverables, timelines, and requirements are accurately documented.
Work with client procurement teams to facilitate procurement requirements, including the processing of purchase orders (POs) and related documentation.
Work as an intermediary between clients and vendors and coordinate meetings to discuss business requirements and solution business challenges.
Assist with contract negotiations, product and pricing details for clients.
Coordinate with clients and internal teams to support timely and accurate invoicing, including following up on required documentation and approvals.
Deliver correspondence regarding problem resolutions, product and service features/upgrades and company changes, for new and existing customers.

Work Location & Travel Requirements:

This role requires regular in-person attendance at client and Util-Assist locations.
The role will generally require four (4) days per week at client sites and one (1) day per week at the Util-Assist office, subject to change based on client, project, and business needs.
Ability to travel to client locations throughout the Greater Toronto Area and other locations as required.

🧠What You Bring

Bachelor of Business Administration, Communications or Marketing
3-5 years’ experience working in a professional services industry managing a portfolio of clients
Prior experience in sales, account management and/or a customer service role
Advanced knowledge of client operations to support the development of client solutions
Strong knowledge of the utility industry
Expert MS Office skills

🌟Who You Are

Ability to inspire, influence and negotiate business deals with clients
Strong organizational and time management skills
Advanced problem-solving skills and the ability to develop solutions to enhance client efficiency and productivity
Expert team collaboration skills and the ability work with other departments to develop strategies that benefit clients
Advanced entrepreneurial skills with the ability to deliver innovative, creative and custom client solutions
Strong leadership skills

$90,000 - $125,000 a year

💙 Why You’ll Love Working at Util-Assist

Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.

Summer Hours Program: Work a compressed workweek to enjoy extra days off from June to August

Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off during the month of your birthday

Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.

Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, and recognition as one of the Best Places to Work for Mental Wellness in 2026

Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.

Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.

Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.

Comprehensive Benefits: Access generous health and dental coverage, and RRSP matching to support your long-term goals.

Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

We understand that great talent comes in many forms - even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at [email protected] . All accommodation requests will be handled confidentially.

Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case-by-case basis based on business needs.

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Serve as the primary client contact, build long-term relationships, resolve concerns, and coordinate with internal teams and vendors to meet client needs. Support project delivery and client procurement, including defining scope, preparing Statements of Work, facilitating contracts and purchase orders, and coordinating invoicing and client communications.

Requirements

A bachelor's degree in Business Administration, Communications, or Marketing is listed, along with 3–5 years of professional-services experience managing a client portfolio. Candidates should have sales, account management, or customer service experience, strong utility-industry and client-operations knowledge, advanced Microsoft Office skills, and strong communication, negotiation, organizational, problem-solving, collaboration, and leadership abilities.

Skills

Account Management
Sales
Customer Service
Client Retention
Negotiation
Problem-Solving
Project Coordination
Statement of Work Development
Contract Negotiation
Procurement Coordination
Invoicing Coordination
Stakeholder Collaboration
Utility Industry Knowledge
Microsoft Office
Time Management

Benefits

Flexible Work Environment
Hybrid Work Arrangements
Adaptable Hours
Summer Compressed Workweek
Upfront Vacation
Paid Birthday Day Off
Employee Assistance Program
Mental Health Resources
Nutritional Health Coaching
Career Growth Opportunities
Health and Dental Coverage
RRSP Matching
Parental Leave Top-Up

Visa sponsorship

Not detected in the job text

Keywords

Utilities
Electric Utilities
Water Utilities
Gas Utilities
Digital Transformation
Account Management
Sales
Customer Service
Client Retention
Client Operations
Utility Industry
Business Development
Project Coordination
Statements of Work
Scope Management
Deliverables
Procurement
Purchase Orders
Contract Negotiation
Pricing
Invoicing
Vendor Coordination
Microsoft Office
Outage Communications
Billing Support
Grid Security

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