Jobs in Canada

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Added 12 mins ago
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Service Desk Analyst
Fasken
Vancouver, BC
- Full-time
A commitment to providing exceptional customer service and maintaining a user-centric approach while addressing client needs in person, remotely, via phone call, chat, email, etc.; Analyst…
Added 27 mins ago
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Technical Support Analyst
Hays
ON · Kenora, ON
- Full-time
As the Technical Support Analyst, you will be the first point of contact for clients requiring technical assistance. Working from the Kenora head office and regularly visiting client sites…
Added 27 mins ago
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Geographic Information Systems(GIS) Analyst
HCLTech
AB · Edmonton, AB
- $102,000 to $138,000 CAD / year
- Full-time
…consulting. The company values excellence, collaboration, and customer-centricity, consistently achieving recognition for its industry leadership and sustainability initiatives. HCLTech’s…
Added 27 mins ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 27 mins ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 27 mins ago
Senior Product Manager, AI SOC
eSentire
Canada
Customer experience. Own how customers see, trust and steer the AI SOC in the Atlas portal, working with UX/UI designers on workflows, transparency and reporting.
Added 42 mins ago
Data and Business Systems Analyst
CMP Group Ltd.
Delta, BC
The Data and Systems Business Analyst is responsible for gathering, developing, entering, maintaining and analyzing product and customer data, including product attributes, customer…
Added 42 mins ago
LC
Analyst Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
We're looking for talented colleagues who are passionate about providing an exceptional shopping experience for customers and delighting them every step of the way!
Added 1 hour ago
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Sr. Marketing Data Analyst (Marketing Analytics & Insights)
Lenovo
Markham, ON
- $92,000 to $140,990 CAD / year
Own NA Marketing performance tracking, executive scorecards, and recurring business performance readouts, connecting results across the end-to-end customer journey.
Added 1 hour ago
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Senior Accounting Analyst, Structured Finance
Reinsurance Group of America
Toronto, ON
- Full-time
Bachelor’s Degree in Arts/Sciences (BA/BS) in Accounting, Finance, or Actuarial Science or equivalent related work experience required
Added 1 hour ago
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Cybersecurity Operations Analyst
BRP
Valcourt, QC
- Full-time
The Cybersecurity Operations Analyst is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organization’s IT environment. This role…
Added 1 hour ago
B
Senior Vulnerability Management Analyst
BRP
Montreal, QC
- Full-time
…business priorities and regulatory requirements. The Senior Analyst partners with infrastructure, cloud, application, and security teams to drive remediation efforts, improve security…
Added 1 hour ago
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Senior Compliance Analyst, Canada
Crypto.com
Canada
- Full-time
We are seeking a highly motivated Compliance Senior Analyst to join our team. This role will help maintain and continuously enhance our Canadian compliance program as the business grows in…
Added 1 hour ago
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Business Operations Analyst Student (4 months) - Winter 2027
Canadian Tire Corporation
Welland, ON
- Full-time
…analytics support the Contact Centre by connecting operational, customer, and business data into actionable insights. Our goal is to turn trusted data into meaningful decisions that improve…
Added 1 hour ago
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Co-Op, Development Operations AI & Automation Enablement Intern
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The AI Solutions & Development Operations Analyst Co-op supports the Development Operations Enterprise Optimization team in advancing digital transformation, AI-enabled ways of working,…
Added 2 hours ago
A
Retail POS Analyst
Akkodis
Calgary, AB
- Contract
We are looking for a Retail POS Analyst to support and troubleshoot integrations between retail petroleum POS systems and enterprise applications.
Added 2 hours ago
T
New Business Specialist - Private Client Advice
TD
Toronto, ON · Markham, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 2 hours ago
J
Senior Maintenance Manager
JLL
Edmonton, AB
- Full-time
…to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new…
Added 2 hours ago
M
Business Systems Analyst, Transportation Solutions
McKesson
Montreal, QC
- Full-time
Flex & Connect work model with a requirement to be in the office two (2) days per week.
Added 2 hours ago
IG
Franchise Operations Analyst
Insight Global
Toronto, ON
- Contract
The position is based onsite in Downtown Toronto, five days per week
Added 2 hours ago
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Q2C Senior Business Analyst
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Added 3 hours ago
MF
Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 3 hours ago
P
Chef – Perspectives stratégiques intégrées / Manager, Integrated Insights & Strategy
Pfizer
Kirkland, QC · CAN - QC - Kirkland
- Full-time
…regroupe des spécialistes possédant des compétences et une expérience diversifiées, que ce soit en science des données, en analyses numériques, en finances ou en services-conseils. Nous…
Added 3 hours ago
SC
Analyste Senior, livraison de services aux clients bilingue (70309755)
Sodexo Canada Ltd
Montreal, QC
- Full-time
Mode de travail : À temps plein, en présentiel (5 jours par semaine)
Added 3 hours ago
Financial Analyst, Accounts Payable
Sinai Health
Toronto, ON
Sinai Health is looking for a client focused Financial Analyst, Accounts Payable to join our team. Reporting directly to the Manager of Accounts Payable, the Financial Analyst will play a…

Vacances Air Canada Vacations / Air Canada Rouge

CRM & CDP Solution Analyst

Mississauga, ON, Canada
Montreal, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 11, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 27, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation

Lead the elicitation, analysis, and documentation of business requirements across:

Customer Service and Call Centre operations

Marketing, campaigns, journeys, and personalization

Sales and customer lifecycle management

Translate business needs into:

CRM configurations (entities, processes, workflows)

CDP use cases (segmentation, identity resolution logic, activation rules)

Collaborate with external System Integrators to:

Review and validate functional designs

Ensure alignment with ACV business objectives and best practices

Balance out‑of‑the‑box capabilities versus custom solutions

Define and manage:

User stories, use cases, and acceptance criteria

End‑to‑end business scenarios spanning CRM and CDP

Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

WHAT YOU BRING TO THE TEAM

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field

An equivalent combination of education and relevant experience will be considered

Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)

Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)

Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)

Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst

Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)

Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)

Strong understanding of:

Customer data models and 360 concepts

Segmentation, customer journeys, and personalization

Omnichannel customer experience

Proven ability to work effectively with business stakeholders, IT teams, and external vendors

Excellent communication, facilitation, and documentation skills

Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)

CDP experience (Bloomreach preferred): segmentation, journeys, activation

Customer 360 concepts: identity resolution, deduplication, unified profiles

CRM–CDP integration literacy (data flows and dependencies)

Data ingestion concepts: real‑time and batch

Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills

Ability to engage and influence stakeholders across business and IT

Collaborative, team‑oriented working style

Ability to lead workshops and functional discussions

Influence decisions without formal authority

Sound judgment and decision‑making skills

Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Senior CRM & CDP Solution Analyst will lead the functional design and implementation of Microsoft Dynamics CRM and Bloomreach CDP. This role involves translating complex business requirements into scalable solutions while collaborating with IT teams and system integrators.

Requirements

Candidates must have at least 5 years of experience as a Business or Solution Analyst with hands-on expertise in Microsoft Dynamics 365 and CDP platforms. A bachelor's degree in a relevant field and bilingual proficiency in English and French are required.

Skills

Microsoft Dynamics 365
Bloomreach CDP
Business analysis
Customer data platforms
Identity resolution
Segmentation
Customer journeys
Agile methodology
Functional design
Stakeholder management
Data ingestion
CRM configuration
User acceptance testing
Requirement elicitation
Omnichannel experience
Bilingualism

Benefits

Travel privileges
Health insurance
Dental insurance
Training and development tools

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
CDP
CRM
Business Analysis
Customer 360
Identity Resolution
Segmentation
Customer Journeys
Agile
Scrum
SAFe
CBAP
CCBA
PMI-PBA
Data Ingestion
System Integration
UAT
Functional Design
Marketing Technology
Salesforce CDP
Adobe
Tealium
No-code
Low-code
Data Modeling
Omnichannel
Transformation
Leapfrog Program
Travel Industry

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Jobs in Canada