Jobs in Canada

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Added 14 mins ago
S
Analyst, Contingent Workforce (Temporary)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- $25 to $30 CAD / hour
- Temporary
Job Title: Analyst, Contingent Workforce [Vacant Role]
Added 14 mins ago
SI
Intern, CRM Implementation Analyst
Saputo Inc.
Mississauga, ON
- Full-time
The CRM Implementation Analyst Intern will support implementation of a customer relationship management solution for the U.S. business. The intern will contribute to testing, data quality,…
Added 14 mins ago
IF
Senior Business Analyst (Bilingual Spanish/English)
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
The Senior Business Analyst serves as the Business Analyst lead for medium-sized client onboarding initiatives. This role is responsible for conducting due diligence activities, defining…
Added 44 mins ago
PS
Business Analyst
Publicis Sapient
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 44 mins ago
PS
Financial Technical Analyst
Publicis Sapient
Toronto, ON
- $100,000 to $145,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 1 hour ago
SI
Intern, CRM Implementation Analyst
Saputo Inc.
Georgetown, ON
- Full-time
The CRM Implementation Analyst Intern will support implementation of a customer relationship management solution for the U.S. business. The intern will contribute to testing, data quality,…
Added 2 hours ago
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Geographic Information Systems(GIS) Analyst
HCLTech
AB · Edmonton, AB
- $102,000 to $138,000 CAD / year
- Full-time
…expand technical expertise, and progress toward roles in project management, solution architecture, or specialized IT domains. HCLTech is committed to fostering a culture of continuous…
Added 2 hours ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 3 hours ago
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Co-Op, Development Operations AI & Automation Enablement Intern
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The AI Solutions & Development Operations Analyst Co-op supports the Development Operations Enterprise Optimization team in advancing digital transformation, AI-enabled ways of working,…
Added 4 hours ago
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Power BI Developer
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Summary requires 2 to 3 days per week in North York, Ontario
Added 5 hours ago
HR
Service Desk Analyst - End User Support (Contract)
Harry Rosen
Toronto, ON · Central Office
- Full-time
…exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT…
Added 5 hours ago
PF
Functional Analyst
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
This is a hybrid position, requiring the candidate to work onsite at the client's Montreal office 1–2 days per week · Il s’agit d’un poste hybride nécessitant une présence dans les bureaux du client à Montréal, 1 à 2 jours par semaine
Added 6 hours ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…initiatives. The role requires strategic thinking, strong stakeholder management skills, and the ability to operate with a high degree of autonomy while influencing delivery outcomes across…
Added 6 hours ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…initiatives. The role requires strategic thinking, strong stakeholder management skills, and the ability to operate with a high degree of autonomy while influencing delivery outcomes across…
Added 6 hours ago
CT
Business Analyst, Supply Chain Automation & Asset Mgmt
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Maintain traceability between business needs, requirements, solution designs, test cases, defects, decisions, and deliverables from discovery through implementation.
Added 6 hours ago
MS
Senior Business Systems Analyst (TMS)
Metro Supply Chain
Mississauga, ON
- Full-time
The Senior Business Systems Analyst – TMS is a strategic, hands-on leadership role that blends deep business analysis expertise, advanced Blue Yonder TMS functional knowledge, and the…
Added 7 hours ago
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Analyst, Workday Talent and Compensation
Cogeco
Burlington, ON · Montreal, QC
- Full-time
Reporting to the HRIS Director, the Workday Talent & Compensation Analyst configures, maintains, and optimizes Workday Talent Management and Compensation modules. The role ensures system…
Added 7 hours ago
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SimCorp Business Analyst
Bridgenext
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Must Have Skills
Added 8 hours ago
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Business Intelligence Analyst (Healthcare SaaS)
Medfar
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 8 hours ago
SI
Intern, CRM Implementation Analyst
Saputo Inc.
Mississauga, ON · Georgetown, ON
- Full-time
The CRM Implementation Analyst Intern will support implementation of a customer relationship management solution for the U.S. business. The intern will contribute to testing, data quality,…
Added 8 hours ago
M
Business Intelligence Analyst (Healthcare SaaS)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 8 hours ago
TI
RPA Business Analyst
Themesoft Inc.
Toronto, ON
- Contract
5–7 years of experience in business/system analysis, requirements management, and Agile delivery.
Added 8 hours ago
IS
Sr Business System Analyst – Digital Banking
Iris Software Inc.
Toronto, ON
- Contract
Iris's direct client, one of the Top 5 Bank in Canada, is looking to hire a Sr Business System Analyst – Digital Banking for a long term opportunity at Remote.
Added 9 hours ago
HT
Business Analyst
Hirematic Talent Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Full-time
…technical framework/specifications for development of the business solution and/or infrastructure services or…
Added 9 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Onsite Requirement: Three days per week, with availability for onsite meetings when required

Vacances Air Canada Vacations / Air Canada Rouge

CRM & CDP Solution Analyst

Mississauga, ON, Canada
Montreal, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 11, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 27, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation

Lead the elicitation, analysis, and documentation of business requirements across:

Customer Service and Call Centre operations

Marketing, campaigns, journeys, and personalization

Sales and customer lifecycle management

Translate business needs into:

CRM configurations (entities, processes, workflows)

CDP use cases (segmentation, identity resolution logic, activation rules)

Collaborate with external System Integrators to:

Review and validate functional designs

Ensure alignment with ACV business objectives and best practices

Balance out‑of‑the‑box capabilities versus custom solutions

Define and manage:

User stories, use cases, and acceptance criteria

End‑to‑end business scenarios spanning CRM and CDP

Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

WHAT YOU BRING TO THE TEAM

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field

An equivalent combination of education and relevant experience will be considered

Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)

Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)

Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)

Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst

Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)

Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)

Strong understanding of:

Customer data models and 360 concepts

Segmentation, customer journeys, and personalization

Omnichannel customer experience

Proven ability to work effectively with business stakeholders, IT teams, and external vendors

Excellent communication, facilitation, and documentation skills

Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)

CDP experience (Bloomreach preferred): segmentation, journeys, activation

Customer 360 concepts: identity resolution, deduplication, unified profiles

CRM–CDP integration literacy (data flows and dependencies)

Data ingestion concepts: real‑time and batch

Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills

Ability to engage and influence stakeholders across business and IT

Collaborative, team‑oriented working style

Ability to lead workshops and functional discussions

Influence decisions without formal authority

Sound judgment and decision‑making skills

Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Senior CRM & CDP Solution Analyst will lead the functional design and implementation of Microsoft Dynamics CRM and Bloomreach CDP. This role involves translating complex business requirements into scalable solutions while collaborating with IT teams and system integrators.

Requirements

Candidates must have at least 5 years of experience as a Business or Solution Analyst with hands-on expertise in Microsoft Dynamics 365 and CDP platforms. A bachelor's degree in a relevant field and bilingual proficiency in English and French are required.

Skills

Microsoft Dynamics 365
Bloomreach CDP
Business analysis
Customer data platforms
Identity resolution
Segmentation
Customer journeys
Agile methodology
Functional design
Stakeholder management
Data ingestion
CRM configuration
User acceptance testing
Requirement elicitation
Omnichannel experience
Bilingualism

Benefits

Travel privileges
Health insurance
Dental insurance
Training and development tools

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
CDP
CRM
Business Analysis
Customer 360
Identity Resolution
Segmentation
Customer Journeys
Agile
Scrum
SAFe
CBAP
CCBA
PMI-PBA
Data Ingestion
System Integration
UAT
Functional Design
Marketing Technology
Salesforce CDP
Adobe
Tealium
No-code
Low-code
Data Modeling
Omnichannel
Transformation
Leapfrog Program
Travel Industry

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Jobs in Canada