Jobs in Canada

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Added 8 mins ago
M
Senior Business Consultant
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Are you self-motivated, constantly driving innovation and efficiency by thinking like an entrepreneur? The Senior Business Consultant role within Manulife Contact Centre could be a perfect…
Added 8 mins ago
TT
HR Business Partner Manager, Distribution Center
The TJX Companies, Inc.
Delta, BC · CAN TJX Canada Distribution Centre Churchill Street
- $89,208 to $135,086.4 CAD / year
- Full-time
Address complex people and labour challenges with strategic solutions that strengthen organizational capability and deliver measurable business results.
Added 8 mins ago
RJ
Compliance Officer, RJLU
Raymond James
Toronto, ON · Vancouver, BC
- Full-time
RJLU is a cross-border firm registered in the U.S · broker-dealer or Canadian cross-border dealer highly desired
Added 8 mins ago
AG
Senior Manager, Commerce
Adelphi Group
Toronto, ON
- Full-time
Monitor business performance, campaign effectiveness, budgets, and account health; identify risks early and lead teams toward timely, practical solutions.
Added 8 mins ago
AG
Manager, Media Planning
Adelphi Group
Toronto, ON
- Full-time
…integrated media planning product and assume an active role on the business. The Media Planning Manager will assist with the development of media strategies and operating procedures and…
Added 8 mins ago
AG
Manager, Media Planning
Adelphi Group
Toronto, ON
- Full-time
…integrated media planning product and assume an active role on the business. The Media Planning Manager will assist with the development of media strategies and operating procedures and…
Added 8 mins ago
EW
UX/UI Designer / Concepteur UI/UX
Evolving Web
Remote, Canada
- Full-time
- Remote
Support project teams in understanding client business goals and user needs through research and analysis.
Added 8 mins ago
Business Development Manager, Road
DSV
Brampton, ON
Job Posting Title: Business Development Manager, Road
Added 8 mins ago
Summer Student
Cargill
Mclennan, AB
Shift(s) Available: Day Shift
Added 8 mins ago
Summer Student
Cargill
Rycroft, AB
Shift(s) Available: Day Shift
Added 8 mins ago
TH
Overnight Order Picker Part Time - ETOBICOKE N
The Home Depot
Canada
- Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 8 mins ago
Responsable des solutions clients
Insight Enterprises, Inc.
Montreal, QC
…obtenir des résultats extraordinaires. En tant qu'intégrateur de solutions du Fortune 500 avec une expertise approfondie dans le cloud, les données, l'IA, la cybersécurité et l'edge…
Added 23 mins ago
Vice President, Sales & Marketing
ASSA ABLOY
Montreal, QC · Lachine, Queb
ASSA ABLOY Entrance Systems | Direct Business – Canada
Added 23 mins ago
Senior Data Scientist, Customer Value Forecasting
HelloFresh
Toronto, ON
This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week
Added 23 mins ago
Engineering Technologist Intern/Co-op - Winter 2027
Bunge
Cold Lake, AB · CFB Cold Lake, AB
…will receive cross functional exposure to a number of Bunge’s business areas while performing various operational functions (i.e., designing, development, drafting, and documentation). You…
Added 23 mins ago
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Client Solutions Manager, Personal Insurance
Gallagher
London, ON · Mississauga, ON · Hamilton, ON · Fruitland, Ontario
- Full-time
As a Client Solutions Manager on the Personal Lines team, you will be managing a book of business and working directly with clients in delivering the world-class customer service Gallagher…
Added 23 mins ago
EG
Customer Success Coordinator
ET Group
Toronto, ON
- Full-time
Availability for early, late or rotating shifts as required
Added 23 mins ago
A
Strategic Pricing Manager
AbbVie
Montreal, QC
- Full-time
Business cases and deal modelling: Lead pricing inputs to access business cases, including net-price and deal modelling, benchmarks and key assumptions; monitor competitor pricing and…
Added 38 mins ago
I
Sales Co-worker II - Living Room
IKEA
Calgary, AB
- Part-time
…of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful…
Added 38 mins ago
M
Account Executive
Microserve
Calgary, AB
- Full-time
Actively seek, identify, qualify and develop new business opportunities specializing in IT Services and Solutions.
Added 38 mins ago
TH
Overnight Freight Part Time (COLLINGWOOD)
The Home Depot Canada
Collingwood, ON
- Part-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 38 mins ago
H
Geographic Information Systems(GIS) Analyst
HCLTech
AB · Edmonton, AB
- $102,000 to $138,000 CAD / year
- Full-time
HCLTech is a leading multinational technology provider renowned for its innovative solutions and global impact. With a commitment to driving digital transformation, HCLTech partners with…
Added 38 mins ago
J
Environmental Field Program Coordinator
Jacobs
AB · Edmonton, AB
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 38 mins ago
ES
PLM Solution Architect
Enterprise Solutions Inc.
Montreal, QC
- Contract
…responsible for designing, implementing, and optimizing PLM solutions (3DExperience, Teamcenter, Windchill) for our clients. You will work closely with cross-functional teams to ensure that…
Added 38 mins ago
FI
Senior AI Solutions Lead
Flexstaf I.T. Inc.
Regina, SK
- Contract
Seeking a hands-on Senior AI Solutions Lead to independently deliver AI initiatives, working with business stakeholders from discovery and prioritization through architecture, production…

Vacances Air Canada Vacations / Air Canada Rouge

CRM & CDP Solution Analyst

Mississauga, ON, Canada
Montreal, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 11, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 27, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation

Lead the elicitation, analysis, and documentation of business requirements across:

Customer Service and Call Centre operations

Marketing, campaigns, journeys, and personalization

Sales and customer lifecycle management

Translate business needs into:

CRM configurations (entities, processes, workflows)

CDP use cases (segmentation, identity resolution logic, activation rules)

Collaborate with external System Integrators to:

Review and validate functional designs

Ensure alignment with ACV business objectives and best practices

Balance out‑of‑the‑box capabilities versus custom solutions

Define and manage:

User stories, use cases, and acceptance criteria

End‑to‑end business scenarios spanning CRM and CDP

Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

WHAT YOU BRING TO THE TEAM

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field

An equivalent combination of education and relevant experience will be considered

Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)

Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)

Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)

Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst

Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)

Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)

Strong understanding of:

Customer data models and 360 concepts

Segmentation, customer journeys, and personalization

Omnichannel customer experience

Proven ability to work effectively with business stakeholders, IT teams, and external vendors

Excellent communication, facilitation, and documentation skills

Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)

CDP experience (Bloomreach preferred): segmentation, journeys, activation

Customer 360 concepts: identity resolution, deduplication, unified profiles

CRM–CDP integration literacy (data flows and dependencies)

Data ingestion concepts: real‑time and batch

Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills

Ability to engage and influence stakeholders across business and IT

Collaborative, team‑oriented working style

Ability to lead workshops and functional discussions

Influence decisions without formal authority

Sound judgment and decision‑making skills

Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Senior CRM & CDP Solution Analyst will lead the functional design and implementation of Microsoft Dynamics CRM and Bloomreach CDP. This role involves translating complex business requirements into scalable solutions while collaborating with IT teams and system integrators.

Requirements

Candidates must have at least 5 years of experience as a Business or Solution Analyst with hands-on expertise in Microsoft Dynamics 365 and CDP platforms. A bachelor's degree in a relevant field and bilingual proficiency in English and French are required.

Skills

Microsoft Dynamics 365
Bloomreach CDP
Business analysis
Customer data platforms
Identity resolution
Segmentation
Customer journeys
Agile methodology
Functional design
Stakeholder management
Data ingestion
CRM configuration
User acceptance testing
Requirement elicitation
Omnichannel experience
Bilingualism

Benefits

Travel privileges
Health insurance
Dental insurance
Training and development tools

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
CDP
CRM
Business Analysis
Customer 360
Identity Resolution
Segmentation
Customer Journeys
Agile
Scrum
SAFe
CBAP
CCBA
PMI-PBA
Data Ingestion
System Integration
UAT
Functional Design
Marketing Technology
Salesforce CDP
Adobe
Tealium
No-code
Low-code
Data Modeling
Omnichannel
Transformation
Leapfrog Program
Travel Industry

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Work requirements

Jobs in Canada