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Added 2 mins ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Director, HCM and Compensation, the Workday Analyst will deliver operational and service excellence in regard to HR data and system functions. This role will primarily…
Added 2 mins ago
Senior QA Analyst
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Calgary, AB
Full-time
…business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and…
Added 18 mins ago
Analyst, Automation Development
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
The Analyst, Automation Development is a fully functional, independently operating role within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is…
Added 34 mins ago
Functions - Internal Audit, Summer Analyst - Mississauga, ON 2027
Citi
Mississauga, ON
Full-time
The Internal Audit Summer Analyst program begins in May with a 3-day training program, providing Summer Analysts with an overview of Citi and an introduction to Citi’s Internal Audit…
Added 34 mins ago
Data Governance Foundation Senior Analyst Assistant Vice President
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Full-time
The Data Governance Foundation Lead Analyst is responsible for contributing to the directional strategy and assisting in the creation and modification of the Enterprise Data Governance…
Added 34 mins ago
Senior Analyst, Data Platform DevOps
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Added 48 mins ago
Analyst, Advanced Analytics (Fixed Term Contract)
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London, ON · Toronto, ON · Montreal, QC
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Added 1 hour ago
Functional IT Analyst/BA
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Montréal-Ouest, QC
Full-time
We’re looking for a Functional IT Analyst/BA within the scope of a client project – the resource must be fluent in French, can be fully remote or hybrid in the Montreal region, and be…
Added 1 hour ago
Trainee - Proposal Analyst
Cloud SynApps Inc.
Toronto, ON
Full-time
We are looking for a motivated and detail-oriented Presales / Proposal Analyst Trainee to join our growing sales and presales team. The successful candidate will support the preparation,…
Added 1 hour ago
Information Technology Business Analyst
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Contract
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Added 1 hour ago
Supply Chain Business Analyst
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Mississauga, ON
Full-time
Working closely with the Senior Supply Chain Analyst and cross-functional business teams, this role combines operational supply chain knowledge with strong analytical and business analysis…
Added 1 hour ago
HR Business Systems Consultant
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Halifax, NS
Mastery of HR information systems and 3 or more years’ experience as an HR system “super user”, functional analyst/consultant, business analyst, or global administrator for SAP Human…
Added 1 hour ago
Inventory Replenishment Analyst
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From $50,000 CAD / year
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…inventory efficiency. Working closely with suppliers and cross-functional partners, this role helps ensure the timely flow of product through the supply chain while maintaining accurate…
Added 2 hours ago
Senior PeopleSoft HCM Functional Lead / Project Manager
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Contract
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Added 2 hours ago
Reporting & Analytics Specialist, 1 year contract
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Mississauga, ON
$61,582.5 to $86,215.5 CAD / year
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…data, influence strategic decisions, and collaborate with multi-functional teams in a dynamic, data-driven environment. If you're passionate about analytics, continuous learning, and making…
Added 2 hours ago
Inventory Replenishment Analyst
Farm Boy Inc.
Ottawa, ON
$50,000 CAD / year
Full-time
…inventory efficiency. Working closely with suppliers and cross-functional partners, this role helps ensure the timely flow of product through the supply chain while maintaining accurate…
Added 2 hours ago
Senior QA Analyst
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Calgary, AB
…business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and…
Added 2 hours ago
Business Systems Analyst
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The Business Systems Analyst supports service operations for SFU’s faculty systems, including ETRACS. The role leads the analysis and resolution of production issues, assesses service…
Added 2 hours ago
Quality Assurance Analyst- Contract
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Full-time
Reporting to the QA Team Leader, the QA Analyst will be detailed oriented and have a strong client focus in order to guide clients through the integration and user acceptance testing phases…
Added 2 hours ago
Directeur(trice), Marchandisage (Pharmaprix)
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Added 2 hours ago
FATCA & HRC Analyst
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The FATCA & HRC Analyst is responsible for supporting the ongoing administration, monitoring, and operational execution of regulatory requirements related to the Foreign Account Tax…
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Senior BI Analyst, Reporting & BI (m/f/x)
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As a Senior BI Analyst in the Reporting & BI team, you will be the owner of HelloFresh's data landscape for your domain. You will build and maintain the data infrastructure that powers…
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Product Analyst
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Senior Data Analyst, Data Management IT (12 Month Contract)
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THE JOB: Senior Data Analyst, Data Management TDT (12 Month Contract)
Added 2 hours ago
Senior Manager, Public Relations (13 month fixed term contract)
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Remote, Canada
Full-time · Remote
…external storytelling, advise senior leaders, influence cross-functional partners, and execute high-quality communications in a fast-paced technology…

Vacances Air Canada Vacations / Air Canada Rouge

CRM & CDP Technical - Integration Analyst

Montreal, QC, Canada

Experience: 5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Posting language: English
Posted: Sep 22, 2026

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Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by October 6, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING

Air Canada Vacations is executing a major business and technology transformation program (“Leapfrog”), including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP). This role is responsible for the technical oversight of data and integrations to ensure CRM and CDP are implemented as scalable, secure enterprise platforms and integrated with ACV’s broader ecosystem (e.g., reservations system, digital channels, and downstream platforms).

Role Purpose

Own the technical and integration oversight for the Microsoft Dynamics CRM and Bloomreach CDP implementation - ensuring data integrity, identity resolution, and reliable integrations across ACV systems. Acting as ACV’s internal technical authority, you will work with architects and system integrators to validate designs, reduce delivery risk, and help ACV retain the knowledge needed for stable post‑go‑live operations

Key Responsibilities

Serve as the technical CRM/CDP SME within IT throughout implementation.
Define and validate CRM/CDP data model requirements and data flows supporting unified customer profiles.
Define/validate identity resolution and matching logic (deduplication, stitching, and rules needed to unify customer profiles
Define/validate data ingestion patterns (batch and real‑time options) and oversee data onboarding approach with vendors.
Partner with architects and system integrators on CRM–CDP integration design and end‑to‑end data movement across systems.
Provide technical input on interfaces and integration mechanisms (e.g., REST APIs, webhooks, file-based imports) relevant to CDP ingestion/export needs
Ensure non‑functional requirements are addressed, including data quality, performance, security, and compliance
Participate in system/integration testing, data migration validation, and production readiness activities.
Create and maintain technical documentation and support internal knowledge transfer to enable ACV to operate and enhance CRM/CDP post go‑live.

WHAT YOU BRING TO THE TEAM

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
An equivalent combination of education and relevant technical experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Customer Service, Sales, or Solutions Architect track)
Microsoft Power Platform certifications (Power Platform Functional Consultant or equivalent)
Customer Data Platform (CDP) certifications (Bloomreach preferred; Salesforce CDP, Adobe, or equivalent acceptable)
Data or integration‑related certifications (data modeling, data engineering

Required Qualifications

5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Strong hands‑on experience with MS Dynamics 365 CRM / Customer Engagement in areas such as architecture concepts, data model, & integrations.
Experience supporting CDP implementations; Bloomreach experience is an asset.
Identity resolution / customer profile unification concepts (matching rules, deduplication).
Knowledge of Data ingestion approaches (real‑time vs scheduled/batch).
Knowledge of Integration patterns and common interfaces (REST APIs, file-based imports).
Knowledge of Proven ability to review vendor/SI designs, identify risk, and drive outcomes.
Bilingual in French and English (Verbal & Written)

Technical Skills

Dynamics 365 CE platform and data modelling
CDP concepts: ingestion, segmentation/journeys enablement, activation flows (platform knowledge)
Familiarity with REST APIs, webhooks, and file‑based data imports
Cust-360: identity resolution, de-duplication

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business, IT, and vendors
Collaborative, team‑oriented working style
Sound judgment and structured problem solving
Comfortable operating in ambiguity and fast‑paced delivery environments
Ability to lead technical discussions/workshops and drive decisions
Ownership mindset and accountability for outcomes

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

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More about this job

Responsibilities

The role involves providing technical oversight for the implementation of Microsoft Dynamics CRM and Bloomreach CDP to ensure scalable and secure data integration. You will act as the internal technical authority, validating data models, identity resolution logic, and end-to-end integration designs across the enterprise ecosystem.

Requirements

Candidates must have at least 5 years of experience as a System or Technical Analyst with strong hands-on expertise in MS Dynamics 365 and CDP implementations. A bachelor's degree in a technical field and relevant certifications in Microsoft Dynamics or CDP platforms are required.

Skills

Microsoft Dynamics 365
Bloomreach CDP
Data modeling
Identity resolution
REST APIs
System integration
Data ingestion
Technical analysis
Customer data platform
Data quality
Stakeholder management
Problem solving
Project delivery
Technical documentation
Data migration

Benefits

Employee travel program
Health insurance
Dental insurance
Training and development tools

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
Customer Data Platform
CDP
System Analyst
Technical Analyst
Data Modeling
Identity Resolution
REST APIs
Webhooks
Data Ingestion
Integration Patterns
Customer Engagement
Power Platform
Data Quality
Security
Compliance
System Integration
Enterprise Platforms
Data Migration
Technical Documentation
Stakeholder Engagement
Business Transformation
Leapfrog
Customer 360

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