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Added 3 mins ago
Cognos Developer
Ardent SoftSol Inc.
Toronto, ON
Contract
We are seeking a skilled Platform Support Specialist to join our Analytics Platform Support team. This role is focused on maintaining and supporting the Cognos| Tableau and Power BI…
Added 3 mins ago
Portfolio Analyst, Capacity & Portfolio Performance
Sobeys
Mississauga, ON
Full-time
…application vendors to gather requirements, configure and support the platform, troubleshoot issues, and deliver reporting and data…
Added 3 mins ago
Senior Full Stack Developer – Java / Angular
ThoughtStorm
Toronto, ON
Contract
Proven ability to reverse engineer and re-platform existing reporting/business logic, including WebFOCUS or equivalent BI/reporting platforms.
Added 3 mins ago
Senior CRM Developer
York University
Toronto, ON
Full-time
The Senior CRM Developer role, designs, configures, deploys, and supports the enterprise CRM (e.g., Microsoft Azure, Salesforce application development Platform) and applications (e.g.,…
Added 3 mins ago
Cloud Platform Engineer
EQ Bank
Toronto, ON
Full-time
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
Added 20 mins ago
Cloud Platform Engineer
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
Added 33 mins ago
Data Scientist - Senior - RQ11583
S M Software Solutions Inc
Toronto, ON
Internship
…Marketplace solutions, integrating Informatica with Azure Data Platform, SQL Server, Power BI, and other enterprise data sources, and supporting Proof of Concept (POC) delivery within Agile…
Added 33 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 33 mins ago
Data Scientist - Senior - RQ11583
S M Software Solutions Inc
Toronto, ON
Internship
…Marketplace solutions, integrating Informatica with Azure Data Platform, SQL Server, Power BI, and other enterprise data sources, and supporting Proof of Concept (POC) delivery within Agile…
Added 33 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 33 mins ago
Software Developer - Full Stack - Senior - RQ11443
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Software Developer – Full Stack – Senior with strong hands-on experience developing large-scale, production business applications using Java for…
Added 33 mins ago
Software Developer - Full Stack - Senior - RQ11443
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Software Developer – Full Stack – Senior with strong hands-on experience developing large-scale, production business applications using Java for…
Added 33 mins ago
Microsoft Dynamics Consultant
TEEMA
Toronto, ON
$90 to $100 CAD / hour
Contract
Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
Added 33 mins ago
IT Programmer/Analyst, Level 3
Procom
Ottawa, ON
Contract
MS Power Platform (Model-Driven Apps, Canvas Apps, Power BI, Power Automate)
Added 34 mins ago
Staff Software Engineer (Infrastructure)
Amplitude
Vancouver, BC
Amplitude is the leading AI analytics platform, helping over 4,700 customers - including Atlassian, Burger King, NBCUniversal, and Square - build better products and digital experiences.…
Added 34 mins ago
Senior Solution Architect - CRM
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
Contract
experience designing and implementing Microsoft Power Platform solutions,
Added 50 mins ago
Senior Software Development Engineer, AWS Field Experiences AFX
Amazon
Vancouver, BC
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("Cloud Computing"). With AWS you can requisition compute power, storage,…
Added 1 hour ago
eLearning & Facilitation Specialist (Edmonton location)
Alberta Pensions Services Corporation (APS)
AB · Edmonton, AB
$79,615.84 to $96,079.75 CAD / year
Full-time
…projects, and initiatives to life. You also appreciate the power of both synchronous and asynchronous learning and know how to blend them in ways that keep learners engaged and…
Added 1 hour ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Microsoft Power Platform certifications (Power Platform Functional Consultant or equivalent)
Added 1 hour ago
Data Scientist
SPECTRAFORCE
Toronto, ON · Scarborough, ON
Contract
Partner with various line of business teams, Data Engineering, DevOps, and platform teams to ensure scalable, production-ready analytics solutions are deployed and maintained.
Added 1 hour ago
Senior Manager, Sales Enablement & Operations
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
…quality, usage discipline, and reporting integration, ensuring the platform becomes the single source of truth for sales activity, pipeline, relationship management, and performance…
Added 2 hours ago
Senior Manager, Sales Enablement & Operations
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
…quality, usage discipline, and reporting integration, ensuring the platform becomes the single source of truth for sales activity, pipeline, relationship management, and performance…
Added 2 hours ago
Bilingual Onboarding Officer
Aviso
Toronto, ON
$55,000 to $65,000 CAD / year
Full-time
Provide additional support for platform transitions, offboarding and other specialized partner support as needed
Added 2 hours ago
Portfolio Analyst, Capacity & Portfolio Performance
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS
…application vendors to gather requirements, configure and support the platform, troubleshoot issues, and deliver reporting and data…
Added 3 hours ago
Senior Data Scientist | Informatica CDGC, Data Marketplace, Data Governance, Metadata Management, SQL, Azure, Databricks, Power BI
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract

Vacances Air Canada Vacations / Air Canada Rouge

CRM & CDP Technical - Integration Analyst

Montreal, QC, Canada

Experience: 5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Posting language: English
Posted: Sep 22, 2026

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Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by October 6, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING

Air Canada Vacations is executing a major business and technology transformation program (“Leapfrog”), including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP). This role is responsible for the technical oversight of data and integrations to ensure CRM and CDP are implemented as scalable, secure enterprise platforms and integrated with ACV’s broader ecosystem (e.g., reservations system, digital channels, and downstream platforms).

Role Purpose

Own the technical and integration oversight for the Microsoft Dynamics CRM and Bloomreach CDP implementation - ensuring data integrity, identity resolution, and reliable integrations across ACV systems. Acting as ACV’s internal technical authority, you will work with architects and system integrators to validate designs, reduce delivery risk, and help ACV retain the knowledge needed for stable post‑go‑live operations

Key Responsibilities

Serve as the technical CRM/CDP SME within IT throughout implementation.
Define and validate CRM/CDP data model requirements and data flows supporting unified customer profiles.
Define/validate identity resolution and matching logic (deduplication, stitching, and rules needed to unify customer profiles
Define/validate data ingestion patterns (batch and real‑time options) and oversee data onboarding approach with vendors.
Partner with architects and system integrators on CRM–CDP integration design and end‑to‑end data movement across systems.
Provide technical input on interfaces and integration mechanisms (e.g., REST APIs, webhooks, file-based imports) relevant to CDP ingestion/export needs
Ensure non‑functional requirements are addressed, including data quality, performance, security, and compliance
Participate in system/integration testing, data migration validation, and production readiness activities.
Create and maintain technical documentation and support internal knowledge transfer to enable ACV to operate and enhance CRM/CDP post go‑live.

WHAT YOU BRING TO THE TEAM

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
An equivalent combination of education and relevant technical experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Customer Service, Sales, or Solutions Architect track)
Microsoft Power Platform certifications (Power Platform Functional Consultant or equivalent)
Customer Data Platform (CDP) certifications (Bloomreach preferred; Salesforce CDP, Adobe, or equivalent acceptable)
Data or integration‑related certifications (data modeling, data engineering

Required Qualifications

5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Strong hands‑on experience with MS Dynamics 365 CRM / Customer Engagement in areas such as architecture concepts, data model, & integrations.
Experience supporting CDP implementations; Bloomreach experience is an asset.
Identity resolution / customer profile unification concepts (matching rules, deduplication).
Knowledge of Data ingestion approaches (real‑time vs scheduled/batch).
Knowledge of Integration patterns and common interfaces (REST APIs, file-based imports).
Knowledge of Proven ability to review vendor/SI designs, identify risk, and drive outcomes.
Bilingual in French and English (Verbal & Written)

Technical Skills

Dynamics 365 CE platform and data modelling
CDP concepts: ingestion, segmentation/journeys enablement, activation flows (platform knowledge)
Familiarity with REST APIs, webhooks, and file‑based data imports
Cust-360: identity resolution, de-duplication

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business, IT, and vendors
Collaborative, team‑oriented working style
Sound judgment and structured problem solving
Comfortable operating in ambiguity and fast‑paced delivery environments
Ability to lead technical discussions/workshops and drive decisions
Ownership mindset and accountability for outcomes

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

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More about this job

Responsibilities

The role involves providing technical oversight for the implementation of Microsoft Dynamics CRM and Bloomreach CDP to ensure scalable and secure data integration. You will act as the internal technical authority, validating data models, identity resolution logic, and end-to-end integration designs across the enterprise ecosystem.

Requirements

Candidates must have at least 5 years of experience as a System or Technical Analyst with strong hands-on expertise in MS Dynamics 365 and CDP implementations. A bachelor's degree in a technical field and relevant certifications in Microsoft Dynamics or CDP platforms are required.

Skills

Microsoft Dynamics 365
Bloomreach CDP
Data modeling
Identity resolution
REST APIs
System integration
Data ingestion
Technical analysis
Customer data platform
Data quality
Stakeholder management
Problem solving
Project delivery
Technical documentation
Data migration

Benefits

Employee travel program
Health insurance
Dental insurance
Training and development tools

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
Customer Data Platform
CDP
System Analyst
Technical Analyst
Data Modeling
Identity Resolution
REST APIs
Webhooks
Data Ingestion
Integration Patterns
Customer Engagement
Power Platform
Data Quality
Security
Compliance
System Integration
Enterprise Platforms
Data Migration
Technical Documentation
Stakeholder Engagement
Business Transformation
Leapfrog
Customer 360

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