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Added 6 mins ago
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Epic Willow Inpatient Analyst
W3Global
Canada
- Full-time
We are seeking an experienced EPIC Willow Outpatient Analyst to support, configure, implement, and maintain Epic's Willow Ambulatory/Outpatient pharmacy application. The ideal candidate…
Added 6 mins ago
RI
Senior Business Analyst
Raas Infotek
Calgary, AB
- Contract
Facilitate discovery workshops with business and application stakeholders.
Added 6 mins ago
LI
Senior Business Analyst
LanceSoft, Inc.
Toronto, ON
- Contract
The Business Analyst is expected to also competently handle various assigned initiatives and project work as may be required, provide a high level of service / engagement via stakeholder…
Added 6 mins ago
QM
Senior Analyst, Technology & Operations (Hybrid)
Quantum Management Services Ltd.
Toronto, ON
- $35 to $38 CAD / hour
- Contract
Position: Senior Analyst, Technology & Operation
Added 6 mins ago
SI
Salesforce Marketing Cloud- SFMC, BA
Smart IT Frame LLC
Mississauga, ON
- Contract
Job Title: Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Added 6 mins ago
UO
Microsoft Platform Analyst
University of Manitoba
Winnipeg, MB
- $60,205.6 to $86,850.4 CAD / year
- Full-time
…University of Manitoba - IST is looking for a Microsoft Platform Analyst to support, maintain and enhance the University’s Microsoft-based systems and services. You’ll troubleshoot complex…
Added 6 mins ago
D-
Analyste Fonctionnel TI (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
We are currently looking for a Functional IT Analyst for a 12-month contract with the possibility of being renewed.
Added 6 mins ago
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Financial Operations Analyst, Payments (12 months term role)
Metrolinx
Toronto, ON
- Full-time
Our Payments (PRESTO) Finance Operations Department is seeking a Financial Operations Analyst, reporting to the Assistant Manager, Financial Reconciliations. This position performs a…
Added 36 mins ago
SI
Salesforce Marketing Cloud (SFMC) Consultant
Smart IT Frame LLC
Mississauga, ON
- Contract
Job Title : Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Added 36 mins ago
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Supply Chain Analyst
dbrand
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
We're looking for a Supply Chain Analyst: the person who decides how many to manufacture, when to place the order, and where it needs to land. Someone who takes a launch date we don't…
Added 52 mins ago
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Senior Financial Analyst, Payments (12 months term role)
Metrolinx
Canada
- Full-time
Our Payments (PRESTO) Finance Operations Department is looking to hire a Senior Financial Analyst, that will provide financially informed analytical support to assigned projects and…
Added 1 hour ago
KS
Digital Transformation Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
- Contract
This is a strategic business and content leadership role - not a project manager or developer position. You’ll help determine what content and functionality should be retained, improved,…
Added 1 hour ago
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Corporate Controller
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Experience in Microsoft Dynamics Business Central is an asset
Added 1 hour ago
Business Systems Analyst
PCL Construction
Edmonton, AB
As a Business Systems Analyst for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to participate in the end-to-end software development lifecycle to help…
Added 1 hour ago
KR
Senior Business Analyst
KTek Resourcing
AB · Edmonton, AB
- Contract
Minimum five (5) years of experience in a Business Analyst role.
Added 1 hour ago
BR
Analyst, Settlement and Structured Transactions
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting to the Manager, Settlement and Structured Transactions (S&STG), the Analyst is responsible for the settlement of energy market trades and long-term contracts.
Added 1 hour ago
Systems Analyst
F12.net
Victoria, BC
…professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded…
Added 1 hour ago
JI
Intermediate IT Business Analyst, Cavendish
J.D. Irving, Limited
Moncton, NB
- Full-time
We are looking for an Intermediate IT Business Analyst to join our JDI IT Business Solutions Group in Moncton, New Brunswick, supporting Cavendish Farms and Cavendish Agri.
Added 2 hours ago
TC
Senior Cyber Security Analyst (Temporary)
Tru Cooperative Bank
Langley (District), BC · Langley, BC
- $76,800 to $98,400 USD / year
- Temporary
The Senior Cyber Security Analyst is responsible for Level 2 and Level 3 SOC operations and assists peers, business stakeholders and executives in identifying risks that may impact Tru…
Added 2 hours ago
Business Analyst
Aecon
Hamilton, ON
Partner with project teams and stakeholders to gather reporting requirements and translate business needs into practical reporting and analytics solutions.
Added 2 hours ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Added 2 hours ago
W
Business Analyst II
Wiraa
Canada
- Full-time
We are seeking a Business Analyst II, OPL to join our growing team. In this role, you will obtain requirements from business units using techniques such as interviews and work sessions,…
Added 3 hours ago
MD
Financial Management Transformation Program Consultant - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Bachelor’s degree in project management, public administration, Business Administration, Project Management, or a related field; master’s degree preferred.
Added 4 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 6 hours ago
RB
Financing Specialist - Agriculture
Royal Bank of Canada
Guelph, ON · Strathroy-Caradoc, ON · Woodstock, ON
- Full-time
…by being a trusted strategic advisor who provides superior business, financial and credit advice, and support portfolio management. You partner with Relationship Managers, Commercial…

Vacances Air Canada Vacations / Air Canada Rouge

CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)

Montreal, QC, Canada

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Job details

Experience: 5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Posting language: English
Posted: Nov 2, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 6, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING

Air Canada Vacations is executing a major business and technology transformation program (“Leapfrog”), including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP). This role is responsible for the technical oversight of data and integrations to ensure CRM and CDP are implemented as scalable, secure enterprise platforms and integrated with ACV’s broader ecosystem (e.g., reservations system, digital channels, and downstream platforms).

Role Purpose

Own the technical and integration oversight for the Microsoft Dynamics CRM and Bloomreach CDP implementation - ensuring data integrity, identity resolution, and reliable integrations across ACV systems. Acting as ACV’s internal technical authority, you will work with architects and system integrators to validate designs, reduce delivery risk, and help ACV retain the knowledge needed for stable post‑go‑live operations

Key Responsibilities

Serve as the technical CRM/CDP SME within IT throughout implementation.
Define and validate CRM/CDP data model requirements and data flows supporting unified customer profiles.
Define/validate identity resolution and matching logic (deduplication, stitching, and rules needed to unify customer profiles
Define/validate data ingestion patterns (batch and real‑time options) and oversee data onboarding approach with vendors.
Partner with architects and system integrators on CRM–CDP integration design and end‑to‑end data movement across systems.
Provide technical input on interfaces and integration mechanisms (e.g., REST APIs, webhooks, file-based imports) relevant to CDP ingestion/export needs
Ensure non‑functional requirements are addressed, including data quality, performance, security, and compliance
Participate in system/integration testing, data migration validation, and production readiness activities.
Create and maintain technical documentation and support internal knowledge transfer to enable ACV to operate and enhance CRM/CDP post go‑live.

WHAT YOU BRING TO THE TEAM

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
An equivalent combination of education and relevant technical experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Customer Service, Sales, or Solutions Architect track)
Microsoft Power Platform certifications (Power Platform Functional Consultant or equivalent)
Customer Data Platform (CDP) certifications (Bloomreach preferred; Salesforce CDP, Adobe, or equivalent acceptable)
Data or integration‑related certifications (data modeling, data engineering

Required Qualifications

5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Strong hands‑on experience with MS Dynamics 365 CRM / Customer Engagement in areas such as architecture concepts, data model, & integrations.
Experience supporting CDP implementations; Bloomreach experience is an asset.
Identity resolution / customer profile unification concepts (matching rules, deduplication).
Knowledge of Data ingestion approaches (real‑time vs scheduled/batch).
Knowledge of Integration patterns and common interfaces (REST APIs, file-based imports).
Knowledge of Proven ability to review vendor/SI designs, identify risk, and drive outcomes.
Bilingual in French and English (Verbal & Written)

Technical Skills

Dynamics 365 CE platform and data modelling
CDP concepts: ingestion, segmentation/journeys enablement, activation flows (platform knowledge)
Familiarity with REST APIs, webhooks, and file‑based data imports
Cust-360: identity resolution, de-duplication

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business, IT, and vendors
Collaborative, team‑oriented working style
Sound judgment and structured problem solving
Comfortable operating in ambiguity and fast‑paced delivery environments
Ability to lead technical discussions/workshops and drive decisions
Ownership mindset and accountability for outcomes

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

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More about this job

Responsibilities

The role involves providing technical oversight for the implementation of Microsoft Dynamics CRM and Bloomreach CDP to ensure scalable and secure data integration. You will act as the internal technical authority, validating designs and ensuring data integrity across the company's ecosystem.

Requirements

Candidates must have at least 5 years of experience as a system or technical analyst with strong hands-on knowledge of MS Dynamics 365 and CDP implementations. A bachelor's degree in a technical field and bilingual proficiency in English and French are required.

Skills

Microsoft Dynamics 365
Bloomreach CDP
Data modeling
Identity resolution
REST APIs
System integration
Data ingestion
Technical analysis
Customer data platform
Data quality
Stakeholder management
Project delivery
Technical documentation
Problem solving
Bilingualism

Benefits

Travel privileges
Health insurance
Dental insurance
Training and development tools

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach CDP
Customer Data Platform
Data Modeling
Identity Resolution
REST APIs
Webhooks
Data Ingestion
System Integration
Technical Analyst
Data Engineering
Customer Engagement
Enterprise Platforms
Data Quality
Security
Compliance
Data Migration
Production Readiness
Knowledge Transfer
Stakeholder Engagement
Bilingual
Air Canada Vacations
Leapfrog Transformation
Customer 360
De-duplication
Segmentation
Activation Flows
IT Architecture
Vendor Management
Project Risk

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