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Added 7 mins ago
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Product Software Developer
OpenRoad Auto
Richmond, BC
- Full-time
Develop solutions using Microsoft Power Apps, Power Automate, Power Platform, Microsoft 365, Entra ID, Microsoft Graph API, SharePoint, and Teams.
Added 22 mins ago
EL
Head of AI Product – Trust Intelligence
EnStream LP
Toronto, ON
- Full-time
Reporting to our Chief Product & Technology Officer, you'll own the AI/ML product line within the EnStream Trust Platform. You'll turn mobile network, device, SIM, account and identity…
Added 23 mins ago
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Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
Experience with conversation intelligence, audio or video recording, transcription, media processing, or meeting-platform integrations
Added 37 mins ago
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Business Analyst
Affinity
Regina, SK
- Contract
…enhanced production support for custom-built Auto Fund DRIVE Platform. The resources will use Azure DevOps to plan and support products built on an event-based .NET microservices…
Added 37 mins ago
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Marketing Specialist
HockeyStickMan
Concord, ON
- Full-time
● Strong understanding of organic social media, content planning, and platform-specific creative.
Added 38 mins ago
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Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Cloud and platform: Microsoft Azure, Kubernetes/AKS, Docker and containers, Terraform, and Helm or Kustomize.
Added 38 mins ago
Senior Data Scientist
Conviva
Toronto, ON
Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital…
Added 38 mins ago
AI/ML Engineer
Conviva
Toronto, ON
Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital…
Added 53 mins ago
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Marketing Lead
Propra
Winnipeg, MB
- Full-time
Propra is reimagining property management technology. We're building a modern, AI-powered platform that helps property management companies simplify their operations, automate accounting…
Added 53 mins ago
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Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Added 1 hour ago
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Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
Cloud and platform: Microsoft Azure, Kubernetes/AKS, Docker and containers, Terraform, and Helm or Kustomize.
Added 1 hour ago
Senior Employer Brand Designer
Questrade Financial Group
Toronto, ON
Governing system adoption across P&C and Internal Communications, ensuring 100% brand fidelity, cross-platform responsiveness, and operational scalability.
Added 1 hour ago
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Associate, Corporate Development
RBC
Toronto, ON
- Full-time
Added 1 hour ago
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Senior Director, Technology Infrastructure Operations & Resiliency
RBC
Toronto, ON
- Full-time
Experience designing, building, and scaling an enterprise-grade business engineering platform
Added 1 hour ago
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Senior Data Scientist
Conviva
Toronto, ON
- Full-time
Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital…
Added 1 hour ago
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Associate, Credit Execution
CIBC
Toronto, ON
- Full-time
…transformation of our credit portfolio through the seamless execution of platform-based initiatives and lending transformation objectives. This role provides substantial opportunities for…
Added 1 hour ago
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Senior Cloud Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Research and implement emerging technologies to improve platform performance and engineering efficiency.
Added 1 hour ago
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Software Developer
Cisco
Vancouver, BC
- Full-time
The Edge Processor Team serves as the foundational engine of the Splunk Integrated Data Platform, architecting and maintaining high-throughput pipelines that process petabytes of data on…
Added 2 hours ago
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Expert AI Engineering-CA
CN
Quebec, QC
- Full-time
…intelligence (AI) solutions that support CN's next generation of data, analytics, automation, and agentic capabilities. The role translates business opportunities into production-grade AI…
Added 2 hours ago
RI
Lead Oracle Artificial Intelligence
Raas Infotek
ON · Ontario, Canada
- Contract
Added 2 hours ago
CH
Senior Investment Analyst
Canadian Housing Acquisition Fund
Canada
- Full-time
…help protect affordability while creating a durable investment platform capable of delivering long-term housing outcomes for…
Added 2 hours ago
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Sales Account Executive - SAP Academy for Customer Success - Toronto (Hybrid)
SAP
Toronto, ON
- Full-time
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent…
Added 2 hours ago
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Account Executive - SAP Academy for Customer Success - Montreal (Hybrid)
SAP
Montreal, QC
- Full-time
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent…
Added 2 hours ago
1E
Marketing Manager
1Click Energy Solutions
Toronto, ON
- $85,000 CAD / year
- Full-time
Stay current on platform updates and best practices to keep campaigns competitive.
Added 2 hours ago
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Senior Producer, Audience Growth
Radio-Canada
Regina, SK
- Full-time
You bring a deep understanding of platform behaviours, effective publishing practices, video formats, SEO, comments, moderation and audience expectations. You understand and keep up to date…

Vacances Air Canada Vacations / Air Canada Rouge

CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)

Montreal, QC, Canada

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Job details

Experience: 5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Posting language: English
Posted: Nov 2, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 6, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING

Air Canada Vacations is executing a major business and technology transformation program (“Leapfrog”), including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP). This role is responsible for the technical oversight of data and integrations to ensure CRM and CDP are implemented as scalable, secure enterprise platforms and integrated with ACV’s broader ecosystem (e.g., reservations system, digital channels, and downstream platforms).

Role Purpose

Own the technical and integration oversight for the Microsoft Dynamics CRM and Bloomreach CDP implementation - ensuring data integrity, identity resolution, and reliable integrations across ACV systems. Acting as ACV’s internal technical authority, you will work with architects and system integrators to validate designs, reduce delivery risk, and help ACV retain the knowledge needed for stable post‑go‑live operations

Key Responsibilities

Serve as the technical CRM/CDP SME within IT throughout implementation.
Define and validate CRM/CDP data model requirements and data flows supporting unified customer profiles.
Define/validate identity resolution and matching logic (deduplication, stitching, and rules needed to unify customer profiles
Define/validate data ingestion patterns (batch and real‑time options) and oversee data onboarding approach with vendors.
Partner with architects and system integrators on CRM–CDP integration design and end‑to‑end data movement across systems.
Provide technical input on interfaces and integration mechanisms (e.g., REST APIs, webhooks, file-based imports) relevant to CDP ingestion/export needs
Ensure non‑functional requirements are addressed, including data quality, performance, security, and compliance
Participate in system/integration testing, data migration validation, and production readiness activities.
Create and maintain technical documentation and support internal knowledge transfer to enable ACV to operate and enhance CRM/CDP post go‑live.

WHAT YOU BRING TO THE TEAM

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
An equivalent combination of education and relevant technical experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Customer Service, Sales, or Solutions Architect track)
Microsoft Power Platform certifications (Power Platform Functional Consultant or equivalent)
Customer Data Platform (CDP) certifications (Bloomreach preferred; Salesforce CDP, Adobe, or equivalent acceptable)
Data or integration‑related certifications (data modeling, data engineering

Required Qualifications

5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Strong hands‑on experience with MS Dynamics 365 CRM / Customer Engagement in areas such as architecture concepts, data model, & integrations.
Experience supporting CDP implementations; Bloomreach experience is an asset.
Identity resolution / customer profile unification concepts (matching rules, deduplication).
Knowledge of Data ingestion approaches (real‑time vs scheduled/batch).
Knowledge of Integration patterns and common interfaces (REST APIs, file-based imports).
Knowledge of Proven ability to review vendor/SI designs, identify risk, and drive outcomes.
Bilingual in French and English (Verbal & Written)

Technical Skills

Dynamics 365 CE platform and data modelling
CDP concepts: ingestion, segmentation/journeys enablement, activation flows (platform knowledge)
Familiarity with REST APIs, webhooks, and file‑based data imports
Cust-360: identity resolution, de-duplication

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business, IT, and vendors
Collaborative, team‑oriented working style
Sound judgment and structured problem solving
Comfortable operating in ambiguity and fast‑paced delivery environments
Ability to lead technical discussions/workshops and drive decisions
Ownership mindset and accountability for outcomes

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

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More about this job

Responsibilities

The role involves providing technical oversight for the implementation of Microsoft Dynamics CRM and Bloomreach CDP to ensure scalable and secure data integration. You will act as the internal technical authority, validating designs and ensuring data integrity across the company's ecosystem.

Requirements

Candidates must have at least 5 years of experience as a system or technical analyst with strong hands-on knowledge of MS Dynamics 365 and CDP implementations. A bachelor's degree in a technical field and bilingual proficiency in English and French are required.

Skills

Microsoft Dynamics 365
Bloomreach CDP
Data modeling
Identity resolution
REST APIs
System integration
Data ingestion
Technical analysis
Customer data platform
Data quality
Stakeholder management
Project delivery
Technical documentation
Problem solving
Bilingualism

Benefits

Travel privileges
Health insurance
Dental insurance
Training and development tools

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach CDP
Customer Data Platform
Data Modeling
Identity Resolution
REST APIs
Webhooks
Data Ingestion
System Integration
Technical Analyst
Data Engineering
Customer Engagement
Enterprise Platforms
Data Quality
Security
Compliance
Data Migration
Production Readiness
Knowledge Transfer
Stakeholder Engagement
Bilingual
Air Canada Vacations
Leapfrog Transformation
Customer 360
De-duplication
Segmentation
Activation Flows
IT Architecture
Vendor Management
Project Risk

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