Archived listing. The details below describe a past opening.
WHO WE ARE
At Air Canada Vacations, weâre in the business of making dreams travel. Thatâs why we offer vacation packages, tours, cruises and more tailored to everyoneâs individual needs. We like to say we have a vacation for every traveller because we do!
If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.
For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
Don’t miss this opportunity! Submit your application by September 28, 2026 to be considered for this exciting opportunity.
The Search Experience Specialist is responsible for ensuring the quality, relevance, and integrity of the e-commerce search experience across digital travel platforms. This role acts as the primary owner of search result quality, monitoring how travelers discover destinations, hotels, and products, and proactively addressing issues that may negatively impact usability, trust, and conversion.
During platform migration, the Search Experience Specialist plays a key role in maintaining and reconciling search data across SV and Juniper, ensuring consistency and continuity of the traveler experience. The incumbent works cross-functionally with Merchandising, CRO, Product, and Technology teams to identify root causes of search issues and continuously improve search performance.
This position reports to the Merchandising Manager within the E-commerce department.
WHAT YOU BRING TO THE TEAM
Search Quality Monitoring & Evaluation
- Curate and maintain a high-relevance destination database, ensuring that new countries, regions, cities, airports, and landmarks are accurately mapped and functional across all product types, including hotels, flights, and vacation packages.
- Evaluate search results to ensure accuracy, relevance, and alignment with traveler intent.
- Monitor zero-result, low-result, and misleading searches, identifying patterns that negatively impact the traveler experience and actively participating in the design and implementation of corrective solutions.
- Identify and flag poor search experiences, including misleading results, incorrect availability, or irrelevant listings.
- Ensure search filters accurately reflect inventory characteristics and traveler needs.
- Maintain the continuous alignment of search logic with evolving third-party partner requirements.
- Audit and validate search widget configurations for new destination launches and act as a key E-commerce stakeholder in destination activation.
Data Governance & Platform Migration Support
- Maintain and reconcile search data across SV and Juniper during platform migration to ensure consistency, accuracy, and reliability of search results.
- Analyze third-party system logic and data architecture to design and execute comprehensive QA frameworks, ensuring data parity and search relevance during platform migrations.
- Identify data gaps, mismatches, and regressions introduced during migration and collaborate with internal teams to resolve them.
- Support business continuity by helping maintain search quality throughout platform transitions.
- Validate search configurations, mappings, and data across platforms to ensure a consistent traveler experience.
Root Cause Analysis & Issue Resolution
- Diagnose the root causes of search quality issues, including data integrity problems, configuration errors, and ranking logic limitations.
- Translate qualitative search findings and quantitative signals into clear, actionable insights.
- Investigate recurring search issues and identify opportunities for systemic improvements.
- Provide structured feedback and recommendations to Product and Technology teams to support the continuous improvement of search logic, relevance, and functionality.
- Collaborate with relevant stakeholders to prioritize and resolve search-related issues.
Cross-Functional Collaboration
- Align search behavior with merchandising strategies to maximize commercial opportunities while maintaining a high-integrity and relevant discovery experience.
- Collaborate with CRO, Content, Product, and Technology teams to align search behavior with the overall site experience and funnel optimization strategy.
- Act as an advocate for the traveler by ensuring that changes to search functionality do not negatively impact usability, relevance, or transparency.
- Work closely with Revenue Management, System Analysts, and Product teams to ensure search logic reflects real-time inventory availability, technical system constraints, and long-term product enhancements.
- Build strong working relationships across E-commerce and other business functions to identify opportunities for continuous improvement.
Performance Monitoring & Reporting
- Monitor search performance using analytics and diagnostic tools, such as Google Analytics and system logging tools.
- Analyze search performance signals to identify friction points and growth opportunities.
- Translate search performance insights into prioritized actions across merchandising, inventory, and product teams to improve conversion, relevance, and revenue.
- Conduct regular audits of search health and contribute to ongoing quality assurance processes.
- Track, document, and communicate improvements resulting from search quality initiatives.
- Prepare clear findings and recommendations for relevant stakeholders.
WHAT YOU BRING TO THE TEAM
- Bachelor’s degree in Marketing, E-commerce, Information Technology, Tourism, or a related field, or equivalent professional experience.
- Experience or exposure to e-commerce, search analysis, digital merchandising, SEO, website quality assurance, or a related field.
- Strong attention to detail and the ability to identify patterns, inconsistencies, and opportunities for improvement in data and user experiences.
- Comfortable working with analytics tools and large datasets.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, collaborative environment.
- Strong customer/traveler focus and an interest in improving digital experiences.
Preferred Qualifications
- Experience supporting platform changes, system implementations, or technology migrations.
- Experience working with e-commerce or travel-related digital platforms.
- Familiarity with CRO concepts and funnel optimization.
- Experience working with cross-functional teams.
- Experience working with content management systems (CMS).
- Experience with search platforms, search configuration, data governance, or digital product quality assurance.
- Knowledge of travel products, destinations, inventory, or online booking environments.
Core Competencies
- Analytical Thinking
- Attention to Detail
- Collaboration & Teamwork
- Customer / Traveler Focus
- Data Accuracy & Quality Awareness
- Problem Identification & Resolution
- Continuous Improvement Mindset
- Communication
- Adaptability
- Business & Commercial Awareness
WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team memberâs authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
