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Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Queen Elizabeth University Hospital, Glasgow, our team delivers specialist genetic testing services that support the diagnosis and management of inherited conditions, cancer and other…
Added 40 mins ago
NA
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Scotland Centre for Genomic Medicine. The service provides specialist cancer genomic testing for patients across the West of Scotland and, through the Scottish Strategic Network for Genomic…
Added 40 mins ago
NS
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
…Scotland Centre for Genomic Medicine. The service provides specialist cancer genomic testing for patients across the West of Scotland and, through the Scottish Strategic Network for Genomic…
Added 40 mins ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…relevant technical skills and experience/qualification within the specialist…
Added 40 mins ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
…relevant technical skills and experience/qualification within the specialist…
Added 40 mins ago
NS
Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
…Queen Elizabeth University Hospital, Glasgow, our team delivers specialist genetic testing services that support the diagnosis and management of inherited conditions, cancer and other…
Added 40 mins ago
NA
Post-CCT Clinical Fellow- Major Trauma and Orthopaedics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Added 40 mins ago
NS
Healthcare Support Worker Neurosurgical & OMFS Theatres
NHS Scotland
Saskatoon, SK
- Full-time
…Elizabeth University Hospital. This regional service provides specialist neurosurgical, neurology and oral and maxillofacial (OMFS) care across the West of Scotland. As part of a…
Added 40 mins ago
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Post-CCT Clinical Fellow- Major Trauma and Orthopaedics
NHS Scotland
Saskatoon, SK
- Contract
Added 56 mins ago
TM
Procurement Analytics & Performance Specialist
The Miller Group
Markham, ON
- Full-time
…decisions are made exclusively by qualified personnel. Every application is reviewed and verified by our recruitment team to ensure a fair, transparent, and human-driven hiring process.…
Added 1 hour ago
AH
Senior Performance Tuning Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Senior Performance Tunning Specialist will be Responsible for: Provide guidance in designing the application architecture for high availability and maximum reliability. Creating monitoring…
Added 3 hours ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
- Collaborate with UX/UI designers to ensure seamless integration of designs into the application
Added 3 hours ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
- Collaborate with UX/UI designers to ensure seamless integration of designs into the application
Added 3 hours ago
MC
Senior Marketing Specialist- US and Canada Locations
MMC Corporate
Toronto, ON
- Other
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 4 hours ago
NA
Staff Nurse - Regional Services
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Rotational day & night shifts, Monday to Sunday
Added 4 hours ago
NA
Charge Nurse Surgery B6
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Shift pattern: 12-hour shift pattern over 7 days /nights
Added 4 hours ago
NS
Staff Nurse - Regional Services
NHS Scotland
Saskatoon, SK
- Full-time
Rotational day & night shifts, Monday to Sunday
Added 4 hours ago
NS
Charge Nurse Surgery B6
NHS Scotland
Saskatoon, SK
- Full-time
Shift pattern: 12-hour shift pattern over 7 days /nights
Added 4 hours ago
NS
Charge Nurse - ENT (Surgical)
NHS Scotland
Saskatoon, SK
- Full-time
36 hours per week - Working a rotational 12-hour shift pattern including day shifts, night shifts, weekends, and public holidays
Added 4 hours ago
NA
Charge Nurse - ENT (Surgical)
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
36 hours per week - Working a rotational 12-hour shift pattern including day shifts, night shifts, weekends, and public holidays
Added 4 hours ago
NA
Healthcare Support Worker Neurosurgical & OMFS Theatres
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Elizabeth University Hospital. This regional service provides specialist neurosurgical, neurology and oral and maxillofacial (OMFS) care across the West of Scotland. As part of a…
Added 4 hours ago
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Field Risk Specialist
Solifi
Toronto, ON
- Full-time
Risk Management (RM) Operations Team is seeking a motivated, goal-oriented Field Risk Specialist (FRS) to join its national field operations team.
Added 5 hours ago
AA
Spécialiste des Systèmes de Freinage / Braking System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
Added 5 hours ago
AA
Intégrateur Capacités de Physique de Vol (PMO) / Integrator Flight Physics Capabilities (PMT)
Airbus Aircraft
Montreal, QC
- Full-time
…publique entre Laval (station de métro Montmorency) et Mirabel et application de…
Added 5 hours ago
MC
Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) Specialist
Maricopa County
Toronto, ON
- Full-time
The Uniformed and Overseas Citizen Absentee Voting Act (UOCAVA) Specialist works closely with the UOCAVA Supervisor to provide support to the UOCAVA Division during elections. This position…

Vacances Air Canada Vacations / Air Canada Rouge

Specialist, Workforce Planning and Analytics

Montreal, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Posting language: English
Posted: Nov 2, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 6, 2026 to be considered for this exciting opportunity.

We are seeking an experienced Specialist, Workforce Planning and Analytics to lead our Workforce Planning team and optimize workforce performance across our Call Centre operations.

In this role, you will oversee forecasting, capacity planning, scheduling, real-time management, staffing optimization, and workforce reporting. You will use operational data to provide insights and recommendations that align resources with customer demand and business priorities.

WHAT YOU’LL BE DOING

Lead, coach, and develop the Workforce Management team, promoting accountability, collaboration, and continuous improvement.
Oversee workforce forecasting, capacity planning, scheduling, and real-time operations across Call Centre departments.
Monitor contact volumes, service levels, handle time, productivity, absenteeism, staffing requirements, and real-time adherence.
Direct real-time staffing and skill adjustments to optimize coverage, response times, and service performance.
Manage scheduling processes, including vacation, time off, shift changes, overtime, training, and meetings while maintaining operational coverage.
Analyze historical, current, and forecasted data to identify trends, staffing gaps, operational risks, and improvement opportunities.
Provide leaders with timely, data-informed recommendations related to staffing, performance and resource utilization.
Collaborate with Call Center, Operations, Training, Human Resources, Payroll, Benefits, and other internal partners to resolve workforce-related matters.
Ensure accurate and timely workforce reporting, including productivity, staffing, adherence, absenteeism, and service-level results.

Maintain workforce dashboards and KPIs to support operational decisions.

Identify opportunities to automate reporting, improve data quality, streamline processes, and strengthen Workforce Management practices.
Serve as the primary escalation point for complex scheduling, staffing, system, and real-time operational issues.

WHAT YOU BRING TO THE TEAM

Post-secondary education in Business Administration, Operations Management, Human Resources, Analytics, or a related field, or an equivalent combination of education and experience.
Availability to work in a 7-day-a-week operational environment, including day and evening shifts, weekends, and holidays on a rotating schedule.
Progressive experience in Workforce Management, forecasting, scheduling, capacity planning, or Call Centre operations.
Proficiency in Genesys Cloud, including Workforce Management, reporting, analytics, and real-time monitoring.
Experience leading, supervising, or coordinating a team.
Strong knowledge of service levels, forecasting, staffing optimization, productivity, adherence, and real-time management.

Advanced Excel skills and experience with reporting, dashboards, or business intelligence tools.

Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage competing priorities and influence stakeholders in a fast-paced operational environment.

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

Lead and develop the Workforce Management team while overseeing forecasting, capacity planning, scheduling, real-time staffing, and coverage across Call Centre operations. Analyze workforce and service data, maintain reporting and dashboards, advise leaders on staffing and performance, and improve workforce processes and data quality.

Requirements

Requires post-secondary education in a relevant field or equivalent experience, progressive Workforce Management or Call Centre experience, and experience leading or coordinating a team. Candidates should be proficient in Genesys Cloud and advanced Excel, with strong knowledge of forecasting, scheduling, staffing optimization, service levels, analytics, and real-time operations; availability for rotating shifts, weekends, and holidays is also required.

Skills

Workforce Forecasting
Capacity Planning
Scheduling
Real-Time Workforce Management
Staffing Optimization
Genesys Cloud
Workforce Management Reporting
Analytics
Advanced Excel
Dashboard Development
Service-Level Management
Productivity Monitoring
Adherence Monitoring
Team Leadership
Data Analysis
Stakeholder Management

Benefits

Employee Travel Privileges
Hybrid Work Model
Health and Dental Benefits
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Planning
Forecasting
Capacity Planning
Scheduling
Real-Time Management
Staffing Optimization
Genesys Cloud
Call Centre Operations
Service Levels
Handle Time
Productivity
Absenteeism
Real-Time Adherence
Workforce Reporting
Dashboards
Key Performance Indicators
Advanced Excel
Business Intelligence
Data Quality
Process Automation
Resource Utilization
Vacation Scheduling
Overtime Management
Training Coordination

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