Jobs in Canada

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Added 4 mins ago
H
DC Associate Driver - Inbound 1st Shift (Tier 1)
H&M
Ajax, ON
- Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 4 mins ago
UO
Senior Specialist, Work Organization
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
As a key member of the Work Organization Centre of Expertise, the Senior Specialist drives the development of effective organizational structures and ensures roles are clearly defined,…
Added 19 mins ago
MD
Multimedia Specialist - Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 33 mins ago
BS
Performance Marketing Specialist
Be Strong For Kids e.V.
ON · Ontario, Canada
- Part-time
Role Description The Performance Marketing Specialist role at Be Strong For Kids e.V. is a part-time, hybrid position based in Ontario, Canada, with flexibility for some work from home. The…
Added 33 mins ago
SN
Account Specialist
SIGNARAMA Newmarket
Newmarket, ON
- Full-time
Candidates should possess strong Account Management and Customer Service skills to handle client relationships, inquiries, and ongoing support.
Added 33 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 33 mins ago
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Onboarding Specialist
Kompas
Montreal, QC
- Full-time
Location: Montreal, QC (hybrid, 3 days per week in the office)
Added 33 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 1 hour ago
YI
Technical Quality Control and Compliance Specialist – Children’s Apparel
YM INC.
Toronto, ON
- Full-time
Import & documentation: Support U.S. (CBP) and Canada (CBSA) import compliance and forced-labour due diligence (UFLPA); keep audit-ready records of certificates, test reports, and approvals
Added 1 hour ago
YI
Technical Quality Control Specialist – Footwear
YM INC.
Toronto, ON
- Full-time
The Technical Quality Control Specialist – Footwear is responsible for ensuring that all footwear meets the company’s standards for safety, compliance, quality, fit, and durability. This…
Added 2 hours ago
AM
Ticket Management
Andau Medical
AB · Edmonton, AB
- Full-time
The Solutions Specialist – Ticket Management position ensures maximum customer satisfaction for products sold by Andau Medical. Reporting to the Customer Support Manager, it is important…
Added 2 hours ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
London, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 3 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
Always put the Customer first and provides superior customer service
Added 3 hours ago
SE
Creative Repair Painter Specialist - Full Time
Surface Experts North Fort Worth
Grand Rapids, MB
- Full-time
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels…
Added 3 hours ago
SE
Future Opening: Creative Repair Specialist
Surface Experts North Fort Worth
ON · Durham, ON
- Full-time
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels…
Added 3 hours ago
SE
Future Opening: Creative Repair Specialist
Surface Experts North Fort Worth
ON · Durham, ON
- Full-time
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels…
Added 3 hours ago
SC
Employment Engagement Specialist
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
Demonstrate self-initiative in daily work as well as developing/implementing strategies to support work effectiveness and creative in identifying ways to improve service delivery and…
Added 3 hours ago
SE
Future Opening: Creative Repair Artist
Surface Experts North Fort Worth
ON · Durham, ON
- Full-time
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels…
Added 3 hours ago
NB
Private Banker
National Bank of Canada
Montreal, QC
- Full-time
A career as a Private Banker at National Bank means acting as a trusted banking and financing specialist for clients of National Bank Financial wealth advisors. You will provide…
Added 3 hours ago
NB
OTC Regulatory Project Advisor
National Bank of Canada
Montreal, QC
- Full-time
…Capital Operations (CMO) team at National Bank means acting as a specialist in regulatory reporting for over-the-counter (OTC) derivatives. In this role, you will contribute to the quality,…
Added 3 hours ago
S
(fluent English & French) Customer Support Consultant (Remote)
SupportYourApp
Remote, Canada
- Contract
- Remote
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your…
Added 4 hours ago
E
Senior Water Wastewater Engineer
Englobe
Lethbridge, AB
- Full-time
At Englobe, I feel listened to. The leaders are accessible and always available to support me. Every day, I work with experts who inspire me and help me progress. The projects are cool, and…
Added 4 hours ago
TH
Appliance Sales Specialist Part-Time - 7245 Regina Northwest
The Home Depot Canada
Regina, SK
- Part-time
Appliance Specialists provide exceptional customer service support, drive sales, and will be responsible for selling major appliances, driving extended service plans and credit. Sales…
Added 4 hours ago
AH
Medical Physicist Assistant
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Physics Assistants, 4 Medical Physics Residents, 6 electronics service specialists/equipment officers, 1 computer specialist, 3 machinists, 2 administrative assistants and graduate…

Vacances Air Canada Vacations / Air Canada Rouge

Specialist, Workforce Planning and Analytics

Montreal, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Posting language: English
Posted: Nov 2, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 6, 2026 to be considered for this exciting opportunity.

We are seeking an experienced Specialist, Workforce Planning and Analytics to lead our Workforce Planning team and optimize workforce performance across our Call Centre operations.

In this role, you will oversee forecasting, capacity planning, scheduling, real-time management, staffing optimization, and workforce reporting. You will use operational data to provide insights and recommendations that align resources with customer demand and business priorities.

WHAT YOU’LL BE DOING

Lead, coach, and develop the Workforce Management team, promoting accountability, collaboration, and continuous improvement.
Oversee workforce forecasting, capacity planning, scheduling, and real-time operations across Call Centre departments.
Monitor contact volumes, service levels, handle time, productivity, absenteeism, staffing requirements, and real-time adherence.
Direct real-time staffing and skill adjustments to optimize coverage, response times, and service performance.
Manage scheduling processes, including vacation, time off, shift changes, overtime, training, and meetings while maintaining operational coverage.
Analyze historical, current, and forecasted data to identify trends, staffing gaps, operational risks, and improvement opportunities.
Provide leaders with timely, data-informed recommendations related to staffing, performance and resource utilization.
Collaborate with Call Center, Operations, Training, Human Resources, Payroll, Benefits, and other internal partners to resolve workforce-related matters.
Ensure accurate and timely workforce reporting, including productivity, staffing, adherence, absenteeism, and service-level results.

Maintain workforce dashboards and KPIs to support operational decisions.

Identify opportunities to automate reporting, improve data quality, streamline processes, and strengthen Workforce Management practices.
Serve as the primary escalation point for complex scheduling, staffing, system, and real-time operational issues.

WHAT YOU BRING TO THE TEAM

Post-secondary education in Business Administration, Operations Management, Human Resources, Analytics, or a related field, or an equivalent combination of education and experience.
Availability to work in a 7-day-a-week operational environment, including day and evening shifts, weekends, and holidays on a rotating schedule.
Progressive experience in Workforce Management, forecasting, scheduling, capacity planning, or Call Centre operations.
Proficiency in Genesys Cloud, including Workforce Management, reporting, analytics, and real-time monitoring.
Experience leading, supervising, or coordinating a team.
Strong knowledge of service levels, forecasting, staffing optimization, productivity, adherence, and real-time management.

Advanced Excel skills and experience with reporting, dashboards, or business intelligence tools.

Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage competing priorities and influence stakeholders in a fast-paced operational environment.

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

Lead and develop the Workforce Management team while overseeing forecasting, capacity planning, scheduling, real-time staffing, and coverage across Call Centre operations. Analyze workforce and service data, maintain reporting and dashboards, advise leaders on staffing and performance, and improve workforce processes and data quality.

Requirements

Requires post-secondary education in a relevant field or equivalent experience, progressive Workforce Management or Call Centre experience, and experience leading or coordinating a team. Candidates should be proficient in Genesys Cloud and advanced Excel, with strong knowledge of forecasting, scheduling, staffing optimization, service levels, analytics, and real-time operations; availability for rotating shifts, weekends, and holidays is also required.

Skills

Workforce Forecasting
Capacity Planning
Scheduling
Real-Time Workforce Management
Staffing Optimization
Genesys Cloud
Workforce Management Reporting
Analytics
Advanced Excel
Dashboard Development
Service-Level Management
Productivity Monitoring
Adherence Monitoring
Team Leadership
Data Analysis
Stakeholder Management

Benefits

Employee Travel Privileges
Hybrid Work Model
Health and Dental Benefits
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Planning
Forecasting
Capacity Planning
Scheduling
Real-Time Management
Staffing Optimization
Genesys Cloud
Call Centre Operations
Service Levels
Handle Time
Productivity
Absenteeism
Real-Time Adherence
Workforce Reporting
Dashboards
Key Performance Indicators
Advanced Excel
Business Intelligence
Data Quality
Process Automation
Resource Utilization
Vacation Scheduling
Overtime Management
Training Coordination

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Work requirements

Jobs in Canada