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Added 19 mins ago
Senior Design Lead [Contract]
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Full-time
Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.
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Manager: Ski Patrol
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Full-time
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Please login to your Workday account and use the Find Jobs report to apply for this job.

Vail Resorts

Manager: Ski Patrol

Whistler, BC, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Summary:

The Patrol Manager is responsible for Patrol operations on the mountain. This role will oversee responsibility for daily patrol functions and provides strategic operational leadership for guest and employee safety, emergency medical response, incident management, risk mitigation, training, staffing, compliance, and patrol culture.

The Patrol Manager leads patrol teams to ensure safe, professional, and guest-focused operations while fostering a culture of accountability, continuous improvement, and leadership development. This position works closely with Mountain Operations leaders, resort operations teams, risk management, Environmental Health & Safety, and external emergency response agencies to maintain the highest standards of safety and operational excellence.

This position must be committed to providing the highest standard of service and a willingness to support all operations. The role will be committed to leadership development and operational continuity. Success in this role is measured through strong safety performance, employee engagement, regulatory compliance, operational readiness, leadership development, and exceptional guest service.

Job Specifications:

Starting Wage: $70,019.00 - $100,028.00 + Annual bonus
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No

Job Responsibilities:

Culture

Leads first and foremost with the Vail Leadership Competencies and Values, using the behavioral anchors as a guidance on leadership style
Competencies: Re-Imagine, Outfront, Drive, Develop, Connect, Passion
Values: Serve Others, D Right, Drive Value, Do Good, Be Safe, Have Fun
Supportive and persuasive of change;
Guides others towards successful adoption of change and clarifies the reasons, proactively helping others deal with the effects in a positive manner that builds the team
Drive a positive patrol leadership culture by holding patrollers accountable to performance and behavioral standards of the Company
Positively support the combined patrol culture by supporting new procedures that work towards this goal
Work constructively to bring solutions to the leadership table while vocally supporting agreed upon new changes with the patrol teams
Recognize and reward employees for the positive behaviors and operational excellence
Values based on their relative contribution to the team and overall organization
Actively support behaviors that show respect for others on the team, and take necessary actions to correct any behaviors that do not show respect for the team

Operational:

Lead Patrol operations across the resort, ensuring safe, efficient, and guest focused operations.
Recruit, hire, train, develop, and evaluate patrol leadership and front line team members while fostering a culture of safety, accountability, professionalism, and teamwork.
Oversee staffing plans, daily operations, emergency medical response, lift evacuation readiness, incident management, and overall operational preparedness.
Ensure compliance with company policies, applicable regulations, medical protocols, and risk management practices.
Oversee patrol training, certification tracking, leadership development, and emergency preparedness programs to maintain a highly skilled and operationally ready workforce.
Partner with senior leadership at the resort to coordinate safe and effective resort operations, support special events, and drive cross resort collaboration.
Monitor safety performance, investigate incidents, identify trends, and implement continuous improvement initiatives that are aligned with the patrol center of excellence to enhance guest and employee safety.
Develop and manage departmental operation and capital budgets, equipment inventories, vehicle and rescue assets, and other patrol resources.
Build and maintain effective relationships with local emergency responders, healthcare providers, law enforcement agencies, and other external partners.
Serve as a member of the patrol and/or mountain operations team, contributing to strategic planning, organizational initiatives, and operational excellence across the resort.
Work in line with the Patrol Center of Excellence to support and align with enterprise standards and practices.
Travel is expected for training and support critical operations across the enterprise
Demonstrates proven understanding and willingness to partner with mountain operations teams, including but not limited to: snowmaking, slope maintenance, risk management, terrain parks, lift maintenance, race crew, lift operations, mountain safety, mountain dining, special events, and transportation.
Perform other duties as assigned.

Communications:

Communicate individual and team performance in relation to job duties and behavioral expectations to senior leadership while documenting performance when necessary
Communicate team goals, daily expectations and progress to front-line patrollers, improving the department’s metrics and measurements throughout the season

Legal:

Immediately inform, consult and take part in conducting necessary investigations of employee complaints, upon HR or senior leadership advisement;
Ensure proper documentation and follow up of patroller attendance, requested FMLA, ADA or other requested accommodations with input from HR and the senior leadership
Identify employee issues and take applicable action to resolve inappropriate behaviors immediately, involving key stakeholders in any decision when necessary

Job Requirements:

8+ years of Patrol or similar experience.
3-4 years of Patrol or similar supervisory experience.
Current OEC or EMT, based on minimum resort requirements.
Advanced to Expert skiing ability.
Strong knowledge of ski area operations and mountain safety practices.
Strong communication, organizational, and decision-making skills.
Previous department level budget oversight.
Microsoft Office and Teams proficiency.
Must be able to speak, read, and write fluently in English.
High School diploma or equivalent
Must be a minimum of 21 years of age

Preferred:

Experience managing multiple locations or large operational teams.
Experience managing budgets and labor resources.
Experience with emergency management planning and incident command.
Snowmobile, Tracked UTV experience.
Associate or bachelor's degree in emergency management, risk management, public safety, business, recreation management or related fields.
Previous VR Software experience, Gensuite, Coupa, Workday, etc

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517896
Reference Date: 09/25/2026
Job Code Function: Ski Patrol

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More about this job

Responsibilities

The Patrol Manager oversees daily mountain patrol operations, ensuring guest and employee safety through effective emergency response and incident management. This role also leads patrol teams by fostering a culture of accountability, continuous improvement, and professional development.

Requirements

Candidates must have at least 8 years of patrol experience, including 3-4 years in a supervisory role, and possess advanced to expert skiing abilities. A current OEC or EMT certification is required, along with strong organizational and leadership skills.

Skills

Ski patrol operations
Emergency medical response
Incident management
Risk mitigation
Staffing
Leadership development
Budget management
Emergency preparedness
Communication
Decision-making
Microsoft Office
Microsoft Teams
Skiing
Snowmobile operation
Tracked UTV operation

Benefits

Free Epic pass
Free ski and snowboard lessons
Retail discounts
Training and development
Wellness benefits
Employee discounted lift tickets
Lodging discounts
Food discounts
Gear discounts
Mountain shuttle discounts
RSP options
Employee Assistance Program
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Free ski passes for dependents
Critical Illness and Accident plans

Visa sponsorship

Not detected in the job text

Keywords

Ski Patrol
Mountain Operations
Emergency Medical Response
OEC
EMT
Risk Management
Incident Command
Budget Oversight
Leadership
Safety Compliance
Vail Leadership Competencies
Resort Operations
Emergency Management
Public Safety
Recreation Management
Gensuite
Coupa
Workday
Lift Evacuation
Patrol Culture

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