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Added 11 mins ago
RS
Customs - Customer Service Associate
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Vale Base Metals

Network & Telecom Analyst II

NL, Canada
Newfoundland and Labrador, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum 5 years of experience supporting enterprise network and telecommunications environments.
Posting language: English
Posted: Oct 28, 2026

Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are Vale Base Metals – a global supplier of the critical minerals transforming the future.

With industry-leading reserves of copper and nickel in Canada, Brazil, and Indonesia, and state-of-the-art infrastructure in the U.K., Canada, and Japan, VBM delivers a secure and responsible supply of high-quality products to customers across Europe, the Americas, and Asia.

Global demand for critical minerals is growing exponentially. From energy to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these minerals.

Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and enduring change while enjoying a rewarding career.

The Opportunity

We are currently seeking a Network & Telecom Analyst II to join our IT Operations & Projects team in Voisey's Bay, Newfoundland and Labrador.

The role is a permanent on-site position, working 2 weeks on, 2 weeks off rotational schedule.

Reporting to the Supervisor, Network & Telecom, the Network & Telecom Analyst II is responsible for the operation, maintenance, support, and continuous improvement of network infrastructure, wireless networks, telecommunications systems, cloud connectivity, and associated communications technologies across Vale Base Metals. This includes routing and switching, network security, Wi-Fi, VoIP and unified communications, LTE services, cloud networking, monitoring platforms, and supporting physical network infrastructure.

The successful candidate will work closely with business stakeholders, technology teams, vendors, and service providers to ensure secure, reliable, and cost-effective network and telecommunications services that support operational excellence across both Canadian and international operations. The role also contributes to cybersecurity initiatives, service delivery improvements, incident management, and technology projects while ensuring compliance with Vale's technology standards and service management practices.

Key Responsibilities

Network & Telecom Operations

Support and maintain network infrastructure including routing, switching, wireless, telecommunications, and cloud connectivity.
Manage and monitor network performance, availability, and reliability.
Support VoIP, unified communications, LTE, SD-WAN, MPLS, and related technologies.
Maintain technical documentation, asset inventories, and network standards.

Service Delivery & Performance

Monitor service levels and drive continuous improvement initiatives.
Participate in incident, problems, changes, and release management processes.
Lead troubleshooting and resolution of complex network and telecom issues.
Generate operational reports and contribute to KPI and service performance metrics.

Cybersecurity, Risk & Compliance

Support cybersecurity initiatives for network and telecom infrastructure.
Ensure compliance with security standards, policies, and industry best practices.
Identify and mitigate technology risks, vulnerabilities, and performance issues.
Support business continuity and disaster recovery planning.

Vendor & Stakeholder Management

Collaborate with business partners, technology teams, contractors, and vendors.
Monitor service provider performance and contract compliance.
Support infrastructure projects, upgrades, and technology deployments.
Provide cross-functional support across Network, Cloud, Hosting, End User Services, AI, and Operational Technology environments.

About You

Experience

Minimum 5 years of experience supporting enterprise network and telecommunications environments.
Experience with Cisco, Juniper, Huawei, or equivalent networking technologies.
Experience supporting cloud connectivity and hybrid cloud environments.
Strong troubleshooting, analytical, and problem-solving skills.
Experience working with external vendors and managed service providers.

Work Schedule & Travel - MUST

This position operates in a 24/7 operational environment and requires participation in a rotational work schedule of 14 days on / 14 days off, working 12-hour shifts. Shifts may be scheduled from 9:00 AM to 9:00 PM, based on operational requirements. Candidates must be willing and able to work weekends, statutory holidays, and other rotational schedules as required.
Successful candidates must be willing and able to workdays, nights, weekends, statutory holidays, and on-call rotations as required.
Travel between operational sites may be required to support field services, project deployments, technology upgrades, and operational incidents.

Education

Diploma or Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field.

Skills & Competencies

Strong understanding of routing, switching, wireless, telecom, and network security technologies.
Knowledge of firewalls, VPNs, IDS/IPS, and cybersecurity principles.
Experience with cloud platforms such as Azure, AWS, or Google Cloud.
Understanding of ITIL service management practices.
Excellent communication and stakeholder management skills.

Preferred Qualifications

CompTIA Network+, CCNA, CCNP, or equivalent certifications.
Experience in industrial, mining, manufacturing, or operational technology environments.
Experience with network monitoring and observability tools

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, flex health and dental coverage, flex accounts, disability plans and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities
Relocation Assistance
Chartered flights within Newfoundland & Labrador
24/7 access to a fully stocked cafeteria with balanced meals prepared by our culinary team
Access to recreational facilities and social activities (cardio/weight room, gymnasium, music room, movie theatre, etc.)
Accommodation is equipped with cable TV, internet, and unlimited long-distance calling
All Personal Protective Equipment is provided upon hire. Employees are given a safety boot allowance and receive a 100% reimbursement for prescription safety glasses

Why Newfoundland and Labrador

Newfoundland and Labrador, Canada's easternmost province, is known for its rugged coastline, rich cultural heritage, and significant natural resources. The province's economy is bolstered by a robust mining sector, where Vale Base Metals’ integrated operations play a crucial role.

At Long Harbour, we operate a state-of-the-art processing plant, which refines nickel concentrate from Vale Base Metals’ Voisey's Bay mine, located in Labrador, into nickel, copper, and cobalt products. This plant is a cornerstone of our commitment to value-added processing in Canada. Meanwhile, the Voisey's Bay mine is one of the world's most substantial nickel deposits. It provides high-quality nickel, copper, and cobalt, essential for the 21st century economy.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people can act like owners, being their authentic selves and empowering them to deliver results. Vale Base Metals encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration

that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Vale recognizes the Impacts and Benefits Agreements with the Innu Nation and the Nunatsiavut Government in which Innu and Inuit workers have first preference for

employment at the Voisey’s Bay Mine Site. This is guided by an adjacency principle that first gives preference to those who live on the coast of Labrador, followed by those residing in the rest of Labrador, those residing on the island of the province, followed by the rest of Canada.

Next, priority will be given to Newfoundland and Labrador residents. We also welcome those who are willing to relocate back home and those looking to make NL their permanent home.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Innu Nation members and Nunatsiavut beneficiaries can submit their application to their Vale Indigenous Employment Coordinator.

Employees engaged by the Company must be lawfully able to work for the Company in the country where the role is located. The Company does not provide immigration, work permit, or permanent residence sponsorship or assistance.

Pay Grade: F5T

Apply by: November 28, 2026

#ValeBaseMetals

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More about this job

Responsibilities

Operate, maintain, monitor, and improve network infrastructure, wireless networks, telecommunications systems, cloud connectivity, and related communications technologies. Resolve complex service issues, support cybersecurity and continuity initiatives, manage vendor and stakeholder relationships, and contribute to infrastructure projects and service performance improvements.

Requirements

Candidates need at least five years of experience supporting enterprise network and telecommunications environments, along with experience in networking technologies, cloud connectivity, and vendor or managed-service-provider relationships. A diploma or bachelor's degree in computer science, information technology, network engineering, or a related field is specified; strong troubleshooting, security, communication, and ITIL knowledge are also sought.

Skills

Routing and Switching
Wireless Networking
Telecommunications
Network Security
Cloud Connectivity
VoIP and Unified Communications
LTE
SD-WAN
MPLS
Firewalls and VPNs
IDS/IPS
Network Monitoring
Incident and Change Management
Cybersecurity
Vendor Management
Troubleshooting

Benefits

Variable Annual Incentive Plan
Defined Contribution Pension
Health and Dental Coverage
Flexible Spending Accounts
Disability Plans
Optional Insurance
Paid Leave
Employee Family Assistance Program
Virtual Healthcare
Online Training and Career Development
Relocation Assistance
Chartered Flights Within Newfoundland and Labrador
Cafeteria Access
Recreational Facilities and Social Activities
Accommodation with Cable TV, Internet, and Long-Distance Calling
Personal Protective Equipment
Safety Boot Allowance

Visa sponsorship

Not detected in the job text

Keywords

Cisco
Juniper
Huawei
Routing
Switching
Wireless Networks
Telecommunications
VoIP
Unified Communications
LTE
SD-WAN
MPLS
Cloud Networking
Azure
AWS
Google Cloud
Firewalls
VPNs
IDS/IPS
Network Security
Network Monitoring
ITIL
Incident Management
Change Management
Disaster Recovery
Cybersecurity
Operational Technology
CompTIA Network+
CCNA
CCNP

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