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Chef de Programme / Program Manager
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Vale

Anlst II, IT

Canada

Minimum Starting Salary: CAD $89,000 · Full-time

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Job details

Pay: Minimum Starting Salary: CAD $89,000
Job type: Full-time
Experience: Minimum 5+ years of experience in IT service management, service transition, or a related field
Posting language: English
Posted: Nov 4, 2026

Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

The Opportunity

The Analyst II, Transition to Run is responsible for managing the seamless transition of new or modified IT services into the operational environment. This role ensures that all service, technical, and operational requirements are fully met, supporting a smooth handover from project delivery to business-as-usual operations while maintaining service quality, stability, and performance in Sudbury, ON.

This role acts as a central coordinator, bridging the gap between project delivery and operational support, ensuring all parties are aligned for a successful transition.

You will report to the Manager Transition to Run and End User Training and collaborate with cross-functional teams including business stakeholders, and external vendors.

About You

You are a highly organized and detail-oriented IT professional with a passion for delivering smooth and high-quality service transitions. You excel at working across teams, managing complexity, and ensuring that new services are introduced into production environments with minimal disruption. You are proactive, adaptable, and comfortable working in fast-paced, deadline-driven environments.

You bring strong communication and stakeholder management skills and enjoy collaborating with both technical and business teams. You are confident in handling challenges, resolving issues, and driving continuous improvement.

In This Role, You Will:

Service Transition & Delivery

Lead end-to-end transition of IT services into operations.
Develop and execute comprehensive transition plans.
Ensure services are fully tested, validated, and documented prior to deployment.
Coordinate with technical teams to resolve transition issues and optimize performance.

Project & Stakeholder Management

Engage stakeholders and ensure alignment across project, business, and operations teams.
Monitor progress, manage risks, and implement mitigation strategies.
Ensure transitions are delivered on time, within scope, and at required quality standards.

Process & Continuous Improvement

Apply ITIL practices across service design, transition, and operations.
Support continuous improvement initiatives and post-transition reviews.
Standardize documentation, templates, and transition processes.

Tools & Systems

Use ITSM tools to track transition activities and documentation.
Maintain CMDB accuracy and service asset information.
Monitor service performance and identify improvement opportunities.

Training & Enablement

Provide training and support for operational teams.
Ensure readiness for service ownership post-transition.

Education & Certifications:

Bachelor’s degree in Information Technology, Computer Science, or related field
ITIL Foundation certification (required)
Advanced ITIL certifications (e.g., Practitioner, Intermediate) – preferred
Project Management certification (PMP, PRINCE2, or equivalent) – preferred

Experience:

Minimum 5+ years of experience in IT service management, service transition, or a related field
Proven experience managing end-to-end service transitions
Experience working with IT infrastructure, applications, and operations teams
Demonstrated success in cross-functional collaboration and stakeholder management
Experience with ITSM tools, CMDB, and service reporting
Exposure to cloud environments and modern IT ecosystems is an asset

Skills:

Strong collaboration and teamwork mindset, with the ability to work effectively across cross-functional teams
Adaptability and change management capabilities in dynamic, fast-paced environments
Business acumen with strong cost-awareness and focus on value delivery
Commitment to continuous improvement and lean thinking principles
Strong knowledge of IT Service Management (ITSM) and ITIL frameworks
Proven ability to manage complex transitions and coordinate cross-functional teams
Excellent project management and organizational skills
Strong risk identification, assessment, and mitigation capabilities
Effective stakeholder communication, engagement, and influencing skills
Strong analytical thinking and problem-solving abilities
Familiarity with Agile methodologies and iterative delivery approaches
Ability to work under pressure and manage competing priorities effectively
Strong documentation, governance, and process standardization skills
Multilingual capabilities (Portuguese and/or French) considered an asset

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities

Why Sudbury

Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are required for modern technologies such as AI and defence.

The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: F5T

Minimum Starting Salary: CAD $89,000

Apply by: Friday, Nov 20, 2026

#ValeBaseMetals

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More about this job

Responsibilities

The Analyst II, Transition to Run manages the seamless transition of new or modified IT services into the operational environment. This role acts as a central coordinator between project delivery and operational support to ensure service quality and stability.

Requirements

Candidates must have a bachelor's degree in IT or a related field and an ITIL Foundation certification. A minimum of 5 years of experience in IT service management or service transition is required.

Skills

IT service management
Service transition
ITIL
Project management
Stakeholder management
Change management
IT infrastructure
ITSM tools
CMDB
Service reporting
Agile methodologies
Risk management
Analytical thinking
Problem-solving
Documentation
Governance

Benefits

Variable annual incentive plan
Health coverage
Dental coverage
Flex accounts
Disability plans
Optional insurances
Vacation leave
Personal leave
Sick leave
Parental leave
Employee family assistance program
Virtual healthcare

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Service Transition
Project Management
PMP
PRINCE2
ITSM
CMDB
Cloud environments
Agile
Stakeholder management
Change management
Governance
Documentation
Risk mitigation
Lean thinking
Nickel
Copper
Cobalt
Mining
Operational support
Service delivery
Performance monitoring
Infrastructure
Applications
Continuous improvement
Business acumen
Cross-functional collaboration
Transition planning
Validation

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