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Added 2 months ago
Software Engineer, CMS (Registry Support)
AutoTrader.ca
Toronto, ON
…by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening…
Added 2 months ago
Senior Software Engineer, CMS (Modernization of Registry)
AutoTrader.ca
Toronto, ON
…by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening…
Added 5 months ago
B
General Repair Technician
BGIS
Sudbury, Ontario
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 5 months ago
TC
Associate Director - Property Management
Traine Construction and Development
Kelowna, British Columbia
- $130,000 to $140,000 CAD / year
- Full-time
Provide acting operational leadership coverage for District Manager portfolios when required.
Added 5 months ago
V
Specialist, Geological database
Vale
Toronto, Ontario
- Full-time
· Enable and script integrations and automation using Fusion APIs for importing and extracting data to applications used by downstream consumers (explorationists, GIS specialists, resource…
Added 2 months ago
A
Project Engineer
Agropur
Beauceville, QC
- Full-time
Reporting to the Regional engineering manager, the Project Engineer is responsible for the development, execution and monitoring of major investment projects. He develops and optimizes…
Added 2 months ago
Private Cloud Engineer
Scotiabank
Toronto, ON
You must have at least 2+ years of hands-on experience with VMware vRealize suite (including vRealize Automation, vRealize Operation Manager, vRealize Log Insight, vRealize Network Insight…
Added 5 months ago
M
Sr. Manager Workforce Readiness & Change
McKesson
Remote, Canada
- Full-time
- Remote
The Workforce Readiness team is seeking a Senior Manager of Workforce Readiness & Change to accelerate adoption, alignment, and engagement across the McKesson Technology Acceleration…
Added 5 months ago
T
Manager, Data & AI Transformations
TELUS
Toronto, Ontario
- $109,000 to $155,000 CAD / year
- Full-time
Our team - SMB Business Intelligence team is seeking Manager-Data & AI Transformations, with a focus on Customer data and automation.. This role requires a passion for developing data…
Added 5 months ago
EB
Senior Modern Workplace Engineer
EQ Bank | Canada's Challenger Bank
Toronto, Ontario
- Full-time
This position supports both tactical execution and strategic modernisation initiatives, contributing to operational excellence, automation, and long-term platform sustainability.
Added 5 months ago
G
Manager Training Program
Guillevin
Abbotsford, British Columbia · Burnaby, British Columbia · Kamloops, British Columbia · Nanaimo, British Columbia · Township of Langley, British Columbia
- Full-time
Availability and willingness to do what it takes to successfully complete the “Learn to Manage Your Centre” training program.
Added 5 months ago
V
Specialist, Geological database
Vale
Toronto, Ontario
- Full-time
· Enable and script integrations and automation using Fusion APIs for importing and extracting data to applications used by downstream consumers (explorationists, GIS specialists, resource…
Added 5 months ago
G
Outside Sales Representative
Guillevin
Burnaby, British Columbia · IAG Pacific (Burnaby)
- Full-time
We are looking for a motivated outside sales professional with a strong interest and background in Industrial Automation. This role is focused on supporting industrial customers with…
Added 5 months ago
Business Analyst, Fundraising Operations
Make-A-Wish Canada / Rêves d'enfants Canada
Ottawa, Ontario
…fundraising systems. Working in close partnership with the Manager, Prospect Research and the Manager, Stewardship & Donor Engagement, the incumbent is the technical implementer who brings…
Added 3 months ago
RB
Sr. Manager, Supply Chain Data, Analytics and Systems, Tim Hortons
Restaurant Brands International
Toronto, Ontario · Corp - Toronto Corporate Office
- Full-time
The Sr. Manager, Supply Chain Data, Analytics and Systems, Tim Hortons will lead the design and execution of supply chain transformation through data and systems. This strategic,…
Added 5 months ago
V
IT Services Manager
Vale
Greater Sudbury, Ontario · Toronto, Ontario
- Full-time
We are currently seeking an IT Services Manager to join our Information Technology (IT) organization, based in Toronto/Sudbury ON, CA or possibility to work from Nova Lima, Brazil.
Added 1 month ago
Sales Manager
Sonepar
Vaughan, ON
…commitment to quality, reliability and complete electrical & automation…
Added 5 months ago
MT
Bilingual Senior Manager, Trust, Treasury & Accounts Payable
McCarthy Tétrault LLP
Toronto, Ontario
- Full-time
We are recruiting for a Bilingual Senior Manager, Trust, Treasury, and Accounts Payable to join our team in our Toronto office. The successful candidate must have a minimum of 10 years of…
Added 5 months ago
BH
Senior Customer Success Manager
Bask Health
Remote, Canada
- Full-time
- Remote
Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their…
Added 5 months ago
SC
Bilingual regional sales manager/ Directeur régional des ventes RSM
Samson Controls Inc.
Laval, QC
- Full-time
The Bilingual Regional Sales Manager owns all sales activities within the defined region of responsibility and is
Added 6 months ago
B
Senior Accountant
Brookfield
Gatineau, Quebec
- Full-time
Actively contribute (i.e., development and implementation) to continued process improvement initiatives focused on automation, streamlining, internal controls (SOX 404), and reducing the…
Added 2 months ago
V
Specialist, Data Developer (Microsoft)
Vale
Toronto, ON
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 5 months ago
V
Senior Specialist, Data Modeler – OT & Industrial Automation
Vale
Greater Sudbury, Ontario
- Full-time
We are currently seeking a Senior Specialist, Data Modeler – OT & Industrial Automation to join our IT – Data Analytics & Reporting team, supporting Vale Base Metals operations in Sudbury,…
Added 3 months ago
RA
System Programmer - Medium Voltage Applications
Rockwell Automation
Remote, Canada
- Full-time
- Remote
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world…
Added 5 months ago
ME
Field Service Technician
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Flin Flon, Manitoba · Mystery Lake, Manitoba · Creighton, Saskatchewan
- $40 to $50 CAD / hour
- Full-time
Timely execute large-scale projects assigned by the service manager, including but not limited to preparing technical reports and presentations, equipment audit presentations and repair…

Vale

IT Services Manager

Greater Sudbury, ON, Canada
Toronto, ON, Canada

Minimum Starting Salary: CAD $130000 · Full-time

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Job details

Pay: Minimum Starting Salary: CAD $130000
Job type: Full-time
Experience: 8–10 years of experience in IT service management or IT operations
Posting language: English
Posted: May 20, 2026

Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

The Opportunity

We are currently seeking an IT Services Manager to join our Information Technology (IT) organization, based in Toronto/Sudbury ON, CA or possibility to work from Nova Lima, Brazil.

This is a key role responsible for the operational management and continuous optimization of corporate IT services in a highly outsourced, multi-vendor environment. This position ensures reliable, efficient, and standardized IT delivery while driving continuous improvement across service management processes.

You will report to the GM Brazil and Global Services and lead a team of IT service management professionals, working closely with multiple global vendors and internal stakeholders.

About You

You are an experienced IT service management professional with a strong background in IT operations, ITSM processes, and vendor governance. You thrive in structured environments and are passionate about driving service excellence, operational discipline, and continuous improvement.

You are comfortable navigating complex ecosystems involving multiple stakeholders, vendors, and technologies. With a strong Lean / Lean IT mindset, you continuously seek to simplify processes, eliminate inefficiencies, and improve service delivery outcomes.

You are recognized for your ability to lead under pressure, communicate clearly across technical and business teams, and bring a data-driven, service-oriented approach to managing IT operations.

In this role you will:

Service Management & ITSM

Lead and govern core ITSM processes including Incident, Request, Change, Problem, Knowledge, and Configuration Management
Ensure adherence to defined workflows, policies, and governance standards
Coordinate major incident and crisis management, ensuring structured communication and resolution

Vendor & Operational Management

Act as the primary operational interface with multiple IT service providers
Monitor SLAs, deliverables, backlog, and service performance
Lead operational governance routines (weekly/monthly reviews)
Escalate risks and systemic issues to appropriate governance levels

Lean IT & Process Optimization

Apply Lean / Lean IT principles to improve ITSM processes
Reduce waste, streamline workflows, and improve service lead times
Conduct Value Stream Mapping and lead continuous improvement initiatives (Kaizen, PDCA cycles)

ServiceNow & Automation

Govern ITSM processes within ServiceNow, ensuring standardization and automation
Leverage dashboards and metrics for operational visibility and decision-making
Drive automation and simplification of workflows

Performance & Metrics Management

Monitor and analyze KPIs, SLAs, and operational metrics (lead time, aging, incident trends)
Provide actionable insights and reporting to leadership
Proactively identify and address service performance risks

Governance & Continuous Improvement

Promote a culture of operational discipline, accountability, and continuous improvement
Serve as a key liaison between IT, business teams, and vendors
Support adoption of ITIL, ITSM, and Lean IT best practices across the organization

Experience & Education

8–10 years of experience in IT service management or IT operations
Proven experience working in multi-vendor, outsourced environments
Strong understanding of ITSM frameworks and service delivery models
College Diploma in Information Technology or a related field
Equivalent experience will be considered

Certifications

ITIL® Foundation (preferred)
Lean Six Sigma (Black Belt), COBIT, or ISO/IEC 20000 (desirable)

Skills:

Strong knowledge of IT service management and ITIL practices
Experience with ServiceNow and ITSM tools
Proven ability to manage vendors and service performance
Strong analytical and problem-solving skills
Ability to lead process optimization and automation initiatives
Excellent communication and stakeholder management skills
Structured, disciplined, and resilient under pressure
Continuous improvement mindset with a focus on efficiency and service quality

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities

Why Toronto

Toronto, Canada’s largest city and financial hub, is a center of innovation, commerce, and culture. Known for its diverse economy and vibrant urban environment, Toronto offers unparalleled access to talent, technology, and global connectivity.

Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals’ global operations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions.

Toronto’s dynamic ecosystem enables collaboration with leading technology partners, universities, and research institutions, fostering innovation in mining and metals processing. This location is integral to shaping the future of sustainable mining and advancing our commitment to responsible resource development.

Why Sudbury

Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are needed for the

green economy. The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: GRG

Minimum Starting Salary: CAD $130000

Apply by: Friday, Jun 05, 2026

#ValeBaseMetals

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More about this job

Responsibilities

Lead and govern core ITSM processes and manage operational interfaces with multiple global IT service providers. Drive continuous improvement using Lean IT principles and govern ITSM automation within ServiceNow.

Requirements

Requires 8-10 years of experience in IT service management or operations, preferably in multi-vendor outsourced environments. A college diploma in IT or a related field is required, with ITIL or Lean Six Sigma certifications preferred.

Skills

IT Service Management
ITIL Practices
ServiceNow
Vendor Management
Process Optimization
Automation Initiatives
Analytical Skills
Problem-solving Skills
Stakeholder Management
Lean IT
Operational Discipline
Service Quality Management

Benefits

Variable Annual Incentive Plan
Health Coverage
Dental Coverage
Flex Accounts
Disability Plans
Optional Insurances
Vacation Leave
Personal Leave
Sick Leave
Parental Leave
Employee Family Assistance Program
Virtual Healthcare
Online Training and Career Development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ITIL
ServiceNow
Lean IT
Lean Six Sigma
COBIT
ISO/IEC 20000
Incident Management
Change Management
Problem Management
Configuration Management
Value Stream Mapping
Kaizen
PDCA
SLA
KPI
Vendor Governance
Mining Industry
Digital Transformation
Operational Excellence

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