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Added 11 days ago
Junior Quality Assurance Analyst
Miipe Quality Solutions
Markham, ON
$50,000 to $55,000 CAD / year
Full-time
…innovation, collaboration, and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective Flows (SPFs). Our proprietary…
Added 11 days ago
Manager, Service Desk
Vena Solutions
Toronto, ON
$103,233 to $139,668 CAD / year
Full-time
Vena is seeking an experienced and strategic Manager of Service Desk to lead and optimize end-user support operations, ensuring the delivery of high-quality IT services across the…
Added 1 month ago
Regional Sales Manager
Beckhoff Automation Canada
Vancouver, BC
Full-time
Minimum of 3-5 years’ experience of successfully selling automation solutions with Machine Builder and End User customers.
Added 1 month ago
Développeur(euse) web front-end senior / Senior Front-End Web Developer
Genetec
Brossard, QC
Full-time
Nous recherchons un(e) développeur(euse) web front-end senior pour rejoindre l'équipe de développement UX et contribuer à définir les fondements de l'expérience utilisateur pour l'ensemble…
Added 1 month ago
Regional Sales Manager (m/f/x)
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Minimum of 3-5 years’ experience of successfully selling automation solutions with Machine Builder and End User customers.
Added 1 month ago
Directeur ou directrice principal(e) de produit, IA conversationnelle// Principal Product Manager- Conversational AI
Hopper
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Full-time · Remote
Une expérience pratique en développement front-end, capable d'échanger de façon crédible avec les développeurs
Added 1 month ago
Principal Product Manager- Conversational AI
Hopper
Remote, Canada
$200,000 to $250,000 CAD / year
Full-time · Remote
…Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This…
Added 1 month ago
Power Platform Consultant (Future Opportunities)
Mariner
NB · NS
Provide troubleshooting, support, and end-user training
Added 1 month ago
Oracle HCM Payroll Consultant
Accenture
Mississauga, ON · Montreal, QC
Full-time
Provide end-user support, including troubleshooting, guidance, and training to ensure effective use of HCM Payroll functionalities.
Added 1 month ago
Oracle Comp and Benefits Consultant
Accenture
Mississauga, ON
Full-time
Provide end-user support, including troubleshooting, guidance, and training to ensure effective use of HCM Payroll functionalities.
Added 2 months ago
Regional Sales Manager-Quebec
Flexpipe - An 80/20 brand
Farnham, QC
Full-time
The Canadian market requires a balanced approach to end-user engagement and distributor collaboration. This role identifies new opportunities, expands market coverage, develops distributor…
Added 15 days ago
Web Solutions Developer (24-Month Contract)
Prince Rupert Port Authority
BC
Full-time
The Web Solutions Developer is responsible for the design, development, and implementation of PRPA’s external website, ensuring a modern, accessible, and user-centric digital presence…
Added 1 month ago
Oracle HCM Core HR
Accenture
Mississauga, Ontario
Full-time
Provide end-user support, including troubleshooting, guidance, and training to ensure effective use of HCM Core HR functionalities.
Added 40 mins ago
Senior Business Analyst - Payments Product
Base Career
Toronto, ON
Full-time
Lead business process mapping, analysis, and redesign to identify inefficiencies, automation opportunities, and process improvements.
Added 5 hours ago
Test Automation Engineer
Montreal Robot Inc.
Montreal, QC
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Our ideal candidate should have a perfect blend of software developer and QA automation skill sets.
Added 8 hours ago
Senior Software Engineer, Backend
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…injection molding machines - meets both technical standards and end-user needs. Leveraging broad expertise across mechanical, electrical, software, and fluid power systems, this role…
Added 12 hours ago
Senior Business Analyst - Payments Product
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Toronto, ON
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Map, analyze, and redesign business processes to identify inefficiencies and technology, automation, and process improvement opportunities.
Added 1 day ago
Product Management Intern, Stagiaire Gestion de Produit
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During this internship, you will own a real Product Management problem from beginning to end. Rather than being handed a predefined feature
Added 26 days ago
Développeur(euse) logiciel / Software Developer - Cloudrunner
Genetec
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…notamment des applications web, des API, des services back-end, une infrastructure cloud et des solutions de…
Added 1 day ago
Software Development Engineer In Test (SDET)
Actalent
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Contract
Utilize automated GUI testing solutions to validate user interfaces and end-to-end workflows.
Added 4 days ago
Staff Data Engineer
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Toronto, ON
Full-time
This role encompasses end-to-end system oversight from data sourcing, lineage, transformation, and storage through Azure Databricks governance and Power BI analytics optimization to support…
Added 6 days ago
Lead Full Stack Developer
RBC
Toronto, ON
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A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and Azure cloud…
Added 1 day ago
QA Lead – Automation & Agile
CGI
Toronto, ON
Full-time
The successful candidate will lead end-to-end quality engineering activities, define and drive the test automation strategy, and work closely with Product Owners, Developers, Business…
Added 1 day ago
R2R Test Lead (SAP FICO)
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Vale

Manager, Global Service & End User Management

Greater Sudbury, ON, Canada
Toronto, ON, Canada

Pay: Minimum Starting Salary: CAD $120000
Job type: Full-time
Experience: 11–15 years of experience in IT service management, end user services, or IT operations roles
Posting language: English
Posted: May 13, 2026

Apply About employer

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Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

The Opportunity

We are currently seeking a Manager, Global Service & End User Management, to join our IT Operations (Run & Maintain) organization, based in Toronto or Sudbury, ON.

This is a permanent position with global scope, accountable for the end‑to‑end strategy, governance, and performance of IT service management and end user services across Vale Base Metals.

This role provides functional leadership across regions and service partners, ensuring services are delivered consistently, cost‑effectively, and in alignment with business needs - while balancing operational stability (“run”) with continuous service improvement (“improve”). You will report to the Senior Manager, IT Infrastructure & End User Services (Global) and lead a team of ITSM and asset management specialists.

About You

You are a seasoned IT service management leader with a strong understanding of enterprise‑scale IT operations and end user services. You excel at building structure, driving accountability, and improving service performance across complex, multi‑region environments.

You are comfortable operating in high‑pressure, customer‑facing environments and are recognized for your ability to work across technology, security, architecture, vendors, and business stakeholders. You bring a disciplined, service‑oriented mindset while continuously looking for opportunities to improve reliability, experience, and cost efficiency.

Key Responsibilities:

In This Role, You Will

Global Service Management & Strategy

Define and execute the global service management and end user services strategy, aligned to business and technology objectives
Establish service operating models, standards, and performance expectations across regions
Balance day‑to‑day service stability with continuous improvement and transformation initiatives

ITSM Process Governance

Govern core ITSM processes including incident, problem, change, request, asset, knowledge, and continuity management
Drive consistent adoption of ITSM practices and tools across the organization
Improve ITSM maturity, automation, and data‑driven decision‑making

End User Services

Ensure high‑quality delivery of workplace technology and end user services, including service desk, devices, mobility, collaboration tools, and device lifecycle management
Champion users experience improvements while maintaining strong security and cost controls

Performance, Risk & Escalation Management

Establish and monitor SLAs, OLAs, KPIs, and service performance metrics
Act as escalation authority for major incidents and systemic service issues impacting productivity or business continuity
Ensure services comply with technology, cybersecurity, and risk management standards

Vendor & Financial Governance

Govern performance of global service providers and strategic partners
Ensure contract compliance, cost transparency, and continuous service improvement
Manage significant operational spend, typically in the $20M–$40M USD range

Cross‑Functional Collaboration

Act as a key integration point between IT operations, architecture, cybersecurity, transformation teams, and the business
Ensure service readiness and operational sustainability for new initiatives and platforms

Experience & Education

11–15 years of experience in IT service management, end user services, or IT operations roles
Proven experience leading global or multi‑region service organizations
Strong background in ITSM frameworks and large‑scale service delivery environments
Demonstrated experience managing vendors, contracts, and service performance at scale
College Diploma in Information Technology or a related field
Equivalent experience considered

Certifications

ITIL Foundation or higher (Preferred)

Skills:

Advanced knowledge of IT service management and end user services
Strong understanding of ITIL and service management best practices
Experience leading teams and influencing stakeholders across regions
Strong communication and stakeholder management skills
Ability to operate effectively in high‑pressure, 24x7 operational environments
Structured, analytical, and service‑oriented mindset
Focus on standardization, automation, and continuous improvement

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities

Why Toronto

Toronto, Canada’s largest city and financial hub, is a center of innovation, commerce, and culture. Known for its diverse economy and vibrant urban environment, Toronto offers unparalleled access to talent, technology, and global connectivity.

Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals’ global operations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions.

Toronto’s dynamic ecosystem enables collaboration with leading technology partners, universities, and research institutions, fostering innovation in mining and metals processing. This location is integral to shaping the future of sustainable mining and advancing our commitment to responsible resource development.

Why Sudbury

Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are needed for the green economy. The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: GRH

Minimum Starting Salary: CAD $120000

Apply by: Friday, May 29, 2026

#ValeBaseMetals

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More about this job

Responsibilities

Accountable for the end-to-end strategy, governance, and performance of IT service management and end user services across Vale Base Metals. The role involves leading a team of specialists to balance operational stability with continuous service improvement and managing significant operational spend.

Requirements

Requires 11-15 years of experience in IT service management or operations with a proven track record of leading global or multi-region organizations. A college diploma in IT or a related field is required, and ITIL certification is preferred.

Skills

IT Service Management
End User Services
ITIL Framework
Vendor Management
Stakeholder Management
ITSM Process Governance
Asset Management
Financial Governance
Cross-Functional Collaboration
Operational Stability
Strategic Planning
Risk Management
Cybersecurity Standards
Automation

Benefits

Variable Annual Incentive Plan
Health Coverage
Dental Coverage
Flex Accounts
Disability Plans
Optional Insurances
Vacation
Personal Leave
Sick Leave
Parental Leave
Employee Family Assistance Program
Virtual Healthcare
Online Training and Career Development

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ITIL
End User Computing
Service Desk
Device Lifecycle Management
SLA
OLA
KPI
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Continuity Management
Asset Management
Vendor Governance
Global IT Operations
Mining Industry
Cybersecurity
IT Infrastructure
Digital Transformation
Operational Excellence

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