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Added 14 mins ago
AH
Health Care Aide
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…(HCA) is a regulated health care professional reporting to the Manager of the Pediatric Trauma & Surgery Unit. The unit has 29 beds (subject to change) and provides care to patients from…
Added 14 mins ago
AH
Administrative Support V
Alberta Health Services
AB · Edmonton, AB
- Full-time
Would you enjoy leading a team in a fast-paced, complex, change-oriented environment that impacts the delivery of front-line healthcare services? Scheduling Shared Services supports…
Added 14 mins ago
AH
Health Care Aide
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…(HCA) is a regulated health care professional reporting to the Manager of the Pediatric Trauma & Surgery Unit. The unit has 29 beds (subject to change) and provides care to patients from…
Added 14 mins ago
AH
CORe Lead - Recovery Alberta
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…years of progressive responsibility in leading organizational change for programs or organizations of significant size and complexity, including management and leadership experience in…
Added 14 mins ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…health care and want to make a difference, this Patient Care Manager position might be right for you. The Glenrose Rehabilitation Hospital (GRH) is the largest freestanding tertiary…
Added 14 mins ago
AH
Health Care Aide
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…(HCA) is a regulated health care professional reporting to the Manager of the Pediatric Trauma & Surgery Unit. The unit has 29 beds (subject to change) and provides care to patients from…
Added 14 mins ago
AH
Administrative Support V
Alberta Health Services
AB · Edmonton, AB
- Full-time
Would you enjoy leading a team in a fast-paced, complex, change-oriented environment that impacts the delivery of front-line healthcare services? Scheduling Shared Services supports…
Added 14 mins ago
B
Live-In Resident Manager
Boardwalk
AB · Edmonton, AB
- Full-time
…same. If you have previous customer service, sales, or property management experience, we’d love to hear from…
Added 14 mins ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Palliative/Oncology care experience (specific to dealing with change management and emotions of grief). Charge training and…
Added 14 mins ago
AH
Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Executive Director of Inpatient Medicine & Ambulatory Care, this dynamic Manager position is responsible for the overall leadership of Patient Care Units 71 and 72 at the…
Added 14 mins ago
U
Senior Data & AI Consultant/Consulting Lead (Montreal, Canada)
Unit8
Montreal, QC
- Full-time
Support process re-engineering: rethinking how core business processes should work once data & AI is embedded, and helping clients manage the change
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Edmonton, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
CH
Relationship Manager, Red Deer – AB
Canada Homestay Network
Red Deer, AB
- Full-time
CHN is currently seeking a Relationship Manager located in Red Deer, AB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A…
Added 1 hour ago
TC
First Mile Transportation Manager - 12 Month Contract
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Demonstrated success leading projects, process improvements, and change management initiatives while managing multiple priorities in a fast-paced environment.
Added 1 hour ago
CO
Senior ICT Project Manager
City of Coquitlam
Coquitlam, BC
- From $131,057 CAD / year
- Full-time
- Hybrid
…Enterprise Resource Planning (ERP) transformation. Reporting to the Manager, Project Management, these roles are responsible for leading complex, enterprise-wideprojects that support the…
Added 1 hour ago
TG
Project Manager
Trapeze Group
ON · Canada - Ontario
- Full-time
Proactively manage changes in project scope. Change Management is a large part of the role.
Added 1 hour ago
EC
Multi-Discipline Project Manager, Defence
Englobe Corp.
Dartmouth, NS
- $44.42 to $106.25 CAD / hour
- Full-time
- On-site
…hydroelectricity, transportation, materials, buildings and climate change markets. Boldness, innovation and collaboration are an integral part of our daily operations . Englobe - Who we are…
Added 1 hour ago
BC
Consultant, ICT Systems Architecture, Epic
Bell Canada
Winnipeg, MB
- $28.85 to $68.68 CAD / hour
- Full-time
- Contract
- On-site
…put it simply, we challenge our people every day to embrace change and innovation. We also recognize that talented, creative people have many options when choosing where to pursue their…
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
J
Senior Program Manager, Enterprise Imaging Implementations
Jobgether
Canada
- Full-time
Proven expertise in program governance, executive stakeholder management, customer relationship management, financial planning and forecasting, resource planning, risk and issue management,…
Added 1 hour ago
S
Project Coordinator- Toronto, ON
SKYGRiD
Toronto, ON
- Full-time
…communication between all stakeholders, and assisting in the overall management of the…
Added 1 hour ago
D
Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
The Digital Product Manager - Intelligent Workflows is a strategic role within the Product organization, reporting to the Head of Section. This role is responsible for supporting product…
Added 1 hour ago
Registered Dietitian
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Program Support Manager, Nutrition Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 1 hour ago
CO
Senior Project Controls Scheduler
City of Calgary
Calgary, AB
- $61.78 CAD / hour
- Full-time
- Hybrid
…data with projections and forecasts to provide the scheduling manager and project teams with the best interpretation of the anticipated timelines to make critical project decisions on a…
Added 2 hours ago
W
(CAN) Customer Service Manager
Walmart
Flin Flon, MB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…

Vale

Supervisor, End User Services

Canada

Minimum Starting Salary: CAD $110,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Minimum Starting Salary: CAD $110,000
Job type: Full-time
Experience: Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Posting language: English
Posted: Oct 7, 2026

Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

The Opportunity

We are currently seeking a Supervisor, End User Services to join our IT Operations & Projects Canada & International team in Sudbury, Ontario.

Reporting to the Manager, IT Infrastructure & End User Services, the Supervisor, End User Services is accountable for the reliable and cost-effective delivery of workplace, end-user, field service, and mission-critical communications services across Vale Base Metals Canada and International operations.

The successful candidate will lead a team of IT professionals and service providers responsible for workplace technology, field support services, and operational communications technologies. This role plays a key part in ensuring operational readiness, service performance, vendor governance, lifecycle management, cybersecurity compliance, and the successful transition of new technologies into sustainable operations.

In this role, you will:

People Leadership & Stakeholder Management

Lead and develop a team of End User Service professionals through coaching, mentoring, performance management, and career development.
Foster strong relationships with operations, technology teams, vendors, and service providers.
Promote a culture of safety, accountability, continuous improvement, and customer service excellence.
Support workforce planning, resource allocation, and capability development.

Network Governance & Architecture

Service Delivery & Operations
Develop and maintain the roadmap and operating model for end-user and workplace technology services.
Monitor end-user service performance and ensure achievement of agreed service levels and operational objectives.
Lead the response to major incidents, service disruptions, and operational issues.
Drive continual improvement initiatives focused on customer experience, service reliability, and operational efficiency.
Maintain accurate assets, lifecycle, configuration, and service ownership information.
Identify risks, operational gaps, and supportability concerns within network solutions.

Risk, Compliance & Governance

Ensure compliance with Vale technology standards, cybersecurity requirements, privacy legislation, and audit controls.
Monitor operational risks and implement mitigation strategies.
Support business continuity and operational readiness for critical communications services, including radio, push-to-talk, and satellite technologies.
Contribute to budget planning, financial stewardship, and cost optimization initiatives.

Vendor & Technology Management

Manage vendor relationships, contracts, service levels, and performance metrics.
Partner with project, engineering, IT, and OT teams to ensure new technologies transition effectively into operations.
Establish support models, documentation standards, lifecycle plans, and operational ownership for deployed technologies.
Drive service quality improvements and accountability across internal and external service partners.

About You

Experience

Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Demonstrated leadership experience managing technical teams and third-party service providers.
Experience in service delivery, operational support, incident management, and vendor management.
Proven ability to manage operational performance, budgets, and service improvement initiatives.
Experience supporting large-scale enterprise technology environments.

Education

College Diploma in Information Technology, Computer Science, Business Technology, or a related discipline.
Bachelor's Degree is considered an asset.

Skills & Competencies

Strong understanding of ITIL service management practices and operational support processes.
Strong leadership, coaching, and team development capabilities.
Excellent stakeholder management, communication, and relationship-building skills.
Strong analytical, problem-solving, and decision-making abilities.
Experience with lifecycle management, operational readiness, service ownership, and continuous improvement.
Ability to lead effectively in both office and industrial operating environments.

Preferred Qualifications

ITIL Foundation or related Service Management certification.
PMP, Agile, or other project management certifications.
Experience in mining, industrial, manufacturing, or operational technology environments.
Experience managing enterprise workplace technologies and mission-critical communication systems.

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities

Why Sudbury

Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are required for modern technologies such as AI and defence. The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other

fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: 15V

Minimum Starting Salary: CAD $110,000

Apply by: Friday, Oct 23, 2026

#ValeBaseMetals

Apply About employer

More about this job

Responsibilities

The Supervisor, End User Services leads a team of IT professionals to deliver reliable workplace, field service, and mission-critical communication technologies. This role manages vendor relationships, service performance, and operational readiness while ensuring compliance with cybersecurity and technology standards.

Requirements

Candidates must have at least 8 years of experience in IT operations, end-user computing, or field service environments, along with demonstrated leadership in managing technical teams. A college diploma in a relevant field is required, with a bachelor's degree considered an asset.

Skills

IT operations
End-user computing
Workplace technology
Field service management
Vendor management
Incident management
Service delivery
ITIL
Leadership
Stakeholder management
Budget planning
Cybersecurity compliance
Lifecycle management
Operational readiness
Problem-solving
Communication

Benefits

Defined Contribution Pension
Health coverage
Dental coverage
Flex accounts
Disability plans
Optional insurances
Vacation leave
Personal leave
Sick leave
Parental leave
Employee Family Assistance Program
Virtual Healthcare
Online training
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End User Services
Workplace Technology
Field Service
ITIL
Vendor Management
Cybersecurity
Lifecycle Management
Incident Management
Operational Readiness
Mining
Nickel
Copper
Cobalt
Platinum Group Metals
Infrastructure
Service Level Agreements
Budgeting
Communication Technologies
Radio
Push-to-talk
Satellite
Compliance
Audit Controls
Business Continuity
Project Management
Agile
PMP
Industrial Technology
Operational Technology

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