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Added 12 mins ago
C
CEO/General Manager
Co-op
Estevan, SK
- Full-time
Drive continuous improvement to enhance the member and customer experience while supporting long-term success.
Added 24 mins ago
NS
Junior Account Manager- Retail
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work closely with Account Management, Brand Management, Inventory, Purchasing, Operations, Marketing, Finance and Customer Service.
Added 24 mins ago
EE
Manufacturing Engineering Manager
Express Employment Professionals - Kitchener / Waterloo
Kitchener, ON
- Full-time
…proven supervisory skills. You will oversee daily production operations, lead a team, and drive continuous improvement initiatives to enhance productivity, quality, and operational…
Added 24 mins ago
NS
Senior Account Manager-Loyalty & Incentives
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work closely with NLI's brand, purchasing, inventory, operations, marketing, finance and customer service teams.
Added 24 mins ago
I
Customer Experience Leader
Indigo
Milton, ON
- $18.95 to $23.25 CAD / hour
- Full-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 42 mins ago
MP
Territory Manager
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- Full-time
Reporting to the Director, Retail Store Operations, the Territory Manager is responsible for leading and managing a territory of company-controlled convenience stores, gasoline facilities,…
Added 54 mins ago
L
5760 - Assistant Store Manager FT
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- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 54 mins ago
FC
CEO/General Manager
Federated Co-operatives Limited
SK · Saskatchewan, Canada
- Full-time
Drive continuous improvement to enhance the member and customer experience while supporting long-term success.
Added 54 mins ago
PP
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- Full-time
Build foundational knowledge of customer mechanical systems, decision processes, and project cycles.
Added 55 mins ago
Corporate Store Supervisor II
Bulk Barn
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Added 55 mins ago
Corporate Store Key Holder - Temporary
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North Bay, ON
…retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our…
Added 55 mins ago
Corporate Store Key Holder
Bulk Barn
Mississauga, ON
…retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our…
Added 55 mins ago
Corporate Store Supervisor II
Bulk Barn
Brampton, ON
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 1 hour ago
M'
Digital Sales Lead
Metals 'R' Us
Dartmouth, NS
- Full-time
…we cut it and ship it anywhere in Canada. It's been a real success, and orders now come in from across the…
Added 1 hour ago
MI
Senior Buyer
Magna International
Toronto, ON
- Full-time
…services. Additionally, the Buyer may need to support our MRO operations, and cost savings initiatives in…
Added 1 hour ago
ML
Sales Associate (Building Materials)
Muskoka Lumber and Building Supplies Centre
Port Carling, ON
- $22 to $25 CAD / hour
- Full-time
…Materials) to join our team in Port Carling. Reporting to the Store Manager or designate, this role manages the sales cycle from initial inquiry to delivery. The role provides professional…
Added 1 hour ago
RP
Maintenance Supervisor-1071 King
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Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
As a Maintenance Supervisor, you'll be at the heart of what makes our communities thrive. Reporting to the Operations Manager, you'll lead a team in ensuring the smooth day-to-day…
Added 1 hour ago
RP
Assistant Property Manager-1071 King West
Rhapsody Property Management Services
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
In this key leadership position, you’ll play a vital role in the daily operations of the property - driving leasing success, enhancing resident satisfaction, overseeing financial…
Added 1 hour ago
RP
Property Manager-1071 King West
Rhapsody Property Management Services
Toronto, ON
- $90,000 to $95,000 CAD / year
- Full-time
As Property Manager, you will lead high-performing team committed to delivering a best-in-class resident experience. With a focus on financial performance, budgeting, and operational…
Added 1 hour ago
A
ITS Support Eng I (OMC), OMC
Amazon
Vancouver, BC
- Full-time
…in a fast-paced, collaborative environment is essential for…
Added 2 hours ago
LC
Bakery InStore Department Manager Full Time Day
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Bracebridge, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 hours ago
SL
AV Technician
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Toronto, ON · Sun Life Toronto Atria
- Full-time
…specific virtual event support. The Technician reports to the Manager, Audio Visual Experiences The Technician works closely with members of the technician team, as well as the Producing,…
Added 2 hours ago
SS
Production Manager
Summit Search Group
Winnipeg, MB
- Full-time
Summit Search Group has been retained by Naleway Foods on the recruitment of their next Production Manager / Training and Compliance Practitioner. Naleway Foods is a Winnipeg-based frozen…
Added 2 hours ago
AT
Sales Account Manager - Courier
Armour Transportation Systems
Moncton, NB
- Full-time
Position Overview:We are seeking a passionate and results-driven Sales Account Manager to join our team. This role is instrumental in driving our growth vision in Canada by delivering…
Added 2 hours ago
V
Project Engineer
VINCI
Vancouver, BC
- Full-time
Escalate complex or risky situations to the operations manager

Vale

Supervisor, End User Services

Canada

Minimum Starting Salary: CAD $110,000 · Full-time

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Job details

Pay: Minimum Starting Salary: CAD $110,000
Job type: Full-time
Experience: Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Posting language: English
Posted: Oct 7, 2026

Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

The Opportunity

We are currently seeking a Supervisor, End User Services to join our IT Operations & Projects Canada & International team in Sudbury, Ontario.

Reporting to the Manager, IT Infrastructure & End User Services, the Supervisor, End User Services is accountable for the reliable and cost-effective delivery of workplace, end-user, field service, and mission-critical communications services across Vale Base Metals Canada and International operations.

The successful candidate will lead a team of IT professionals and service providers responsible for workplace technology, field support services, and operational communications technologies. This role plays a key part in ensuring operational readiness, service performance, vendor governance, lifecycle management, cybersecurity compliance, and the successful transition of new technologies into sustainable operations.

In this role, you will:

People Leadership & Stakeholder Management

Lead and develop a team of End User Service professionals through coaching, mentoring, performance management, and career development.
Foster strong relationships with operations, technology teams, vendors, and service providers.
Promote a culture of safety, accountability, continuous improvement, and customer service excellence.
Support workforce planning, resource allocation, and capability development.

Network Governance & Architecture

Service Delivery & Operations
Develop and maintain the roadmap and operating model for end-user and workplace technology services.
Monitor end-user service performance and ensure achievement of agreed service levels and operational objectives.
Lead the response to major incidents, service disruptions, and operational issues.
Drive continual improvement initiatives focused on customer experience, service reliability, and operational efficiency.
Maintain accurate assets, lifecycle, configuration, and service ownership information.
Identify risks, operational gaps, and supportability concerns within network solutions.

Risk, Compliance & Governance

Ensure compliance with Vale technology standards, cybersecurity requirements, privacy legislation, and audit controls.
Monitor operational risks and implement mitigation strategies.
Support business continuity and operational readiness for critical communications services, including radio, push-to-talk, and satellite technologies.
Contribute to budget planning, financial stewardship, and cost optimization initiatives.

Vendor & Technology Management

Manage vendor relationships, contracts, service levels, and performance metrics.
Partner with project, engineering, IT, and OT teams to ensure new technologies transition effectively into operations.
Establish support models, documentation standards, lifecycle plans, and operational ownership for deployed technologies.
Drive service quality improvements and accountability across internal and external service partners.

About You

Experience

Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Demonstrated leadership experience managing technical teams and third-party service providers.
Experience in service delivery, operational support, incident management, and vendor management.
Proven ability to manage operational performance, budgets, and service improvement initiatives.
Experience supporting large-scale enterprise technology environments.

Education

College Diploma in Information Technology, Computer Science, Business Technology, or a related discipline.
Bachelor's Degree is considered an asset.

Skills & Competencies

Strong understanding of ITIL service management practices and operational support processes.
Strong leadership, coaching, and team development capabilities.
Excellent stakeholder management, communication, and relationship-building skills.
Strong analytical, problem-solving, and decision-making abilities.
Experience with lifecycle management, operational readiness, service ownership, and continuous improvement.
Ability to lead effectively in both office and industrial operating environments.

Preferred Qualifications

ITIL Foundation or related Service Management certification.
PMP, Agile, or other project management certifications.
Experience in mining, industrial, manufacturing, or operational technology environments.
Experience managing enterprise workplace technologies and mission-critical communication systems.

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities

Why Sudbury

Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are required for modern technologies such as AI and defence. The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other

fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: 15V

Minimum Starting Salary: CAD $110,000

Apply by: Friday, Oct 23, 2026

#ValeBaseMetals

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More about this job

Responsibilities

The Supervisor, End User Services leads a team of IT professionals to deliver reliable workplace, field service, and mission-critical communication technologies. This role manages vendor relationships, service performance, and operational readiness while ensuring compliance with cybersecurity and technology standards.

Requirements

Candidates must have at least 8 years of experience in IT operations, end-user computing, or field service environments, along with demonstrated leadership in managing technical teams. A college diploma in a relevant field is required, with a bachelor's degree considered an asset.

Skills

IT operations
End-user computing
Workplace technology
Field service management
Vendor management
Incident management
Service delivery
ITIL
Leadership
Stakeholder management
Budget planning
Cybersecurity compliance
Lifecycle management
Operational readiness
Problem-solving
Communication

Benefits

Defined Contribution Pension
Health coverage
Dental coverage
Flex accounts
Disability plans
Optional insurances
Vacation leave
Personal leave
Sick leave
Parental leave
Employee Family Assistance Program
Virtual Healthcare
Online training
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End User Services
Workplace Technology
Field Service
ITIL
Vendor Management
Cybersecurity
Lifecycle Management
Incident Management
Operational Readiness
Mining
Nickel
Copper
Cobalt
Platinum Group Metals
Infrastructure
Service Level Agreements
Budgeting
Communication Technologies
Radio
Push-to-talk
Satellite
Compliance
Audit Controls
Business Continuity
Project Management
Agile
PMP
Industrial Technology
Operational Technology

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