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Added 45 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution…
Added 3 hours ago
GD
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 3 hours ago
AC
Conseiller Principal En Audit TI
Aston Carter
Montreal, QC
- $35 to $75 CAD / hour
- Contract
Our client, a leading consulting firm, is seeking professionals with experience in IT Audit, ITGC, SOX, and Technology Risk to support engagements within the financial services industry. We…
Added 4 hours ago
K
Resource Management Specialist
KPMG
ON · Toronto, Ontario
- Full-time
Your work matters. As part of our Audit & Assurance practice, you’ll deliver high‑quality work that supports trust, transparency, and confidence across both public and private…
Added 4 hours ago
PC
Capital Markets and Accounting Advisory Services, Manager
Pwc Canada
Vancouver, BC
- Full-time
As a CMAAS Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn't limited to:
Added 5 hours ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
…work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring…
Added 6 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution…
Added 6 hours ago
T
Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
…Treasury and Balance Sheet Management, Finance Shared Services, Technology, Accounting, Front Office, Audit…
Added 6 hours ago
AW
Reconciliations Administrator, Temporary
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Temporary
- Remote
Assist with any internal or external audit inquiries in relation to reconciliations
Added 6 hours ago
AW
Reconciliations Administrator, Temporary
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Temporary
- Remote
Assist with any internal or external audit inquiries in relation to reconciliations
Added 6 hours ago
Cyber Security Operations and Identity Manager
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary office is actively hiring a Cyber Security Operations and Identity Manager to join the team. Reporting to the Cyber Security and Governance Director…
Added 6 hours ago
Manager, Finance
Bell
Toronto, ON
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 7 hours ago
Site Procurement Manager
Amazon
Brampton, ON
As a Site Procurement Manager for the Amazon Fulfillment Center team, you will serve as the bridge between centralized Procurement and the building leadership. You will own the site’s…
Added 7 hours ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Missions System International
Ottawa, ON
- Full-time
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Added 7 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst II is responsible for performing loan administration, payment processing, reconciliation,…
Added 7 hours ago
A
Reconciliations Administrator, Temporary
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Temporary
Assist with any internal or external audit inquiries in relation to reconciliations
Added 7 hours ago
P
Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
As a CMAAS Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn't limited to:
Added 7 hours ago
P
Cybersecurity - Cybersecurity Generalist - Manager 2 - CS - G
PwC
Montreal, QC · Quebec, QC
- Full-time
…articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the…
Added 7 hours ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Added 7 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
…enterprise applications and services. This role operates within the Technology Operations team with primary accountability for Incident Management, Change Management, Problem Management,…
Added 7 hours ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 7 hours ago
FC
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
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London, ON
- Full-time
…Records, provides support and leadership relating to the Student Information System and systems supported processes within the Office of the Registrar. Develops and implements innovative…
Added 7 hours ago
CI
Proposal Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Acts as back-up to the Director Proposals / Senior Proposal Manager in assigning proposal development responsibilities
Added 7 hours ago
IC
Consultant- SAP CSV & Data Migration, Life Sciences- Business Consulting
Infosys Consulting
Toronto, ON
- Full-time
…governance, data migration controls, compliance oversight, and audit…
Added 7 hours ago
CL
Information Technology Risk Manager
Cloudious LLC
Toronto, ON
- Contract
Bachelor’s degree in computer science, Information Technology, Risk Management, Engineering, or related discipline.

Vale

Supervisor, End User Services

Canada

Minimum Starting Salary: CAD $110,000 · Full-time

Apply About employer

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Job details

Pay: Minimum Starting Salary: CAD $110,000
Job type: Full-time
Experience: Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Posting language: English
Posted: Oct 7, 2026

Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

The Opportunity

We are currently seeking a Supervisor, End User Services to join our IT Operations & Projects Canada & International team in Sudbury, Ontario.

Reporting to the Manager, IT Infrastructure & End User Services, the Supervisor, End User Services is accountable for the reliable and cost-effective delivery of workplace, end-user, field service, and mission-critical communications services across Vale Base Metals Canada and International operations.

The successful candidate will lead a team of IT professionals and service providers responsible for workplace technology, field support services, and operational communications technologies. This role plays a key part in ensuring operational readiness, service performance, vendor governance, lifecycle management, cybersecurity compliance, and the successful transition of new technologies into sustainable operations.

In this role, you will:

People Leadership & Stakeholder Management

Lead and develop a team of End User Service professionals through coaching, mentoring, performance management, and career development.
Foster strong relationships with operations, technology teams, vendors, and service providers.
Promote a culture of safety, accountability, continuous improvement, and customer service excellence.
Support workforce planning, resource allocation, and capability development.

Network Governance & Architecture

Service Delivery & Operations
Develop and maintain the roadmap and operating model for end-user and workplace technology services.
Monitor end-user service performance and ensure achievement of agreed service levels and operational objectives.
Lead the response to major incidents, service disruptions, and operational issues.
Drive continual improvement initiatives focused on customer experience, service reliability, and operational efficiency.
Maintain accurate assets, lifecycle, configuration, and service ownership information.
Identify risks, operational gaps, and supportability concerns within network solutions.

Risk, Compliance & Governance

Ensure compliance with Vale technology standards, cybersecurity requirements, privacy legislation, and audit controls.
Monitor operational risks and implement mitigation strategies.
Support business continuity and operational readiness for critical communications services, including radio, push-to-talk, and satellite technologies.
Contribute to budget planning, financial stewardship, and cost optimization initiatives.

Vendor & Technology Management

Manage vendor relationships, contracts, service levels, and performance metrics.
Partner with project, engineering, IT, and OT teams to ensure new technologies transition effectively into operations.
Establish support models, documentation standards, lifecycle plans, and operational ownership for deployed technologies.
Drive service quality improvements and accountability across internal and external service partners.

About You

Experience

Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Demonstrated leadership experience managing technical teams and third-party service providers.
Experience in service delivery, operational support, incident management, and vendor management.
Proven ability to manage operational performance, budgets, and service improvement initiatives.
Experience supporting large-scale enterprise technology environments.

Education

College Diploma in Information Technology, Computer Science, Business Technology, or a related discipline.
Bachelor's Degree is considered an asset.

Skills & Competencies

Strong understanding of ITIL service management practices and operational support processes.
Strong leadership, coaching, and team development capabilities.
Excellent stakeholder management, communication, and relationship-building skills.
Strong analytical, problem-solving, and decision-making abilities.
Experience with lifecycle management, operational readiness, service ownership, and continuous improvement.
Ability to lead effectively in both office and industrial operating environments.

Preferred Qualifications

ITIL Foundation or related Service Management certification.
PMP, Agile, or other project management certifications.
Experience in mining, industrial, manufacturing, or operational technology environments.
Experience managing enterprise workplace technologies and mission-critical communication systems.

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities

Why Sudbury

Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are required for modern technologies such as AI and defence. The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other

fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: 15V

Minimum Starting Salary: CAD $110,000

Apply by: Friday, Oct 23, 2026

#ValeBaseMetals

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More about this job

Responsibilities

The Supervisor, End User Services leads a team of IT professionals to deliver reliable workplace, field service, and mission-critical communication technologies. This role manages vendor relationships, service performance, and operational readiness while ensuring compliance with cybersecurity and technology standards.

Requirements

Candidates must have at least 8 years of experience in IT operations, end-user computing, or field service environments, along with demonstrated leadership in managing technical teams. A college diploma in a relevant field is required, with a bachelor's degree considered an asset.

Skills

IT operations
End-user computing
Workplace technology
Field service management
Vendor management
Incident management
Service delivery
ITIL
Leadership
Stakeholder management
Budget planning
Cybersecurity compliance
Lifecycle management
Operational readiness
Problem-solving
Communication

Benefits

Defined Contribution Pension
Health coverage
Dental coverage
Flex accounts
Disability plans
Optional insurances
Vacation leave
Personal leave
Sick leave
Parental leave
Employee Family Assistance Program
Virtual Healthcare
Online training
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End User Services
Workplace Technology
Field Service
ITIL
Vendor Management
Cybersecurity
Lifecycle Management
Incident Management
Operational Readiness
Mining
Nickel
Copper
Cobalt
Platinum Group Metals
Infrastructure
Service Level Agreements
Budgeting
Communication Technologies
Radio
Push-to-talk
Satellite
Compliance
Audit Controls
Business Continuity
Project Management
Agile
PMP
Industrial Technology
Operational Technology

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