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Added 1 min ago
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Electrical Solar Maintenance Apprentice
Panasonic
Mississauga, ON
- Full-time
We are seeking a motivated and enthusiastic Apprentice Electrician to join our Solar PV Operations and Maintenance (O&M) team. In this role, you will assist in the maintenance and repair of…
Added 1 min ago
RB
Lead Software Developer
Royal Bank of Canada
Toronto, ON
- Full-time
As a Lead Software Developer for Trading, your primary role will be software development, where you will develop new and transform existing applications and APIs to fulfill the needs of RBC…
Added 1 min ago
LC
Joe Fresh Department Manager
Loblaw Companies Limited
Medicine Hat, AB
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 1 min ago
LC
Grocery Assistant Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Fernie, BC
- Full-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 1 min ago
WHS Specialist
Amazon
Richmond, BC
…workplace safety, making a lasting impact on our people and operations. As your building's designated safety champion, you'll have the unique opportunity to build relationships, influence…
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Operations Manager
QuadReal Property Group
Mississauga, ON
- Full-time
Lead, coach and mentor Building Operators and Operations Coordinators, fostering accountability, continuous learning and strong performance.
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JC
Warehouse Lead
JYSK Canada
Kingston, ON
- $19 to $22 CAD / hour
- Full-time
As a Warehouse Lead you will assist the store management team with the day to day operations of the store. You will ensure the organization and cleanliness of the warehouse. You will also…
Added 1 min ago
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Food & Beverage Manager - Social & Listening Room
AccorHotel
Banff, AB
- Full-time
Assist with daily operations across the main bar, lounge, and Listening Room.
Added 11 mins ago
UO
Heavy Equipment Technician, Grounds and Roads, Facilities Management
University of Calgary
Calgary, AB
- Full-time
This position reports to the Supervisor and Lead Hands. Work is performed under direct supervision. Hours of work are 37.5 hours per week, 5 days per week. Overtime is not normally…
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Production Supervisor - Night Shift
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Mirabel, QC
- Full-time
Lead and participate in daily production follow-up team meetings (QRQC, …)
Added 11 mins ago
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Warehouse Lead
JYSK Canada
Kingston, ON
- $19 to $22 CAD / hour
- Full-time
As a Warehouse Lead you will assist the store management team with the day to day operations of the store. You will ensure the organization and cleanliness of the warehouse. You will also…
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Analyst, Corporate Finance and M&A-EN
CAE
Montreal, QC
- Full-time
Behind every success is a team of dedicated experts driving us forward. From HR professionals who shape our culture, to IT innovators driving technological advancements, Finance leaders…
Added 11 mins ago
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Experienced Analyst, Corporate Finance and M&A-EN
CAE
Montreal, QC
- Full-time
Behind every success is a team of dedicated experts driving us forward. From HR professionals who shape our culture, to IT innovators driving technological advancements, Finance leaders…
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Senior Site Reliability Engineer (SRE) – CDN & Web Performance
N2P Systems
Toronto, ON
- Full-time
Lead incident response, troubleshooting, stakeholder communication, root-cause analysis, and post-incident reviews.
Added 11 mins ago
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Supervisor, Administrative
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Vancouver, BC
- Full-time
The Supervisor, Administrative provides direction, supervision and training to a team of Property Administrators as well as operational support so that the Property Management division…
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Regional Director, Strata Operations
FirstService Residential Canada
Vancouver, BC
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Added 11 mins ago
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Specialist II, Processing Operations
ATB Financial
Calgary, AB
- Full-time
As ATB’s next Specialist II, Processing Operations, you will play a key role in both strategic initiatives and daily operations related to Trading, Credit, and Internal Transfers within the…
Added 15 mins ago
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Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and…
Added 15 mins ago
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Executive Recruiter
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- Full-time
We have an opportunity for an Executive Recruiter to join our Talent Acquisition team based hybrid in our Burnaby, BC office, reporting to the Vice President, Talent Acquisition. In this…
Added 15 mins ago
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Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
The Manager, IT Operations is responsible for leading a team of Database Administrators and Engineers supporting mission-critical Oracle and PostgreSQL database platforms across…
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Oracle / PostgreSQL Database Administrator
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Mississauga, ON · Toronto, ON
- Full-time
…applications and services. This role operates within the Technology Operations team with primary accountability for Incident Management, Change Management, Problem Management, Database…
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System Administrator (Microsoft F&O)
CORA Group
Markham, ON · Canada - Markham - Ontario
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Lead the onboarding of new acquisition finance systems and processes onto F&O, liaising with the M&A team, finance leadership, and company owners to ensure smooth transitions.
Added 15 mins ago
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System Administrator (Microsoft F&O)
Jonas Software
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Lead the onboarding of new acquisition finance systems and processes onto F&O, liaising with the M&A team, finance leadership, and company owners to ensure smooth transitions.
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Time Labour Management, Lead Implementation Specialist
ADP
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- Full-time
ADP is hiring a Time Labour Management, Lead Implementation Specialist
Added 15 mins ago
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Senior Supervisor, Electrical & Instrumentation
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Lloydminster, SK
- Full-time
As a Maintenance Supervisor, you will lead the safe and reliable execution of maintenance activities across our Upgrader processing facilities. You will provide day-to-day leadership to…

Vale

Supervisor, End User Services

Canada

Minimum Starting Salary: CAD $110,000 · Full-time

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Job details

Pay: Minimum Starting Salary: CAD $110,000
Job type: Full-time
Experience: Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Posting language: English
Posted: Oct 7, 2026

Original job description

Ready to build a rewarding career in an industry that is growing?

Who We Are

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.

Our mission is to improve lives and shape a better future together.

From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.

Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

The Opportunity

We are currently seeking a Supervisor, End User Services to join our IT Operations & Projects Canada & International team in Sudbury, Ontario.

Reporting to the Manager, IT Infrastructure & End User Services, the Supervisor, End User Services is accountable for the reliable and cost-effective delivery of workplace, end-user, field service, and mission-critical communications services across Vale Base Metals Canada and International operations.

The successful candidate will lead a team of IT professionals and service providers responsible for workplace technology, field support services, and operational communications technologies. This role plays a key part in ensuring operational readiness, service performance, vendor governance, lifecycle management, cybersecurity compliance, and the successful transition of new technologies into sustainable operations.

In this role, you will:

People Leadership & Stakeholder Management

Lead and develop a team of End User Service professionals through coaching, mentoring, performance management, and career development.
Foster strong relationships with operations, technology teams, vendors, and service providers.
Promote a culture of safety, accountability, continuous improvement, and customer service excellence.
Support workforce planning, resource allocation, and capability development.

Network Governance & Architecture

Service Delivery & Operations
Develop and maintain the roadmap and operating model for end-user and workplace technology services.
Monitor end-user service performance and ensure achievement of agreed service levels and operational objectives.
Lead the response to major incidents, service disruptions, and operational issues.
Drive continual improvement initiatives focused on customer experience, service reliability, and operational efficiency.
Maintain accurate assets, lifecycle, configuration, and service ownership information.
Identify risks, operational gaps, and supportability concerns within network solutions.

Risk, Compliance & Governance

Ensure compliance with Vale technology standards, cybersecurity requirements, privacy legislation, and audit controls.
Monitor operational risks and implement mitigation strategies.
Support business continuity and operational readiness for critical communications services, including radio, push-to-talk, and satellite technologies.
Contribute to budget planning, financial stewardship, and cost optimization initiatives.

Vendor & Technology Management

Manage vendor relationships, contracts, service levels, and performance metrics.
Partner with project, engineering, IT, and OT teams to ensure new technologies transition effectively into operations.
Establish support models, documentation standards, lifecycle plans, and operational ownership for deployed technologies.
Drive service quality improvements and accountability across internal and external service partners.

About You

Experience

Minimum 8 years of experience in IT operations, end-user computing, workplace technology, or field service environments.
Demonstrated leadership experience managing technical teams and third-party service providers.
Experience in service delivery, operational support, incident management, and vendor management.
Proven ability to manage operational performance, budgets, and service improvement initiatives.
Experience supporting large-scale enterprise technology environments.

Education

College Diploma in Information Technology, Computer Science, Business Technology, or a related discipline.
Bachelor's Degree is considered an asset.

Skills & Competencies

Strong understanding of ITIL service management practices and operational support processes.
Strong leadership, coaching, and team development capabilities.
Excellent stakeholder management, communication, and relationship-building skills.
Strong analytical, problem-solving, and decision-making abilities.
Experience with lifecycle management, operational readiness, service ownership, and continuous improvement.
Ability to lead effectively in both office and industrial operating environments.

Preferred Qualifications

ITIL Foundation or related Service Management certification.
PMP, Agile, or other project management certifications.
Experience in mining, industrial, manufacturing, or operational technology environments.
Experience managing enterprise workplace technologies and mission-critical communication systems.

What We Offer You

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities

Why Sudbury

Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are required for modern technologies such as AI and defence. The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other

fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: 15V

Minimum Starting Salary: CAD $110,000

Apply by: Friday, Oct 23, 2026

#ValeBaseMetals

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More about this job

Responsibilities

The Supervisor, End User Services leads a team of IT professionals to deliver reliable workplace, field service, and mission-critical communication technologies. This role manages vendor relationships, service performance, and operational readiness while ensuring compliance with cybersecurity and technology standards.

Requirements

Candidates must have at least 8 years of experience in IT operations, end-user computing, or field service environments, along with demonstrated leadership in managing technical teams. A college diploma in a relevant field is required, with a bachelor's degree considered an asset.

Skills

IT operations
End-user computing
Workplace technology
Field service management
Vendor management
Incident management
Service delivery
ITIL
Leadership
Stakeholder management
Budget planning
Cybersecurity compliance
Lifecycle management
Operational readiness
Problem-solving
Communication

Benefits

Defined Contribution Pension
Health coverage
Dental coverage
Flex accounts
Disability plans
Optional insurances
Vacation leave
Personal leave
Sick leave
Parental leave
Employee Family Assistance Program
Virtual Healthcare
Online training
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End User Services
Workplace Technology
Field Service
ITIL
Vendor Management
Cybersecurity
Lifecycle Management
Incident Management
Operational Readiness
Mining
Nickel
Copper
Cobalt
Platinum Group Metals
Infrastructure
Service Level Agreements
Budgeting
Communication Technologies
Radio
Push-to-talk
Satellite
Compliance
Audit Controls
Business Continuity
Project Management
Agile
PMP
Industrial Technology
Operational Technology

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