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AC
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ValGenesis

Senior Project Lead

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: May 11, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

As a Senior Project Lead at ValGenesis, you’ll help life sciences customers turn complex business needs into practical digital solutions that improve how they work. You’ll combine strategic customer partnership with hands-on delivery, guiding customers from requirements and solution design through implementation, adoption, and continued improvement.

Reporting to the VP, Delivery and Digital Transformation, you’ll work closely with strategic customers to understand their challenges, guide decisions, and help them get more value from the ValGenesis platform. Your influence will extend beyond individual projects: you’ll bring customer insights into product development, strengthen delivery practices, and coach business analysts and process leads.

This role offers the opportunity to stay close to technology while taking on a broader leadership role in customer outcomes and team development. If you enjoy solving complex problems, building trusted relationships, and seeing your recommendations put into practice, you’ll have meaningful scope to make an impact.

What You'll Do
Strategic & Hands-On Business Parter

Operate both a strategic advisor and hands-on business partner, collaborating closely with internal stakeholders and external customers to understand and support customer needs while project managing responsibilities as needed
Build and maintain strong post-implementation customer relationships, proactively engaging clients with additional product capabilities that address pain points and drive added value
Communicate effectively across functions, aligning stakeholders to deliver improved and consistent customer outcomes
Serve as the Voice of the Customer, partnering with engineering and product teams to influence feature development and ensure solutions align with client needs

Project technical coordination and management

Collaborate with Project Manager (PM) in planning, execution, and tracking of client engagements, predominantly strategic customer’s projects, new implementations, adoption services, health checks and, more broadly, digital transformation initiatives
Understand customer’s key pain-points and collaborate on defining operational objectives for client’s projects, using a consultative approach to recommend optimal solutions’ functionalities
Identify and report product enhancements to the ValGenesis Product Management team, based on project experience, customer feedback and own ideas for improvement
Minimize requests for product enhancements/ new feature development, by clearly understanding the desired outcome and guiding the customer on available options with current solution’s functionalities
Perform the post implementation review, identify the improvement areas in the implementation and establish best practices, guidance documents for internal and external usage
Proactively identify technical risks in the projects and provide mitigation options, escalate it to project and functional leadership and work with the internal stakeholders to ensure mitigation actions are addressed
Participate in SoW discussions and provide effort estimates for non-standard services

Requirements Analysis & Configuration Design:

Analyze client business processes, document their needs and system requirements
Collaborate with clients to ensure clear and achievable requirements
Design and develop effective configurations aligned with each client's specific needs
Document configurations and conduct confirmation walkthroughs (Conference Room Pilots) with clients

Knowledge Transfer & Issue Resolution:

Deliver training sessions, workshops, and demonstrations to ensure comprehensive knowledge transfer to the BA’s and internal teams
Accountable to close all the customer requests and keep the customer informed on the progress
Address customer email inquiries concerning software functionality and use
Coordinate with the support team to address post-implementation issues and ensure smooth transitions to ongoing customer support

Communication & Collaboration:

Build strong working relationships with client SMEs and project team members
Actively participate in weekly project status meetings, workshops, and demonstrations
Work with the product team to communicate customer feedback, ensuring that product enhancements align with customer needs
Analyze the post deployment discrepancies and take corrective actions in the implementation process
Collaborate with customers and provide the right level of support to improve the system adoption and global rollouts
Collaborate to identify potential areas for expansion of services and/or product use within existing customers

Administration, Compliance, and Quality:

Maintain accurate timesheets for projects
Complete all mandatory training programs related to quality systems and ValGenesis products

Lead the team:

Lead, mentor, and guide the delivery team business analysts and process leads in achieving project objectives
Establish a collaborative and high-performing team culture, ensuring all members are aligned with company goals and objectives
Oversee the development of business analysts’ team skills and professional growth through training and coaching
Proactively drive continuous improvement in delivery process and bring it to closure within the defined timelines by leveraging team skills and availability

What You’ll Bring

Master’s degree in engineering, IT, Management, or similar
6+ years of experience in software implementation and/or pharma related consulting services in the areas of CMC, CQV, CSV/CSA, Process Validation and/or Cleaning Validation and/or life sciences industry experience in the herein mentioned areas
Adaptability in fast-moving, non-planned project situations
Champion continuous improvement and learning
Strong technical leadership skills, with customers and internally
Ability to negotiate trade-offs between quality, scope and schedule
Ability to build trust with customers and internal stakeholders
High degree of technical autonomy and exceptional junior team member’s coaching skills

We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You’ll Join
Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.

We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.

We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.

We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.

How We Work
Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Toronto office. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead strategic customer engagements from requirements and solution design through implementation, adoption, and ongoing improvement, while coordinating project delivery and resolving customer issues. Represent customer needs to product and engineering teams, manage delivery risks and quality improvements, and mentor business analysts and process leads.

Requirements

A master’s degree in engineering, IT, management, or a similar field and at least six years of experience in software implementation, relevant pharmaceutical consulting, or life sciences work are required. Candidates should bring strong technical leadership, adaptability, customer relationship and negotiation skills, and the ability to coach junior team members.

Skills

Project Management
Life Sciences Consulting
Software Implementation
Requirements Analysis
Solution Design
System Configuration
Digital Transformation
Technical Risk Management
Stakeholder Communication
Product Feedback
Knowledge Transfer
Issue Resolution
Team Leadership
Coaching and Mentoring
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

ValGenesis VLMS
Life Sciences
GxP
Digital Transformation
Software Implementation
Project Management
Requirements Analysis
Solution Design
System Configuration
Conference Room Pilots
CMC
CQV
CSV/CSA
Process Validation
Cleaning Validation
Customer Adoption
Product Management
Technical Risk Management
Post-Implementation Review
Quality Systems
Stakeholder Management
Business Analysis
Team Coaching
Continuous Improvement
Global Rollouts

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Jobs in Canada