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Added 1 day ago
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Full-time
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Added 17 days ago
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Reporting to the Manager, Process & Automation Engineering, the Engineer in Training (EIT), Control Systems is a safety-responsible role supporting the reliability and operational readiness…
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Field Service Engineer - Automation
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Diplôme d’associé dans une discipline scientifique ou deux ans de formation en électronique ou instrumentation. À défaut, trois à quatre ans de formation technique en électronique,…
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Valmet

Field Service Engineer - Automation

Toronto, ON, Canada
Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English · French
Posted: Sep 15, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Are you a professional looking to expand your career with an industry front runner in the Montreal, Qc or Sherbrooke, Qc region?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

As a Field Service Specialist, you will be responsible for managing demand, contract and after sales project service for our customer

In this role, you will perform the following task:

Preventive and Predictive Maintenance of Automation equipment on hardware at the customers' locations, particularly on QCS (Scanner), Profilers and Controls systems.
Ability to work on a team and assist other service personnel as needed to resolve difficult service related issues.
Ability to demonstrate and document Value to the customer based on the services you provide
Field commissioning on Automation equipment. Service and Performance documentation for capital equipment, including new and add on system installations. Implement new and add on systems (hardware and software) when required.
Assist customers in problem solving at their worksites and by phone. Clearly understand the customers pulp and paper process and how the automation equipment interacts with the process.
Provide sales support for service when needed. Actively sell & promote spare parts, upgrade of components at the customer’s worksite.
Ensure that your service manager, product managers in North America are informed of problems with products.
Within two weeks of each mill visit, prepare a written trip report, expense report, time sheet. Clearly document the value you have provided on the trip report
Routinely contact customers to schedule your visits to the customer worksite; determine status of installed equipment and take action to assist in the repair of any failed equipment in the field. Ensure that sales personnel and your Service Manager is aware of your schedule.
Visit customer on a routine basis to improve and maintain customer relationships.
Capable of providing after hours emergency service when needed.
Performs other duties typical to this position as assigned.

Expectations:

Education: Associate's degree in science discipline or two years electronics, instrumentation discipline. Alternatively, three to four years technical school training in electronics, electromechanical or instrumentation.
Experience: minimum of Five years of experience with QCS /profilers and controls environment. Experience in the pulp and paper industry a plus.
Travel: 80%. Travel is typically within a Quebec region but can be Provincial or international.
Overtime Eligibility: Eligible for overtime for hours in excess of 40 each week
Other: Maintain a valid driver’s license. Collaborates well but also must work well independently, making decisions often under stressful conditions. Must have the ability to form professional relationships with customers. Written and verbal communication skills is critical and a position requirement. Self-managed and able to set your own daily and weekly priorities with the customers.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team! https://www.valmet.com/careersna

Read the full bilingual original

Êtes-vous un professionnel souhaitant faire évoluer votre carrière au sein d’un leader de l’industrie dans la région de Montréal (Qc) ou de Sherbrooke (Qc) ?

Choisir votre prochain employeur n’est pas une décision à prendre à la légère. Mais si vous souhaitez travailler à l’avant‑garde du développement et contribuer à façonner le domaine au fur et à mesure, poursuivez votre lecture pour découvrir ce que nous avons à offrir !

Notre équipe gagnante repose sur un investissement continu dans le développement des compétences, le leadership et le bien‑être. En tant qu’entreprise mondiale, nous offrons de nombreux parcours professionnels adaptés aux besoins et aspirations de chacun. Mettez votre expertise au service de notre équipe de professionnels en automatisation, reconnue comme chef de file dans l’industrie.

En tant que Spécialiste en service sur le terrain, vous serez responsable de la gestion des demandes, des contrats et du service après‑vente pour nos clients.

Dans ce rôle, vous accomplirez les tâches suivantes :

Maintenance préventive et prédictive des équipements d’automatisation et du matériel chez les clients, en particulier sur les systèmes QCS (scanner), profileurs et systèmes de contrôle.
Capacité à travailler en équipe et à aider d’autres techniciens de service au besoin pour résoudre des problèmes complexes.
Capacité à démontrer et documenter la valeur fournie au client grâce aux services effectués.
Mise en service sur le terrain des équipements d’automatisation. Documentation du service et de la performance pour les équipements capitaux, y compris les installations de nouveaux systèmes et d’ajouts.
Mise en œuvre de nouveaux systèmes et d’ajouts (matériel et logiciel) lorsque requis.
Aider les clients à résoudre les problèmes sur leurs sites et par téléphone. Comprendre clairement le procédé des usines de pâtes et papiers et la façon dont les équipements d’automatisation interagissent avec celui‑ci.
Fournir du soutien à la vente pour le service au besoin. Promouvoir activement les pièces de rechange et les mises à niveau des composants sur le site client.
Informer votre gestionnaire de service et les gestionnaires de produits en Amérique du Nord de tout problème lié aux produits.
Dans les deux semaines suivant chaque visite en usine, préparer un rapport de visite, un rapport de dépenses et une feuille de temps. Documenter clairement la valeur fournie lors de la visite.
Communiquer régulièrement avec les clients pour planifier vos visites; déterminer l’état des équipements installés et prendre les mesures nécessaires pour réparer tout équipement défaillant. S’assurer que l’équipe de vente et votre gestionnaire de service connaissent votre horaire.
Visiter les clients régulièrement afin d’entretenir et d’améliorer les relations.
Être en mesure d’assurer un service d’urgence en dehors des heures normales lorsque requis.
Effectuer d’autres tâches typiques du poste, au besoin.

Exigences :

Formation :
Diplôme d’associé dans une discipline scientifique ou deux ans de formation en électronique ou instrumentation. À défaut, trois à quatre ans de formation technique en électronique, électromécanique ou instrumentation.

Expérience :
Minimum cinq ans d’expérience en environnements QCS / profileurs et systèmes de contrôle. Une expérience dans l’industrie des pâtes et papiers est un atout.

Déplacements :
80 %. Les déplacements sont généralement dans la région du Québec, mais peuvent parfois être provinciaux ou internationaux.

Heures supplémentaires :
Admissible aux heures supplémentaires au-delà de 40 heures par semaine.

Autres :
Détenir un permis de conduire valide. Bien collaborer mais aussi être capable de travailler de façon autonome, y compris dans des situations stressantes. Être capable d’établir des relations professionnelles avec les clients. Excellentes compétences en communication écrite et verbale requises. Être autonome et capable de définir ses propres priorités quotidiennes et hebdomadaires avec les clients.

Nous offrons

Un environnement de travail stimulant qui valorise l’innovation et convient aux personnes orientées vers le développement, aimant travailler dans un milieu dynamique et rapide. Une rémunération et des avantages généreux, incluant un régime de retraite financé par l’entreprise.

Veuillez noter que toute offre d’emploi est conditionnelle à une vérification des antécédents.

Informations supplémentaires

Offrir des technologies et des services compétitifs est notre spécialité. Chez Valmet, nous continuons à progresser et à nous développer, avec un accent sur la technologie, les services, la durabilité, la présence locale et nos équipes.

Pour être pris en considération dans le processus de recrutement, veuillez postuler directement en ligne.

Quand tout fonctionne ensemble

Valmet est un lieu où les meilleurs talents provenant d’horizons variés se réunissent. Avec plus de 20 000 professionnels dans le monde, nous sommes le principal développeur et fournisseur mondial de technologies, d’automatisation et de services pour les industries des pâtes, papiers et énergie, et nous desservons également un éventail plus large d’industries de procédés grâce à nos systèmes d’automatisation et solutions de régulation du débit. Notre engagement à faire progresser la performance de nos clients repose sur la créativité, l’innovation technologique, l’expertise en services - et surtout, le travail d’équipe. Joignez‑vous à nous !
https://www.valmet.com/careersna

**************************************************

Are you a professional looking to expand your career with an industry front runner in the Montreal, Qc or Sherbrooke, Qc region?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

As a Field Service Specialist, you will be responsible for managing demand, contract and after sales project service for our customer

In this role, you will perform the following task:

Preventive and Predictive Maintenance of Automation equipment on hardware at the customers' locations, particularly on QCS (Scanner), Profilers and Controls systems.
Ability to work on a team and assist other service personnel as needed to resolve difficult service related issues.
Ability to demonstrate and document Value to the customer based on the services you provide
Field commissioning on Automation equipment. Service and Performance documentation for capital equipment, including new and add on system installations. Implement new and add on systems (hardware and software) when required.
Assist customers in problem solving at their worksites and by phone. Clearly understand the customers pulp and paper process and how the automation equipment interacts with the process.
Provide sales support for service when needed. Actively sell & promote spare parts, upgrade of components at the customer’s worksite.
Ensure that your service manager, product managers in North America are informed of problems with products.
Within two weeks of each mill visit, prepare a written trip report, expense report, time sheet. Clearly document the value you have provided on the trip report
Routinely contact customers to schedule your visits to the customer worksite; determine status of installed equipment and take action to assist in the repair of any failed equipment in the field. Ensure that sales personnel and your Service Manager is aware of your schedule.
Visit customer on a routine basis to improve and maintain customer relationships.
Capable of providing after hours emergency service when needed.
Performs other duties typical to this position as assigned.

Expectations:

Education: Associate's degree in science discipline or two years electronics, instrumentation discipline. Alternatively, three to four years technical school training in electronics, electromechanical or instrumentation.
Experience: minimum of Five years of experience with QCS /profilers and controls environment. Experience in the pulp and paper industry a plus.
Travel: 80%. Travel is typically within a Quebec region but can be Provincial or international.
Overtime Eligibility: Eligible for overtime for hours in excess of 40 each week
Other: Maintain a valid driver’s license. Collaborates well but also must work well independently, making decisions often under stressful conditions. Must have the ability to form professional relationships with customers. Written and verbal communication skills is critical and a position requirement. Self-managed and able to set your own daily and weekly priorities with the customers.

We offer

Please note that any offer of employment is contingent upon a background check.

Additional Information

To be included in the recruiting process, please apply directly with us online.

When everything works together

Apply About employer

More about this job

Responsibilities

The Field Service Engineer is responsible for the preventive and predictive maintenance, commissioning, and troubleshooting of automation equipment at customer sites. They must also document service performance, manage customer relationships, and provide sales support for spare parts and upgrades.

Requirements

Candidates must have an associate degree or equivalent technical training in electronics or instrumentation, along with at least five years of experience in QCS and control systems. A valid driver's license and the ability to travel 80% of the time are mandatory requirements.

Skills

Automation
Preventive maintenance
Predictive maintenance
QCS
Scanner systems
Profilers
Control systems
Field commissioning
Hardware installation
Software implementation
Pulp and paper process
Technical documentation
Troubleshooting
Instrumentation
Electronics

Benefits

Company-funded registered pension plan
Generous wage and benefits package

Visa sponsorship

Not detected in the job text

Keywords

Automation
Field Service
QCS
Scanner
Profilers
Control Systems
Pulp and Paper
Preventive Maintenance
Predictive Maintenance
Commissioning
Instrumentation
Electronics
Electromechanical
Hardware
Software
Technical Support
Customer Service
Reporting
Troubleshooting
Valmet

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