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Added 1 hour ago
ML
Hospitality Manager - Retail
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Now, if you were to come on board as our Hospitality Manager - Retail, we'd ask you to do the following for us:
Added 2 hours ago
* EHS Manager *
Oerlikon
Fort Saskatchewan, AB
…experienced and hands-on Environmental, Health & Safety (EHS) Manager to lead and continuously improve our Environmental, Health & Safety programs at our Fort Saskatchewan manufacturing…
Added 2 hours ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
The Human Resources Manager (Interim) will oversee a broad range of HR operations and employee lifecycle activities across Canada and the United States. Reporting to the VP Finance this…
Added 3 hours ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
The Human Resources Manager (Interim) will oversee a broad range of HR operations and employee lifecycle activities across Canada and the United States. Reporting to the VP Finance this…
Added 3 hours ago
C
Service Manager
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the…
Added 3 hours ago
C
Site Foreman - FIFO
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- Full-time
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Added 3 hours ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
Then the company grew, and the opportunity to build moved somewhere else. Someone else owns the systems, someone else makes the decisions, and your job became answering the next ticket.
Added 4 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
…destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the…
Added 4 hours ago
C
Senior Site Reliability Engineer (Edge Security)
Cvent
Fredericton, NB
- Full-time
…destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the…
Added 4 hours ago
C
Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
We are seeking a Product Manager, reporting to the Group Product Manager, to help drive Cvent Passkey, our room block management solution. Passkey is a room-block and group hotel…
Added 4 hours ago
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Quality Manager
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Barrie, ON
- Full-time
SkyCan Systems is a Canadian defence manufacturer of uncrewed aircraft systems for the Department of National Defence and allied governments. We are establishing our first production…
Added 4 hours ago
CM
2026-063 - PFT Senior Financial Analyst
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Belleville, ON
- Full-time
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Added 4 hours ago
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Account Manager
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Calgary, AB
- Full-time
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Added 4 hours ago
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Gestionnaire de projets sénior - Senior Project Manager
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Added 4 hours ago
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IT Generalist
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Added 5 hours ago
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Customer Success Manager - Enterprise
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Vancouver, BC
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…Cloud Marketplaces) leveraging AI and integrations with core…
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Customer Success Manager - SMB
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Supervisor- Shared Services
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Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
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We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 6 hours ago
M
Department Manager, Category
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Vancouver, BC
- $56,000 to $69,900 CAD / year
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Partner Relationship Manager
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Partner Relationship Manager
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Added 7 hours ago
MC
Commercial Analyst
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
…responsibility, leading to assumption of a position as a Relationship Manager Business Banking, Cash Management or Business Credit…
Added 7 hours ago
MC
Commercial Analyst
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Owen Sound, ON · Barrie, ON
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Valsoft Corporation

Customer Success Representative

Remote, Canada

Remote

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Asteris

Asteris has helped veterinarians manage their diagnostic images since 2004, and we're still built by people who know veterinary medicine from the inside. Our Keystone Software Suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images easily and securely from anywhere. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.

The Role

As a Client Success Representative, you'll own the experience of our veterinary clients from their first day on the platform through every renewal. You'll onboard new practices, run Quarterly Business Reviews, solve everyday product questions, keep accounts healthy, and grow them through add-on modules.

This role suits someone who knows how a veterinary clinic actually runs, enjoys teaching, and isn't afraid to pick up the phone when an account needs attention. You'll work closely with our Sales, Product, and Support teams, act as the client's voice inside Asteris, and report to Jamie Phippen, Head of Customer Success.

Why Asteris

Made for vets, not adapted for them. Keystone is designed specifically for veterinary practices, from companion animal clinics to equine hospitals, rather than retrofitted from human medicine.
Clinical and software expertise under one roof. Asteris was founded by people with deep experience in both veterinary care and software, and we still build our products around feedback from the veterinarians and technicians who use them.
We take care of our clients ourselves. Our support team is in-house, so clients work with people who know them and the product, never a third-party call centre.
Connected to the tools vets already use. Keystone integrates with leading practice management systems, including DaySmart Vet and VetlinkPRO.
Stable backing, room to grow. As part of Valsoft Corporation, we have long-term stability while keeping the close-knit, family-values culture we were founded on.
Your voice shapes the product. The feedback you bring back from clients goes directly to the Product team.

What You'll Do

Onboarding

Lead new clients through implementation, from kickoff to go-live
Train veterinarians, technicians, and key stakeholders on the platform, virtually and occasionally on site
Set clear success goals with each practice and track progress against them

Quarterly Business Reviews (QBRs)

Prepare and run QBRs that review usage, outcomes, and goals for the next quarter
Build relationships with key stakeholders, including practice owners, medical directors, and practice managers
Share usage insights and recommend practical next steps for each practice

Product Troubleshooting

Answer day-to-day product questions and resolve basic technical issues
Escalate complex issues to Support or Product with clear, complete information
Follow up until each issue is fully resolved

Account Retention

Monitor account health and identify at-risk clients early
Proactively reach out to at-risk accounts with a plan to re-engage them
Relay client feedback to Product and leadership to shape the roadmap
Keep account notes, activities, and health scores current in Salesforce

Expansion

Identify clients who would benefit from additional Asteris add-on modules
Demonstrate the key benefits of add-on modules in a way that connects to each practice's goals and workflow
Run product demos during QBRs, check-ins, and onsite visits
Partner with Sales to move expansion opportunities forward and track them in Salesforce

How Success Is Measured

You'll own a book of business and be accountable for its health and growth, tracking and reporting on:

Net Revenue Retention (NRR): keeping and growing revenue across your accounts
Expansion revenue: new revenue from add-on modules and upgrades
Customer satisfaction (CSAT): how clients rate their experience with Asteris

You'll review these regularly with your manager and use them to prioritize where you spend your time.

What You Bring

Required

2+ years of experience in the veterinary industry (clinic, hospital, or veterinary-focused company)
Comfort training customers and explaining software to non-technical users
Confidence calling at-risk clients and having candid conversations about their experience
Willingness to travel up to 10–15% of the time, mainly to veterinary tradeshows, conferences, and occasional client sites

Nice to Have

Customer success, account management, or sales experience
Experience with Salesforce or a similar CRM
Experience running business reviews or presenting to clinic leadership

Who You Are

A team player who collaborates easily with Sales, Support, and Product
Outgoing and comfortable building relationships with everyone from technicians to practice owners
A natural demonstrator who can show clients the real-world benefits of add-on modules with ease
Detail-oriented, keeping accurate records and following through on every commitment
A fast learner who picks up new software quickly and enjoys teaching it to others
Client-focused, treating each practice's success as your own

What We Offer

Base salary, plus a performance bonus tied to NRR, expansion revenue, and CSAT targets
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role (travel up to 10–15% to tradeshows, conferences, and client sites)
The chance to make a real impact on a growing team in a specialized, mission-driven industry

This posting is for an existing vacancy.

Asteris uses AI-assisted tools in our recruitment process to help screen, assess, or select applicants.

Asteris is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. Accommodations are available on request throughout the hiring process.

Some screening questions may result in automatic disqualification.

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More about this job

Responsibilities

The Customer Success Representative will manage the full client lifecycle, including onboarding, training, and conducting quarterly business reviews. They are responsible for maintaining account health, resolving product issues, and driving expansion revenue through add-on modules.

Requirements

Candidates must have at least 2 years of experience in the veterinary industry and possess strong communication and training skills. Proficiency with CRM software like Salesforce and the ability to travel occasionally for industry events are also required.

Skills

Customer success
Account management
Veterinary industry knowledge
Software training
Technical troubleshooting
Relationship building
Salesforce
CRM
Public speaking
Presentation skills
Client onboarding
Data analysis
Strategic planning
Communication
Problem solving

Benefits

Health insurance
Dental insurance
Vision insurance
Mental health coverage
Paramedical coverage
Life insurance
AD&D insurance
Critical illness insurance
Short-term disability insurance
Long-term disability insurance
Group retirement savings plan
Unlimited vacation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Jamie Phippen

Keywords

Customer Success
Veterinary
Diagnostic Imaging
Keystone Software Suite
SaaS
Onboarding
Quarterly Business Reviews
QBR
Account Retention
Salesforce
CRM
Technical Support
Product Troubleshooting
Net Revenue Retention
NRR
CSAT
Expansion Revenue
Implementation
Stakeholder Management
Practice Management Systems
DaySmart Vet
VetlinkPRO
Valsoft Corporation

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