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Added 5 mins ago
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Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 5 mins ago
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Senior Manager, Market Access & Government Affairs, Oncology, Quebec & Atlantic
AbbVie
Montreal, QC
- Full-time
We have an opportunity for Senior Manager, Market Access & Government Affairs to join our Market Access and Government Affairs (MA & GA) team. In this role, you will be responsible for…
Added 5 mins ago
A
Therapeutic Specialist – Gynecology & Gastroenterology (BC & SK)
AbbVie
Vancouver, BC
- $93,000 to $143,000 CAD / year
- Full-time
…products and clinical expertise. Share this market intelligence information with district manager and respective team members, in order to achieve alignment, to anticipate environmental…
Added 20 mins ago
Fund Accountant
SGGG Fund Services Inc.
Toronto, ON
We are seeking an organized and detail-oriented Fund Accountant to join our team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…
Added 20 mins ago
TJ
Part-time Receptionist - Jim Pattison Toyota Downtown
The Jim Pattison Auto Group
Vancouver, BC
- Part-time
This role reports to the Office Manager of the dealership.
Added 20 mins ago
Automotive Lot Attendant - Jim Pattison Toyota Downtown
The Jim Pattison Auto Group
Vancouver, BC
This role reports to the Sales Manager of the dealership.
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Car Jockey - Subaru
The Jim Pattison Auto Group
Victoria, BC
Maintain strict confidentiality of company and customer information
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Lot Attendant - Subaru
The Jim Pattison Auto Group
Port Coquitlam, BC
Maintain strict confidentiality of company and customer information while helping foster a supportive, positive work environment
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Detailer - Toyota
The Jim Pattison Auto Group
Winnipeg, MB
Maintain confidentiality of customer and company information at all times
Added 20 mins ago
Car Wash Attendant - Toyota
The Jim Pattison Auto Group
Duncan, BC
Maintain strict confidentiality of company and customer information
Added 20 mins ago
NB
Associate
National Bank of Canada
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
National Bank Financial – Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 20 mins ago
AH
Administrative Support IV
Alberta Health Services
Grande Prairie, AB
- Part-time
…Provides advanced administrative or specialized support to the Manager. Processes daily work orders and invoice payments; and creates and maintains operational parking reports, cash…
Added 20 mins ago
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Personal Support Service Worker
Cota
Toronto, ON
- Full-time
…PSSW participates in supporting the meal program, household management, including program pest control preparation; supporting unit maintenance, safety checks and supporting personal care…
Added 20 mins ago
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Supportive Housing Worker
Cota
Toronto, ON
- Part-time
In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program
Added 20 mins ago
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Psychogeriatric, Case Manager
Cota
Toronto, ON
- Part-time
The Psychogeriatric, Case Manager provides case management support and care for the over all well-being of service users. The Psychogeriatric, Case Manager will provide support to service…
Added 20 mins ago
AH
Diagnostic Sonographer I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Diagnostic Imaging Manager and supervisor, this position supports a safe and efficient patient and family centered care experience. This position is responsible for…
Added 20 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 20 mins ago
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Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 35 mins ago
SC
shift supervisor - Store# 04987, METRAL STATION - NANAIMO
Starbucks Coffee Company
Nanaimo, BC
- Full-time
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Added 35 mins ago
SC
shift supervisor - Store# 04566, 2311A 8TH ST E
Starbucks Coffee Company
Saskatoon, SK
- Full-time
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Added 50 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 50 mins ago
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Construction Inspector
AtkinsRéalis
Toronto, ON
- Full-time
Prepares daily reports and provides updates to the Construction Manager accordingly
Added 50 mins ago
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Store Associate
The Salvation Army Canada and Bermuda Territory
Peterborough, ON
- Part-time
Clarification of Information. Conducts Routine Interactions.
Added 50 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Capilano Thrift Store
- Full-time
Clarification of Information. Conducts Routine Interactions.
Added 1 hour ago
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Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
…products and clinical expertise. Share this market intelligence information with district manager and respective team members, to achieve alignment, to anticipate environmental change and…

Valsoft Corporation

Customer Success Representative

Remote, Canada

Remote

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Asteris

Asteris has helped veterinarians manage their diagnostic images since 2004, and we're still built by people who know veterinary medicine from the inside. Our Keystone Software Suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images easily and securely from anywhere. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.

The Role

As a Client Success Representative, you'll own the experience of our veterinary clients from their first day on the platform through every renewal. You'll onboard new practices, run Quarterly Business Reviews, solve everyday product questions, keep accounts healthy, and grow them through add-on modules.

This role suits someone who knows how a veterinary clinic actually runs, enjoys teaching, and isn't afraid to pick up the phone when an account needs attention. You'll work closely with our Sales, Product, and Support teams, act as the client's voice inside Asteris, and report to Jamie Phippen, Head of Customer Success.

Why Asteris

Made for vets, not adapted for them. Keystone is designed specifically for veterinary practices, from companion animal clinics to equine hospitals, rather than retrofitted from human medicine.
Clinical and software expertise under one roof. Asteris was founded by people with deep experience in both veterinary care and software, and we still build our products around feedback from the veterinarians and technicians who use them.
We take care of our clients ourselves. Our support team is in-house, so clients work with people who know them and the product, never a third-party call centre.
Connected to the tools vets already use. Keystone integrates with leading practice management systems, including DaySmart Vet and VetlinkPRO.
Stable backing, room to grow. As part of Valsoft Corporation, we have long-term stability while keeping the close-knit, family-values culture we were founded on.
Your voice shapes the product. The feedback you bring back from clients goes directly to the Product team.

What You'll Do

Onboarding

Lead new clients through implementation, from kickoff to go-live
Train veterinarians, technicians, and key stakeholders on the platform, virtually and occasionally on site
Set clear success goals with each practice and track progress against them

Quarterly Business Reviews (QBRs)

Prepare and run QBRs that review usage, outcomes, and goals for the next quarter
Build relationships with key stakeholders, including practice owners, medical directors, and practice managers
Share usage insights and recommend practical next steps for each practice

Product Troubleshooting

Answer day-to-day product questions and resolve basic technical issues
Escalate complex issues to Support or Product with clear, complete information
Follow up until each issue is fully resolved

Account Retention

Monitor account health and identify at-risk clients early
Proactively reach out to at-risk accounts with a plan to re-engage them
Relay client feedback to Product and leadership to shape the roadmap
Keep account notes, activities, and health scores current in Salesforce

Expansion

Identify clients who would benefit from additional Asteris add-on modules
Demonstrate the key benefits of add-on modules in a way that connects to each practice's goals and workflow
Run product demos during QBRs, check-ins, and onsite visits
Partner with Sales to move expansion opportunities forward and track them in Salesforce

How Success Is Measured

You'll own a book of business and be accountable for its health and growth, tracking and reporting on:

Net Revenue Retention (NRR): keeping and growing revenue across your accounts
Expansion revenue: new revenue from add-on modules and upgrades
Customer satisfaction (CSAT): how clients rate their experience with Asteris

You'll review these regularly with your manager and use them to prioritize where you spend your time.

What You Bring

Required

2+ years of experience in the veterinary industry (clinic, hospital, or veterinary-focused company)
Comfort training customers and explaining software to non-technical users
Confidence calling at-risk clients and having candid conversations about their experience
Willingness to travel up to 10–15% of the time, mainly to veterinary tradeshows, conferences, and occasional client sites

Nice to Have

Customer success, account management, or sales experience
Experience with Salesforce or a similar CRM
Experience running business reviews or presenting to clinic leadership

Who You Are

A team player who collaborates easily with Sales, Support, and Product
Outgoing and comfortable building relationships with everyone from technicians to practice owners
A natural demonstrator who can show clients the real-world benefits of add-on modules with ease
Detail-oriented, keeping accurate records and following through on every commitment
A fast learner who picks up new software quickly and enjoys teaching it to others
Client-focused, treating each practice's success as your own

What We Offer

Base salary, plus a performance bonus tied to NRR, expansion revenue, and CSAT targets
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role (travel up to 10–15% to tradeshows, conferences, and client sites)
The chance to make a real impact on a growing team in a specialized, mission-driven industry

This posting is for an existing vacancy.

Asteris uses AI-assisted tools in our recruitment process to help screen, assess, or select applicants.

Asteris is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. Accommodations are available on request throughout the hiring process.

Some screening questions may result in automatic disqualification.

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More about this job

Responsibilities

The Customer Success Representative will manage the full client lifecycle, including onboarding, training, and conducting quarterly business reviews. They are responsible for maintaining account health, resolving product issues, and driving expansion revenue through add-on modules.

Requirements

Candidates must have at least 2 years of experience in the veterinary industry and possess strong communication and training skills. Proficiency with CRM software like Salesforce and the ability to travel occasionally for industry events are also required.

Skills

Customer success
Account management
Veterinary industry knowledge
Software training
Technical troubleshooting
Relationship building
Salesforce
CRM
Public speaking
Presentation skills
Client onboarding
Data analysis
Strategic planning
Communication
Problem solving

Benefits

Health insurance
Dental insurance
Vision insurance
Mental health coverage
Paramedical coverage
Life insurance
AD&D insurance
Critical illness insurance
Short-term disability insurance
Long-term disability insurance
Group retirement savings plan
Unlimited vacation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Jamie Phippen

Keywords

Customer Success
Veterinary
Diagnostic Imaging
Keystone Software Suite
SaaS
Onboarding
Quarterly Business Reviews
QBR
Account Retention
Salesforce
CRM
Technical Support
Product Troubleshooting
Net Revenue Retention
NRR
CSAT
Expansion Revenue
Implementation
Stakeholder Management
Practice Management Systems
DaySmart Vet
VetlinkPRO
Valsoft Corporation

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