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Added 13 mins ago
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Distribution Manager
UPS
Burlington, ON
- Full-time
Added 13 mins ago
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Distribution Manager
UPS
Burlington, ON
- Full-time
Oversees budgeting/financial administration, functional administration, and staff management.
Added 13 mins ago
U
Distribution Manager
UPS
Burlington, ON
- Full-time
Oversees budgeting/financial administration, functional administration, and staff management.
Added 13 mins ago
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Seasonal Sales Associate (Toronto Premium Outlets)
Knix
Milton, ON
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 13 mins ago
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Senior Product Manager, Echo MS
SCIEX
Vaughan, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 13 mins ago
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Assistant Store Manager
RONA
Surrey, BC
- $65,000 to $78,000 CAD / year
- Full-time
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
Added 13 mins ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
Added 13 mins ago
CL
Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON · North York, ON
- Full-time
…customers hit friction during migrations, and you'll work with your manager to point your efforts at the areas that matter…
Added 13 mins ago
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Assistant Store Manager
RONA
Brossard, QC
- Full-time
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
Added 28 mins ago
Vendor Manager, Canada Hardlines
Amazon
Toronto, ON
…record of successful negotiations and overall relationship management. They should be able to define and drive long-term objectives and strategy for the business. Proven analytical…
Added 42 mins ago
VS
Operations Supervisor-CrossIron Mills
Victoria’s Secret & Co.
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as…
Added 42 mins ago
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Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 42 mins ago
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Manager, Structures Design, Advanced Engineering
Bombardier
Dorval, QC
- Full-time
Insurance plans (Dental, medical, life insurance, disability, and more)
Added 42 mins ago
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Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 42 mins ago
B
Manager, Structures Design, Advanced Engineering
Bombardier
Dorval, QC
- Full-time
Insurance plans (Dental, medical, life insurance, disability, and more)
Added 58 mins ago
NS
Youth Health Centre Coordinator - Public Health (Bilingual)
Nova Scotia Health Authority
Antigonish, NS
- Internship
Reporting to the Manager Healthy Communities, the Youth Health Centre Coordinator (YHCC) is an active member of the Healthy Communities Public Health Team and works within the Public Health…
Added 1 hour ago
NC
Supervisor, Bekaadendang Program (Anti-Human Trafficking/PAR/CARE TEAM)
Native Child and Family Services of Toronto
Toronto, ON
- $88,193 to $106,569 CAD / year
- Full-time
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Added 1 hour ago
RA
Keyholder (Part-Time)
Red Apple Stores ULC
Meadow Lake, SK
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 1 hour ago
RA
Associate (Part-Time)
Red Apple Stores ULC
Meadow Lake, SK
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 1 hour ago
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FY27 Intern - Telemetry Firmware, Driver and Tools Developer Internship - Canada (16 months)
Qualcomm
Markham, ON
- Full-time
Assist in defining telemetry data structures, interfaces, and catalog management mechanisms.
Added 1 hour ago
MM
Marsh Human Resources Manager
Marsh McLennan
Toronto, ON
- Full-time
As a Marsh Human Resources Manager, you will coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle.…
Added 1 hour ago
C&
Commodity Manager
Communications & Power Industries (CPI)
Georgetown, ON
- From $100,000 CAD / year
- Full-time
We are looking for a Commodity Manager to join our CPI Power Electronics team. This role is responsible for developing and executing sourcing strategies for electro-mechanical assemblies,…
Added 1 hour ago
VC
Customer Success Representative
Valsoft Corporation
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
Connected to the tools vets already use. Keystone integrates with leading practice management systems, including DaySmart Vet and VetlinkPRO.
Added 1 hour ago
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Specialist I, IT Enterprise GIS Technical Specialist
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON · North York
- Full-time
Working knowledge of enterprise geodatabases, versioning methodologies, Utility Network concepts, data publishing, spatial data management, and service performance optimization.
Added 1 hour ago
DT
Service Manager I
Din Tai Fung North America
Vancouver, BC
- Full-time
SALARY RANGE FOR SERVICE MANAGER I: $75,880 – $106,230 CAD annual base salary

Valsoft Corporation

Customer Success Representative

Remote, Canada

Remote

$60,000 to $70,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Asteris

Asteris has helped veterinarians manage their diagnostic images since 2004, and we're still built by people who know veterinary medicine from the inside. Our Keystone Software Suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images easily and securely from anywhere. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.

The Role

As a Client Success Representative, you'll own the experience of our veterinary clients from their first day on the platform through every renewal. You'll onboard new practices, run Quarterly Business Reviews, solve everyday product questions, keep accounts healthy, and grow them through add-on modules.

This role suits someone who knows how a veterinary clinic actually runs, enjoys teaching, and isn't afraid to pick up the phone when an account needs attention. You'll work closely with our Sales, Product, and Support teams, act as the client's voice inside Asteris, and report to Jamie Phippen, Head of Customer Success.

Why Asteris

Made for vets, not adapted for them. Keystone is designed specifically for veterinary practices, from companion animal clinics to equine hospitals, rather than retrofitted from human medicine.
Clinical and software expertise under one roof. Asteris was founded by people with deep experience in both veterinary care and software, and we still build our products around feedback from the veterinarians and technicians who use them.
We take care of our clients ourselves. Our support team is in-house, so clients work with people who know them and the product, never a third-party call centre.
Connected to the tools vets already use. Keystone integrates with leading practice management systems, including DaySmart Vet and VetlinkPRO.
Stable backing, room to grow. As part of Valsoft Corporation, we have long-term stability while keeping the close-knit, family-values culture we were founded on.
Your voice shapes the product. The feedback you bring back from clients goes directly to the Product team.

What You'll Do

Onboarding

Lead new clients through implementation, from kickoff to go-live
Train veterinarians, technicians, and key stakeholders on the platform, virtually and occasionally on site
Set clear success goals with each practice and track progress against them

Quarterly Business Reviews (QBRs)

Prepare and run QBRs that review usage, outcomes, and goals for the next quarter
Build relationships with key stakeholders, including practice owners, medical directors, and practice managers
Share usage insights and recommend practical next steps for each practice

Product Troubleshooting

Answer day-to-day product questions and resolve basic technical issues
Escalate complex issues to Support or Product with clear, complete information
Follow up until each issue is fully resolved

Account Retention

Monitor account health and identify at-risk clients early
Proactively reach out to at-risk accounts with a plan to re-engage them
Relay client feedback to Product and leadership to shape the roadmap
Keep account notes, activities, and health scores current in Salesforce

Expansion

Identify clients who would benefit from additional Asteris add-on modules
Demonstrate the key benefits of add-on modules in a way that connects to each practice's goals and workflow
Run product demos during QBRs, check-ins, and onsite visits
Partner with Sales to move expansion opportunities forward and track them in Salesforce

How Success Is Measured

You'll own a book of business and be accountable for its health and growth, tracking and reporting on:

Net Revenue Retention (NRR): keeping and growing revenue across your accounts
Expansion revenue: new revenue from add-on modules and upgrades
Customer satisfaction (CSAT): how clients rate their experience with Asteris

You'll review these regularly with your manager and use them to prioritize where you spend your time.

What You Bring

Required

2+ years of experience in the veterinary industry (clinic, hospital, or veterinary-focused company)
Comfort training customers and explaining software to non-technical users
Confidence calling at-risk clients and having candid conversations about their experience
Willingness to travel up to 10–15% of the time, mainly to veterinary tradeshows, conferences, and occasional client sites

Nice to Have

Customer success, account management, or sales experience
Experience with Salesforce or a similar CRM
Experience running business reviews or presenting to clinic leadership

Who You Are

A team player who collaborates easily with Sales, Support, and Product
Outgoing and comfortable building relationships with everyone from technicians to practice owners
A natural demonstrator who can show clients the real-world benefits of add-on modules with ease
Detail-oriented, keeping accurate records and following through on every commitment
A fast learner who picks up new software quickly and enjoys teaching it to others
Client-focused, treating each practice's success as your own

What We Offer

Base salary, plus a performance bonus tied to NRR, expansion revenue, and CSAT targets
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role (travel up to 10–15% to tradeshows, conferences, and client sites)
The chance to make a real impact on a growing team in a specialized, mission-driven industry

This posting is for an existing vacancy.

Asteris uses AI-assisted tools in our recruitment process to help screen, assess, or select applicants.

Asteris is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. Accommodations are available on request throughout the hiring process.

Some screening questions may result in automatic disqualification.

Apply About employer

More about this job

Responsibilities

The Customer Success Representative will manage the full client lifecycle, including onboarding, training, and conducting quarterly business reviews. They are responsible for maintaining account health, resolving product issues, and driving expansion revenue through add-on modules.

Requirements

Candidates must have at least 2 years of experience in the veterinary industry and possess strong communication and training skills. Proficiency with CRM software like Salesforce and the ability to travel occasionally for industry events are also required.

Skills

Customer success
Account management
Veterinary industry knowledge
Software training
Technical troubleshooting
Relationship building
Salesforce
CRM
Public speaking
Presentation skills
Client onboarding
Data analysis
Strategic planning
Communication
Problem solving

Benefits

Health insurance
Dental insurance
Vision insurance
Mental health coverage
Paramedical coverage
Life insurance
AD&D insurance
Critical illness insurance
Short-term disability insurance
Long-term disability insurance
Group retirement savings plan
Unlimited vacation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Jamie Phippen

Keywords

Customer Success
Veterinary
Diagnostic Imaging
Keystone Software Suite
SaaS
Onboarding
Quarterly Business Reviews
QBR
Account Retention
Salesforce
CRM
Technical Support
Product Troubleshooting
Net Revenue Retention
NRR
CSAT
Expansion Revenue
Implementation
Stakeholder Management
Practice Management Systems
DaySmart Vet
VetlinkPRO
Valsoft Corporation

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