Find work in Canada.

619,824 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
TH
Project Manager - Garron Family Centre for Cancer & Blood Disorders
The Hospital for Sick Children
Toronto, ON
- Full-time
The Garron Family Centre for Cancer & Blood Disorders (GFCCB) is seeking a Project Manager to lead research, education, and clinical initiatives in support of children with cancer or…
Added 3 mins ago
Supplier Quality Engineer
Westerkirk
Calgary, AB
…overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of…
Added 3 mins ago
Sales Associate-Retail (Days, Closings, Weekends)
Roots
Belleville, ON
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 3 mins ago
TH
Program Manager, Indigenous Health
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 3 mins ago
TH
Project Manager
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 3 mins ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…way Q Wealth delivers them. This is a builder role: you'll lead real work from day one while setting up a practical project office that helps us execute, not one that adds…
Added 3 mins ago
C
Full Stack Technical Lead (Angular/Java)
Cognizant
Toronto, ON
- $72,000 to $126,000 CAD / year
- Full-time
As a Full Stack Technical Lead (Angular/Java), you will make an impact by leading the design, development, and delivery of enterprise-grade applications supporting critical banking…
Added 3 mins ago
PA
Operations Lead
PAL Airlines
St. John's, NL
- Full-time
Lead a team of operations staff using modern crew resource management principles.
Added 18 mins ago
O
Data Valorization Expert
OSEDEA
Montreal, QC
- Full-time
…at the center of everything we do. Simply put, we care. Our team personally cares about our clients and the world around them, and we care about our team’s life-long dreams, aspirations,…
Added 33 mins ago
PB
Senior Performance Marketing Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
As a trusted advisor to fast-growing B2B companies, you'll join a high performing team rated 4.8/5 on Glassdoor, where 95% of team members recommend us. This is a client-facing strategic…
Added 33 mins ago
store manager - Milton, ON
Starbucks
Milton, ON
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
Added 33 mins ago
SD
Diamond Consultant
Spence Diamonds
AB · Edmonton, AB
- $90,000 to $120,000 CAD / year
- Full-time
…customer-focused approach ensures our clients become raving fans of our team…
Added 33 mins ago
NG
Underground Operations Engineer- Travel & Camp Available
New Gold Inc.
Emo, ON
- Full-time
Coeur Mining attracts and hires highly skilled individuals. By joining our team, you can look forward to:
Added 33 mins ago
NG
Senior Ventilation Technician
New Gold Inc.
Emo, ON
- Full-time
New Gold attracts and hires highly skilled individuals. By joining our team, you can look forward to:
Added 33 mins ago
BT
Audit and Accounting Manager
Baker Tilly Canada
Toronto, ON
- Full-time
Team Management and Development - Lead and mentor audit teams, providing guidance, feedback, and support throughout the audit process. Foster a positive work environment that encourages…
Added 33 mins ago
SB
Shift Manager
Superflux Beer Company
Vancouver, BC
- Full-time
We're looking for the person who reads that and wants to run the day, the shift and the team like their name is on the door at 505 Clark Drive.
Added 33 mins ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
Team Management and Development - Lead and mentor audit teams, providing guidance, feedback, and support throughout the audit process. Foster a positive work environment that encourages…
Added 48 mins ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
…make on people’s lives. We are guided by our values, and all team members are encouraged and supported to develop their…
Added 48 mins ago
A
Senior Manager, Market Access & Government Affairs, Oncology, Quebec & Atlantic
AbbVie
Montreal, QC
- Full-time
…to join our Market Access and Government Affairs (MA & GA) team. In this role, you will be responsible for overseeing public payer reimbursement of AbbVie products in Oncology as well as…
Added 1 hour ago
TI
Repair Technician 2
TTI, Inc.
Georgina, ON · Ontario Service Hub
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 1 hour ago
Haul Truck Operator- Syncrude Aurora
Fort McKay Group of Companies
Fort McMurray, AB
Under the direction of the Team Lead, the Haul Truck Operator is responsible for the operations of equipment in a safe, productive, and efficient manner according to the scope of the…
Added 1 hour ago
PT Supportive Housing Coordinator (Strathearne Suites)- 14 month contract
Indwell
Hamilton, ON
…working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering…
Added 1 hour ago
Project Manager - Calgary
Strategic Group
Calgary, AB
Team Player: We foster a supportive, accountable, and drama-free workplace where integrity and respect guide every interaction.
Added 1 hour ago
TB
Sales Associate
Tory Burch
Vancouver, BC
- Part-time
When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
Added 1 hour ago
TB
Support Associate
Tory Burch
Vancouver, BC
- Part-time
When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.

Valsoft Corporation

Customer Success Representative

Remote, Canada

Remote

$60,000 to $70,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Asteris

Asteris has helped veterinarians manage their diagnostic images since 2004, and we're still built by people who know veterinary medicine from the inside. Our Keystone Software Suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images easily and securely from anywhere. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.

The Role

As a Client Success Representative, you'll own the experience of our veterinary clients from their first day on the platform through every renewal. You'll onboard new practices, run Quarterly Business Reviews, solve everyday product questions, keep accounts healthy, and grow them through add-on modules.

This role suits someone who knows how a veterinary clinic actually runs, enjoys teaching, and isn't afraid to pick up the phone when an account needs attention. You'll work closely with our Sales, Product, and Support teams, act as the client's voice inside Asteris, and report to Jamie Phippen, Head of Customer Success.

Why Asteris

Made for vets, not adapted for them. Keystone is designed specifically for veterinary practices, from companion animal clinics to equine hospitals, rather than retrofitted from human medicine.
Clinical and software expertise under one roof. Asteris was founded by people with deep experience in both veterinary care and software, and we still build our products around feedback from the veterinarians and technicians who use them.
We take care of our clients ourselves. Our support team is in-house, so clients work with people who know them and the product, never a third-party call centre.
Connected to the tools vets already use. Keystone integrates with leading practice management systems, including DaySmart Vet and VetlinkPRO.
Stable backing, room to grow. As part of Valsoft Corporation, we have long-term stability while keeping the close-knit, family-values culture we were founded on.
Your voice shapes the product. The feedback you bring back from clients goes directly to the Product team.

What You'll Do

Onboarding

Lead new clients through implementation, from kickoff to go-live
Train veterinarians, technicians, and key stakeholders on the platform, virtually and occasionally on site
Set clear success goals with each practice and track progress against them

Quarterly Business Reviews (QBRs)

Prepare and run QBRs that review usage, outcomes, and goals for the next quarter
Build relationships with key stakeholders, including practice owners, medical directors, and practice managers
Share usage insights and recommend practical next steps for each practice

Product Troubleshooting

Answer day-to-day product questions and resolve basic technical issues
Escalate complex issues to Support or Product with clear, complete information
Follow up until each issue is fully resolved

Account Retention

Monitor account health and identify at-risk clients early
Proactively reach out to at-risk accounts with a plan to re-engage them
Relay client feedback to Product and leadership to shape the roadmap
Keep account notes, activities, and health scores current in Salesforce

Expansion

Identify clients who would benefit from additional Asteris add-on modules
Demonstrate the key benefits of add-on modules in a way that connects to each practice's goals and workflow
Run product demos during QBRs, check-ins, and onsite visits
Partner with Sales to move expansion opportunities forward and track them in Salesforce

How Success Is Measured

You'll own a book of business and be accountable for its health and growth, tracking and reporting on:

Net Revenue Retention (NRR): keeping and growing revenue across your accounts
Expansion revenue: new revenue from add-on modules and upgrades
Customer satisfaction (CSAT): how clients rate their experience with Asteris

You'll review these regularly with your manager and use them to prioritize where you spend your time.

What You Bring

Required

2+ years of experience in the veterinary industry (clinic, hospital, or veterinary-focused company)
Comfort training customers and explaining software to non-technical users
Confidence calling at-risk clients and having candid conversations about their experience
Willingness to travel up to 10–15% of the time, mainly to veterinary tradeshows, conferences, and occasional client sites

Nice to Have

Customer success, account management, or sales experience
Experience with Salesforce or a similar CRM
Experience running business reviews or presenting to clinic leadership

Who You Are

A team player who collaborates easily with Sales, Support, and Product
Outgoing and comfortable building relationships with everyone from technicians to practice owners
A natural demonstrator who can show clients the real-world benefits of add-on modules with ease
Detail-oriented, keeping accurate records and following through on every commitment
A fast learner who picks up new software quickly and enjoys teaching it to others
Client-focused, treating each practice's success as your own

What We Offer

Base salary, plus a performance bonus tied to NRR, expansion revenue, and CSAT targets
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role (travel up to 10–15% to tradeshows, conferences, and client sites)
The chance to make a real impact on a growing team in a specialized, mission-driven industry

This posting is for an existing vacancy.

Asteris uses AI-assisted tools in our recruitment process to help screen, assess, or select applicants.

Asteris is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. Accommodations are available on request throughout the hiring process.

Some screening questions may result in automatic disqualification.

Apply About employer

More about this job

Responsibilities

The Customer Success Representative will manage the full client lifecycle, including onboarding, training, and conducting quarterly business reviews. They are responsible for maintaining account health, resolving product issues, and driving expansion revenue through add-on modules.

Requirements

Candidates must have at least 2 years of experience in the veterinary industry and possess strong communication and training skills. Proficiency with CRM software like Salesforce and the ability to travel occasionally for industry events are also required.

Skills

Customer success
Account management
Veterinary industry knowledge
Software training
Technical troubleshooting
Relationship building
Salesforce
CRM
Public speaking
Presentation skills
Client onboarding
Data analysis
Strategic planning
Communication
Problem solving

Benefits

Health insurance
Dental insurance
Vision insurance
Mental health coverage
Paramedical coverage
Life insurance
AD&D insurance
Critical illness insurance
Short-term disability insurance
Long-term disability insurance
Group retirement savings plan
Unlimited vacation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Jamie Phippen

Keywords

Customer Success
Veterinary
Diagnostic Imaging
Keystone Software Suite
SaaS
Onboarding
Quarterly Business Reviews
QBR
Account Retention
Salesforce
CRM
Technical Support
Product Troubleshooting
Net Revenue Retention
NRR
CSAT
Expansion Revenue
Implementation
Stakeholder Management
Practice Management Systems
DaySmart Vet
VetlinkPRO
Valsoft Corporation

Report this job