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Added 5 mins ago
CF
IT Support Specialist
Canadian Fiber Optics Corp
Calgary, AB
- Full-time
Work closely with the IT Manager to improve staff understanding and usage Microsoft 365 applications (SharePoint, OneDrive, Teams etc.).
Added 20 mins ago
BG
Tactical Marketing - Placement Year
BMW Group
Goodwood, ON
- Internship
…data-driven organisation. Working with the Digital Marketing Manager, Marketing Steering Manager and Marketing Automation Specialist, you…
Added 20 mins ago
GE
E-Commerce Account Coordinator
Globe Electric
Montreal, QC
- Full-time
Added 20 mins ago
FC
Fit4Less Host - London Oakridge
Fit4Less Canada
London, ON
- Part-time
Helps and educates members and guests with memberships, amenities, automation and processes.
Added 20 mins ago
RE
Data Analyst
Renewall Energy Inc
Halifax, NS
- Full-time
Reporting to the Corporate Energy Solutions Manager, the Data Analyst will work closely with internal teams and external technology providers to identify and resolve data discrepancies,…
Added 20 mins ago
ND
Deskside Technician - FTR - Vancouver
NTT DATA North America
Vancouver, BC
- Full-time
Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
Added 20 mins ago
Delivery Manager
Government of Alberta
AB
The Platforms branch is looking for a Delivery Manager. Reporting to the Director, Platforms Operations, the Delivery Manager oversees the onboarding, change management, and business…
Added 20 mins ago
JE
Launch Manager
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Join Our Team as a Launch Manager at Johnson Electric!
Added 20 mins ago
Product Manager Senior - Supply Chain Technology
Acuity Inc.
Brossard, QC
Acuity is seeking a Senior Product Manager – Product Management Tech (Supply Chain) to own the strategy, roadmap, delivery, and continuous improvement of technology products supporting…
Added 35 mins ago
Energy Management Specialist
City of Mississauga
Mississauga, ON
Reporting to Manager of Energy Management, the successful candidate will be responsible for analyzing utility consumption data, preparing utility budget forecasts and quarterly projections,…
Added 35 mins ago
Senior Industrial Electrician
ATS Automation
Cambridge, ON
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 35 mins ago
R
Project Coordinator
REXEL
Edmonton, AB
- Full-time
…leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to…
Added 35 mins ago
Software Development Manager, AWS Transactional Services
Amazon
Toronto, ON
As a Software Development Manager, you will be joining the team that builds Journal Control Plane services and automations at scale. You will be leading a team of software developers…
Added 35 mins ago
RB
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
…team, you will collaborate on projects that drive efficiency, automation, and strategic business value - playing a key role in shaping the future of RBC’s AI-driven…
Added 35 mins ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
…people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help…
Added 49 mins ago
SP
Finance Manager
SureLine Projects Inc.
Fort St. John, BC
- Full-time
Reporting to the Controller, the Finance Manager is the day-to-day finance lead for SureLine Projects Inc. and a key member of the Finance Team. The role is accountable for accurate and…
Added 49 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 49 mins ago
CT
Product Owner
Connex Telecommunications Inc.
Toronto, ON
- $75 to $85 CAD / hour
- Contract
As our organization continues to explore emerging technologies, experience with Artificial Intelligence (AI), automation, and digital innovation is considered a significant asset.
Added 1 hour ago
LT
Shipper/Receiver
LMI Technologies
Burnaby, BC
- $45,899 to $57,370 CAD / year
- Full-time
Added 1 hour ago
DG
Portfolio Specialist, Operations, 12-Month Contract
DLL Group
Burlington, ON
- Full-time
Act as backup support for team members as assigned by the Manager.
Added 1 hour ago
A
Financial Analyst
Altis
Montreal, QC
- $40 to $46 CAD / hour
- Contract
You'll collaborate with internal stakeholders to improve reporting processes, support automation initiatives, and complete ad hoc analyses and special projects.
Added 1 hour ago
LA
Sales Consultant (Yorkdale Volkswagen)
Leeder Automotive Inc.
Toronto, ON · North York, ON
- Full-time
…team only - final hiring decisions are made by people, not…
Added 1 hour ago
HC
Treasury Funding Associate
Hyundai Capital
Toronto, ON
- Full-time
Position Details: Reporting to the Manager, Treasury Funding as an integral part of the HCCA Treasury team, the Associate, Treasury Funding is charged with maintaining medium and long-term…
Added 1 hour ago
HC
Treasury Funding Associate
Hyundai Capital America
Toronto, ON
- Full-time
Position Details: Reporting to the Manager, Treasury Funding as an integral part of the HCCA Treasury team, the Associate, Treasury Funding is charged with maintaining medium and long-term…
Added 1 hour ago
Accounts Payable Specialist
ATS Automation
Cambridge, ON
ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in…

Valsoft Corporation

Operations Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

The Operations Manager will lead and optimize Support and Professional Services teams while owning the end-to-end customer experience. They will drive operational efficiency through process improvement, automation, and the strategic adoption of AI technologies.

Requirements

Candidates must have at least 3 years of experience in customer operations or professional services, with 1-2 years in a leadership role. Proficiency in tools like Jira, Salesforce, and Power BI, along with a data-driven mindset and experience in AI deployment, is required.

Skills

Team Leadership
Customer Operations
Process Improvement
Data-driven Decision-making
AI Implementation
Automation
Customer Experience
SLA Management
Workflow Optimization
Customer Onboarding
Implementation
Team Coaching
Cross-functional Collaboration
Performance Metrics
SaaS Operations

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Customer Operations
SaaS
Team Leadership
Professional Services
Customer Support
AI
Automation
TeamSupport
Jira
Salesforce
Power BI
KPIs
SLA
Onboarding
Implementation
Workflow Optimization
Data-driven
Customer Experience
Agile
Project Management
Customer Journey Mapping
Service Delivery
Tech-forward
Accountability
Continuous Improvement
Cross-functional Collaboration
Ticket Handling
Knowledge Management
Self-service

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