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Added 2 mins ago
G
Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
Strong project and program management skills, with experience defining and scaling repeatable delivery processes.
Added 2 mins ago
TS
Community Services Caseworker
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
Provide coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports, and…
Added 32 mins ago
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
The SAP Solution Architect brings deep SAP functional and technical knowledge across the SAP S/4HANA stack to delivery robust, end-to-end SAP enabled processes and solutions to clients. The…
Added 1 hour ago
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Manager, Machine Learning Engineering - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
We are seeking a Manager to lead the development of AI agents for our HR and Finance business. You will be responsible for building and mentoring a high-performing engineering team, driving…
Added 2 hours ago
Manufacturing Engineering Manager
I M P Group International Inc.
Amherst, NS
Reporting to the Vice President of Operations/General Manager, the Manufacturing Engineering Manager is responsible for leading the manufacturing engineering function to support safe,…
Added 2 hours ago
IA
Account Manager
inBeat Agency
Remote, Canada
- Full-time
- Remote
Track progress, budgets and timelines alongside the Project Manager so nothing gets dropped
Added 3 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 3 hours ago
BG
CR-T-84,CR-T-84 / Bespoke Interior Trim Planner
BMW Group
Goodwood, ON
- Full-time
…to life while ensuring exceptional quality, efficiency, and delivery…
Added 3 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11706
Added 3 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11706
Added 3 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11706
Added 3 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 3 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 3 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 3 hours ago
RN
Workplace System Administrator
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
…invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall…
Added 3 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 3 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
Added 3 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 3 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 3 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 3 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 4 hours ago
Workplace System Administrator
Riverside Natural Foods Ltd.
Toronto, ON
…invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall…

Valsoft Corporation

Operations Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

The Operations Manager will lead and optimize Support and Professional Services teams while owning the end-to-end customer experience. They will drive operational efficiency through process improvement, automation, and the strategic adoption of AI technologies.

Requirements

Candidates must have at least 3 years of experience in customer operations or professional services, with 1-2 years in a leadership role. Proficiency in tools like Jira, Salesforce, and Power BI, along with a data-driven mindset and experience in AI deployment, is required.

Skills

Team Leadership
Customer Operations
Process Improvement
Data-driven Decision-making
AI Implementation
Automation
Customer Experience
SLA Management
Workflow Optimization
Customer Onboarding
Implementation
Team Coaching
Cross-functional Collaboration
Performance Metrics
SaaS Operations

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Customer Operations
SaaS
Team Leadership
Professional Services
Customer Support
AI
Automation
TeamSupport
Jira
Salesforce
Power BI
KPIs
SLA
Onboarding
Implementation
Workflow Optimization
Data-driven
Customer Experience
Agile
Project Management
Customer Journey Mapping
Service Delivery
Tech-forward
Accountability
Continuous Improvement
Cross-functional Collaboration
Ticket Handling
Knowledge Management
Self-service

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