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Added 11 mins ago
P
Business Development Representative
PheedLoop
Toronto, ON
- Full-time
Experience or internships at a fast-paced tech company, SaaS, or startup.
Added 13 mins ago
T
Salesforce Developer
Tekshapers
Toronto, ON
- Full-time
We’re seeking a Salesforce Tech Lead with deep expertise in Financial Services Cloud (FSC) to lead solution architecture and delivery for enterprise banking/insurance/wealth engagements.…
Added 14 mins ago
S
Deployment Specialist
Solink
Remote, Canada
- $47,861 to $60,000 CAD / year
- Full-time
- Remote
Lead daily, weekly and monthly stand up and status update meetings.
Added 59 mins ago
SL
Engineering Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Experienced engineer ready to lead people or current Engineering Manager from a product-focused tech company
Added 59 mins ago
Sr. Growth Marketing Manager
Softchoice
Toronto, ON
Tech Savvy: Familiarity with marketing platforms (ABM tools like Zoominfo Marketing, automation tools like Salesforce Marketing Cloud, etc.) and best practices.
Added 1 hour ago
A
Business Development Representative (BDR)
Abacum
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
This is a great chance to accelerate your career in sales with a rapidly expanding tech company that offers exceptional learning and development opportunities. You will be able to learn…
Added 1 hour ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
…complexity and strategic importance, and this role exists to lead it into its next…
Added 1 hour ago
Senior Data Analyst, GTM Operations
7shifts
Saskatoon, SK
Own GTM and Finance analytics end-to-end, from scoping the question to pulling data from Snowflake, Stripe, Salesforce, and FinQore, and landing on a recommendation leaders can act on
Added 1 hour ago
Senior Data Analyst, GTM Operations
7shifts
Toronto, ON
Own GTM and Finance analytics end-to-end, from scoping the question to pulling data from Snowflake, Stripe, Salesforce, and FinQore, and landing on a recommendation leaders can act on
Added 2 hours ago
DS
Sales Development Representative (SDR)
D3 Security
Vancouver, BC
- Full-time
Master our tech stack, including Salesforce, Hubspot, Zoominfo, Sales Navigator, Gong and other tools to maximize efficiency and effectiveness.
Added 4 hours ago
Director of Strategic Finance
Forma.ai
Toronto, ON
- Engineering & AI Mindset: Practical experience architecting the finance tech stack and working with data, deploying AI/LLM tools, automation platforms (Python, SQL, Zapier/Make), and SaaS…
Added 5 hours ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 5 hours ago
F
Manager, Marketing Operations & AI
Flywheel
Toronto, ON
- Full-time
This role requires significant experience with Salesforce, HubSpot (Marketing & Sales Hub), other GTM technologies, and the ability to partner with sales, marketing and RevOps stakeholders…
Added 5 hours ago
F
Director of Strategic Finance
Forma.ai
Toronto, ON
- Full-time
- Engineering & AI Mindset: Practical experience architecting the finance tech stack and working with data, deploying AI/LLM tools, automation platforms (Python, SQL, Zapier/Make), and SaaS…
Added 5 hours ago
E
Sales Development Manager
EcoVadis
Toronto, ON
- Full-time
Collaborate with Marketing executives to develop inbound demand/lead generation plans,
Added 5 hours ago
E
Sales Development Manager
EcoVadis
Toronto, ON
- Full-time
Collaborate with Marketing executives to develop inbound demand/lead generation plans,
Added 6 hours ago
VC
Operations Manager
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 6 hours ago
AI
Senior Salesforce Developer
Apptoza Inc.
Toronto, ON
- Contract
We are seeking a Salesforce Tech Lead with strong Financial Services Cloud (FSC) expertise to lead architecture, development, integration, and delivery for banking, insurance, and wealth…
Added 6 hours ago
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Business Development Executive - Sales - On site
nugget.ai
Mississauga, ON
- Contract
Candidates should possess strong 0 - 4 years of New Business Development and Lead Generation skills to proactively identify, qualify, and pursue prospective clients.
Added 6 hours ago
S
Sales Development Representative
StarTech.com
Canada
- Full-time
1-3 years of experience in sales development, lead generation, or inside sales (B2B preferred).
Added 7 hours ago
T
Solution Architect III
TD
Toronto, ON
- Full-time
Design the solution architecture end-to-end, follow enterprise architecture guidelines, work primarily within projects/products. Lead on project blueprints and design specifications.
Added 18 hours ago
C
Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
work hybrid not remote to lead architecture design and technical delivery on a large-scale
Added 18 hours ago
TT
Senior Manager, CRM & Lifecycle Marketing / Gestionnaire Principal(e), CRM et Marketing du cycle de vie
Transformer Table
Montreal, QC
- Full-time
Testing & Experimentation: Lead structured A/B testing roadmaps across audiences, discount structures, sendcadence, creative formats, dynamic content, and send-time optimization.
Added 1 day ago
BC
Sales Development Representative (SDR)
Boast Capital LP
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Achieve monthly Sales Qualified Lead targets by identifying, qualifying, and converting prospective customers into initial sales meetings
Added 2 days ago
PE
Business Development Representative
PheedLoop Events
Toronto, ON
- Full-time
Experience or internships at a fast-paced tech company, SaaS, or startup.

Valsoft Corporation

Operations Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

The Operations Manager will lead and optimize Support and Professional Services teams while owning the end-to-end customer experience. They will drive operational efficiency through process improvement, automation, and the strategic adoption of AI technologies.

Requirements

Candidates must have at least 3 years of experience in customer operations or professional services, with 1-2 years in a leadership role. Proficiency in tools like Jira, Salesforce, and Power BI, along with a data-driven mindset and experience in AI deployment, is required.

Skills

Team Leadership
Customer Operations
Process Improvement
Data-driven Decision-making
AI Implementation
Automation
Customer Experience
SLA Management
Workflow Optimization
Customer Onboarding
Implementation
Team Coaching
Cross-functional Collaboration
Performance Metrics
SaaS Operations

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Customer Operations
SaaS
Team Leadership
Professional Services
Customer Support
AI
Automation
TeamSupport
Jira
Salesforce
Power BI
KPIs
SLA
Onboarding
Implementation
Workflow Optimization
Data-driven
Customer Experience
Agile
Project Management
Customer Journey Mapping
Service Delivery
Tech-forward
Accountability
Continuous Improvement
Cross-functional Collaboration
Ticket Handling
Knowledge Management
Self-service

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