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Valsoft Corporation

Représentant(e) du soutien technique / Technical Support Representative

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.

The Role

As a Technical Support Representative, you will help veterinary practices keep their imaging workflows running smoothly. You will troubleshoot Keystone PACS installations, integrations, and connectivity issues, and deliver the fast, friendly support our clients count on, including for urgent situations where patient care depends on it.

What You'll Do

Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
Support installations, upgrades, and integrations with imaging modalities and practice management systems
Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
Manage user accounts, permissions, and access
Document and track every issue in the ticketing system, and write clear knowledge base articles
Train clients on Keystone features, new releases, and best practices
Escalate complex issues to Development and follow through to resolution
Participate in an after-hours / on-call rotation for emergency support
Share recurring issues and client feedback to help improve the product

Ce que vous apportez

2+ years of technical support, help desk, or IT experience, ideally supporting software customers
Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools
Clear, patient communication with non-technical users
Strong ownership and follow-through, with a calm approach under pressure
Experience with a ticketing system

Nice to Have

Experience with DICOM, PACS, or medical imaging systems
Background in veterinary or healthcare technology
Familiarity with SQL or basic scripting

Ce que nous offrons

Salaire de base concurrentiel
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
The chance to make a real impact on a growing team in a specialized, mission-driven industry

This posting is for an existing vacancy.

Asteris uses AI-assisted tools in our recruitment process to help screen, assess, or select applicants.

Read the full bilingual original

À propos d'Asteris

Asteris est un chef de file des technologies d'imagerie vétérinaire. Notre suite logicielle Keystone PACS permet aux cliniques, aux hôpitaux et aux spécialistes vétérinaires de stocker, de consulter, de partager et d'interpréter leurs images diagnostiques, des radiographies aux échographies et aux tomodensitométries, facilement et en toute sécurité, où qu'ils soient. Conçu spécifiquement pour le secteur vétérinaire, Keystone s'intègre aux principaux logiciels de gestion de pratique et soutient des flux de téléconsultation qui aident les vétérinaires à prendre des décisions médicales en toute confiance. Asteris fait partie de Valsoft Corporation, qui acquiert et fait croître des entreprises de logiciels de marchés verticaux.

Le poste

À titre de représentant(e) du soutien technique, vous aiderez les cliniques vétérinaires à assurer le bon fonctionnement de leurs flux de travail d'imagerie. Vous résoudrez les problèmes liés aux installations, aux intégrations et à la connectivité de Keystone PACS, et offrirez le soutien rapide et courtois sur lequel nos clients comptent, y compris dans les situations urgentes où les soins aux patients en dépendent.

Vos responsabilités

Répondre aux demandes de soutien des clients par téléphone, par courriel et au moyen du système de billetterie, et résoudre les problèmes rapidement
Diagnostiquer et résoudre les problèmes logiciels, réseau et de connectivité touchant le stockage, le transfert et la visualisation des images
Soutenir les installations, les mises à niveau et les intégrations avec les modalités d'imagerie et les logiciels de gestion de pratique
Installer, configurer et entretenir les systèmes des clients, et effectuer les mises à jour et les sauvegardes afin de protéger l'intégrité et la sécurité des données
Gérer les comptes utilisateurs, les autorisations et les accès
Documenter et suivre chaque demande dans le système de billetterie, et rédiger des articles clairs pour la base de connaissances
Former les clients sur les fonctionnalités de Keystone, les nouvelles versions et les pratiques exemplaires
Transmettre les problèmes complexes à l'équipe de développement et en assurer le suivi jusqu'à leur résolution
Participer à une rotation de garde en dehors des heures normales pour le soutien d'urgence
Faire part des problèmes récurrents et de la rétroaction des clients afin d'aider à améliorer le produit

About Asteris

The Role

What You'll Do

Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
Support installations, upgrades, and integrations with imaging modalities and practice management systems
Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
Manage user accounts, permissions, and access
Document and track every issue in the ticketing system, and write clear knowledge base articles
Train clients on Keystone features, new releases, and best practices
Escalate complex issues to Development and follow through to resolution
Participate in an after-hours / on-call rotation for emergency support
Share recurring issues and client feedback to help improve the product

Ce que vous apportez

Deux ans ou plus d'expérience en soutien technique, en centre de services ou en TI, idéalement auprès de clients de logiciels
Solides compétences en résolution de problèmes dans des environnements Windows, en réseautique (TCP/IP, DNS, pare-feu) et avec les outils de soutien à distance
Communication claire et patiente avec des utilisateurs non techniques
Grand sens des responsabilités et du suivi, et calme sous pression
Expérience avec un système de billetterie

Atouts

Expérience avec les systèmes DICOM, PACS ou d'imagerie médicale
Expérience dans le secteur vétérinaire ou des technologies de la santé
Connaissance de SQL ou de la programmation de scripts de base

What You Bring

2+ years of technical support, help desk, or IT experience, ideally supporting software customers
Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools
Clear, patient communication with non-technical users
Strong ownership and follow-through, with a calm approach under pressure
Experience with a ticketing system

Nice to Have

Experience with DICOM, PACS, or medical imaging systems
Background in veterinary or healthcare technology
Familiarity with SQL or basic scripting

Ce que nous offrons

Salaire de base concurrentiel
Assurances collectives complètes avec Canada Vie : soins de santé, soins dentaires, soins de la vue, santé mentale et soins paramédicaux, ainsi qu'assurance vie, assurance décès et mutilation accidentels (DMA), assurance maladies graves et assurance invalidité de courte et de longue durée
Accès à un régime d'épargne-retraite collectif auquel vous pouvez cotiser
Vacances illimitées après un an de service
Poste entièrement en télétravail
La possibilité d'avoir un réel impact au sein d'une équipe en croissance, dans un secteur spécialisé et axé sur une mission

Cet affichage vise à pourvoir un poste actuellement vacant.

Asteris utilise des outils d'intelligence artificielle dans son processus de recrutement pour l'aider à présélectionner, à évaluer ou à sélectionner les candidat(e)s.

What We Offer

Competitive base salary
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role
The chance to make a real impact on a growing team in a specialized, mission-driven industry

This posting is for an existing vacancy.

Asteris uses AI-assisted tools in our recruitment process to help screen, assess, or select applicants.

Certaines questions de présélection peuvent entraîner un refus automatique. / Some screening questions may result in automatic disqualification.

Apply About employer

More about this job

Responsibilities

You will provide technical support for veterinary imaging software, resolving connectivity, installation, and integration issues. Additionally, you will document support requests, train clients on software features, and participate in an after-hours on-call rotation.

Requirements

Candidates must have at least two years of technical support or IT experience, with strong troubleshooting skills in Windows and networking. Proficiency in remote support tools and the ability to communicate effectively with non-technical users are essential.

Skills

Technical support
Troubleshooting
Windows environments
Networking
TCP/IP
DNS
Firewalls
Remote support tools
Ticketing system
DICOM
PACS
Medical imaging
SQL
Scripting
Customer communication

Benefits

Health insurance
Dental care
Vision care
Mental health support
Paramedical coverage
Life insurance
Accidental death and dismemberment insurance
Critical illness insurance
Short-term disability insurance
Long-term disability insurance
Group retirement savings plan
Unlimited vacation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Keystone PACS
Veterinary Imaging
Windows
Networking
TCP/IP
DNS
Firewalls
DICOM
PACS
SQL
Scripting
Ticketing System
Software Integration
Data Integrity
Remote Support
Healthcare Technology
Practice Management Systems

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