Find work in Canada.

325,225 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Senior Product Manager, Applied AI
Coursera
Canada
Lead discovery to understand customer objectives, workflows, user needs, data and technical constraints, and desired business outcomes.
Added 16 mins ago
Head of Marketing
T2Group
Canada
Through the use of client engagement, competitor analysis and market / industry research, the Head of Marketing shall lead the development and ongoing monitoring of a differentiated and…
Added 16 mins ago
Sales Executive
SysGen Solutions Group
Vernon, BC
Full-time
We're looking for a driven and experienced Sales Executive (Business Development Manager) to join our sales team in the Okanagan. If you're the kind of person who loves chasing down new…
Added 16 mins ago
The North Face: Supervisor - Toronto Premium Outlets
VF Corporation
Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe…
Added 16 mins ago
The North Face: Supervisor - Toronto Premium Outlets
The North Face
Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe…
Added 16 mins ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 30 mins ago
Data Platform Developer
Ericsson
Ottawa, ON
Full-time
…analytics platform that supports Radio and Compute product development by transforming engineering and business data into trusted insights. The team partners closely with stakeholders…
Added 30 mins ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 30 mins ago
Backend Engineer – Python (API & Platform Engineering)
Staffingine LLC
Toronto, ON
Contract
…high-performance backend systems. This role will focus on API development, platform engineering, and system design, supporting enterprise-grade, scalable, and secure financial…
Added 30 mins ago
Material Handler
Husky Technologies
Bolton, ON
Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 30 mins ago
Manufacturing Engineering Manager / Supervisor
Pangeo Group
Windsor, ON
Full-time
Lead the development, evaluation and implementation of manufacturing processes and techniques that raise productivity and quality while reducing cost.
Added 30 mins ago
Senior Java Backend Developer
Avanciers Inc.
Toronto, ON
$130,000 to $140,000 USD / year
Full-time
Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Lead Fullstack Engineer.
Added 31 mins ago
Full Stack Java Developer Tech Lead- Vice President
Citi
Mississauga, ON
Full-time
6-10 years of professional experience in software engineering and application development.
Added 31 mins ago
Pre-Sales Principal Consultant
Syntax
Thornhill, ON
…continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP…
Added 31 mins ago
Manager, Service & Support I
IGT, a Nevada Corporation
Moncton, NB
…helping us Innovate with Purpose, Compete Intensely & Win, Lead with Heart, Make It Matter, and Create…
Added 31 mins ago
Game Producer II
IGT, a Nevada Corporation
Moncton, NB
Working closely with studio leadership, lead and coordinate casino slot game development projects as a central point of contact.
Added 31 mins ago
Art Manager
IGT, a Nevada Corporation
Moncton, NB
…helping us Innovate with Purpose, Compete Intensely & Win, Lead with Heart, Make It Matter, and Create…
Added 31 mins ago
Game Producer IV
IGT, a Nevada Corporation
Moncton, NB
Working closely with studio leadership, lead and coordinate casino slot game development projects as a central point of contact.
Added 31 mins ago
Engineering Manager
IGT, a Nevada Corporation
Moncton, NB
Working closely with studio leadership, lead and coordinate casino slot game development.
Added 31 mins ago
Forward Deployed Engineer, AI and Automation
Calliere
Saint-Henri, QC
Full-time
…committed to rebuilding how the company runs using AI and modern software, and they are hiring an engineer to lead that work from the…
Added 31 mins ago
Factory Test Automation Lead
Ecolab
Calgary, AB · CAN-Calgary Office Starfield
Full-time
The Factory Test Automation Lead, reporting within the Product Quality organization, is responsible for leading the development, implementation, and continuous improvement of automated…
Added 44 mins ago
Senior Accountant, Tax
ACCA Careers
Burlington, ON
Full-time
Lead engagement teams, developing effective relationships with clients while coaching and mentoring junior team members
Added 44 mins ago
Product Owner Service Centre & Telephony, Temporary
Aviso
Toronto, ON
Full-time
…cross-functional teams; building trust and encouraging inclusion. You will lead your team towards peak performance, providing regular coaching, removing roadblocks, and providing the…

Valsoft Corporation

Superviseur (e) du Support Client / Customer Support Supervisor

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3 à 5+ ans d’expérience en support technique, support SaaS ou opérations de service client.
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Progitek (Dentitek) is a Quebec-based software company providing technology solutions for dental clinics across the province. Our platform helps clinics digitize operations, manage patient records, scheduling, billing, and insurance processes while improving efficiency and patient care. The company supports more than 1,000 dental clinics across Quebec and combines dental expertise with innovative software solutions.

As part of the Valsoft ecosystem, Progitek operates with a long-term ownership mindset focused on operational excellence, sustainable growth, and customer success.

Role Overview

The Customer Support Manager is responsible for leading and scaling Progitek’s support organization while delivering an exceptional experience to dental clinics using the Dentitek platform.

This role combines team leadership, technical support expertise, customer experience management, and AI-enabled support operations. The Team Lead ensures that clinics receive timely, effective assistance while helping the team continuously improve support processes, product feedback loops, and operational efficiency.

You will work closely with Sales, Engineering and Customer Success teams to resolve complex issues, improve the software, and ensure dental professionals can focus on what matters most, providing care to their patients.

Key Responsibilities

Team Leadership & Development

Lead, mentor, and develop a team of Customer Support Specialists.
Conduct regular coaching sessions, ticket reviews, and performance evaluations.
Foster a culture of customer obsession, collaboration, and continuous improvement.
Define and monitor support KPIs such as response time, resolution time, CSAT, and escalation rates.
Build scalable team processes as the customer base grows.

Customer Support Operations

Oversee daily support operations across phone, email, and ticketing channels.
Ensure fast and effective resolution of customer issues.
Act as the escalation point for complex or high-impact customer cases.
Ensure all support interactions are documented and tracked within the support system.

Customer Experience Excellence

Ensure support interactions deliver professional, empathetic, and solution-oriented customer experience.
Help dental clinics maximize the value of the Dentitek platform.
Transform support requests into positive customer interactions that strengthen long-term relationships.
Partner with Customer Success to improve retention and adoption of the platform.

AI-Enabled Support & Automation

Implement and manage AI-assisted support tools to improve response speed and support quality.
Assist in designing and customizing AI agents while ensuring their successful deployment.
Identify repetitive support workflows that can be automated through AI or process improvements.
Measure the impact of automation in terms of productivity gains and support efficiency improvements.

Knowledge Management & Continuous Improvement

Build and maintain a knowledge base and internal troubleshooting documentation.
Analyze ticket trends to identify product issues, recurring bugs, or training gaps.
Collaborate with Product and Engineering teams to improve product usability and reliability.
Contribute to the creation of training materials and best practices for customers and internal teams.

Cross-Functional Collaboration

Work closely with:

Implementation & Training teams to support new clinics onboarding to Dentitek.
Engineering teams escalate technical issues and investigate system behavior.
Customer Success teams to improve adoption, retention, and client satisfaction.
Provide structured product feedback based on customer issues and feature requests.
3–5+ years of experience in technical support, SaaS support, or customer service operations.
Experience mentoring or leading support teams.
Strong troubleshooting and problem-solving skills.
Ability to explain technical concepts clearly to non-technical users.
Excellent written and verbal communication in French and English.

Preferred

Experience in the dental, healthcare, or medical software industry.
Knowledge of dental clinic workflows (scheduling, billing, patient records, insurance).
Experience with CRM or ticketing platforms.
Experience implementing AI tools or automation in support workflows.
Familiarity with SaaS environments, APIs, and cloud systems.

Leadership Traits

Successful candidates will demonstrate:

Customer-first mindset
Analytical problem-solving ability
Strong ownership and accountability
Ability to simplify complex problems
Passion for improving customer experience through technology and automation
Support dental professionals across Quebec with mission-critical software.
Join a collaborative and innovative technology company.
Work with a growing SaaS platform used by 1,000+ clinics.
Help build AI-driven support operations that improve both customer experience and team productivity.
Competitive base salary
Flexible time off
Career growth within a fast-growing company

Read the full bilingual original

Progitek (Dentitek) est une entreprise québécoise de logiciels qui fournit des solutions technologiques aux cliniques dentaires à travers la province. Notre plateforme aide les cliniques à numériser leurs opérations, gérer les dossiers patients, la prise de rendez-vous, la facturation et les processus d’assurance tout en améliorant l’efficacité et la qualité des soins aux patients.

L’entreprise soutient plus de 1 000 cliniques dentaires au Québec et combine expertise dentaire et solutions logicielles innovantes.

En tant que membre de l’écosystème Valsoft, Progitek opère avec une vision de propriété à long terme axée sur l’excellence opérationnelle, une croissance durable et le succès client.

Aperçu du poste

Le Superviseur du support client est responsable de diriger et de faire évoluer l’organisation du support chez Progitek tout en offrant une expérience exceptionnelle aux cliniques dentaires utilisant la plateforme Dentitek.

Ce rôle combine gestion d’équipe, expertise en support technique, gestion de l’expérience client et opérations de support assistées par l’IA.

Le responsable veille à ce que les cliniques reçoivent une assistance rapide et efficace tout en aidant l’équipe à améliorer continuellement les processus de support, les boucles de rétroaction produit et l’efficacité opérationnelle.

Vous travaillerez en étroite collaboration avec les équipes Ventes, Ingénierie et Customer Success afin de résoudre des problèmes complexes, améliorer le logiciel et permettre aux professionnels dentaires de se concentrer sur l’essentiel : les soins aux patients.

Responsabilités principalesLeadership et développement d’équipe

Diriger, encadrer et développer une équipe de spécialistes du support client.
Conduire des séances régulières de coaching, des revues de tickets et des évaluations de performance.
Favoriser une culture centrée sur le client, la collaboration et l’amélioration continue.
Définir et suivre les KPI du support tels que :

temps de réponse
temps de résolution
CSAT (satisfaction client)
taux d’escalade

Mettre en place des processus d’équipe évolutifs à mesure que la base clients grandit.

Opérations de support client

Superviser les opérations quotidiennes de support via téléphone, courriel et système de tickets.
Assurer une résolution rapide et efficace des problèmes clients.
Agir comme point d’escalade pour les cas clients complexes ou critiques.
Veiller à ce que toutes les interactions de support soient documentées et suivies dans le système de support.

Excellence de l’expérience client

Garantir que les interactions de support offrent une expérience professionnelle, empathique et orientée solutions.
Aider les cliniques dentaires à maximiser la valeur de la plateforme Dentitek.
Transformer les demandes de support en interactions positives qui renforcent les relations à long terme avec les clients.
Collaborer avec l’équipe Customer Success pour améliorer la rétention et l’adoption de la plateforme.

Support assisté par l’IA et automatisation

Mettre en œuvre et gérer des outils de support assistés par l’IA pour améliorer la rapidité et la qualité des réponses.
Participer à la conception et à la personnalisation d’agents IA et assurer leur déploiement réussi.
Identifier les workflows de support répétitifs pouvant être automatisés via l’IA ou des améliorations de processus.
Mesurer l’impact de l’automatisation en termes de gains de productivité et d’amélioration de l’efficacité du support.

Gestion des connaissances et amélioration continue

Construire et maintenir une base de connaissances et de la documentation interne de dépannage.
Analyser les tendances des tickets pour identifier :

problèmes produit
bogues récurrents
lacunes de formation

Collaborer avec les équipes Produit et Ingénierie afin d’améliorer l’utilisabilité et la fiabilité du logiciel.
Contribuer à la création de matériel de formation et de bonnes pratiques pour les clients et les équipes internes.

Collaboration interfonctionnelle

Travailler étroitement avec :

Les équipes Implantation et Formation pour soutenir l’intégration des nouvelles cliniques sur Dentitek.
Les équipes Ingénierie pour escalader les problèmes techniques et analyser le comportement du système.
Les équipes Customer Success afin d’améliorer l’adoption, la rétention et la satisfaction des clients.
Fournir un retour structuré sur le produit basé sur les problèmes clients et les demandes de fonctionnalités.

QualificationsExigées

3 à 5+ ans d’expérience en support technique, support SaaS ou opérations de service client.
Expérience dans le mentorat ou la gestion d’équipes de support.
Excellentes compétences en résolution de problèmes et dépannage.
Capacité à expliquer des concepts techniques à des utilisateurs non techniques.
Excellentes compétences de communication écrite et orale en français et en anglais.

Atouts

Expérience dans l’industrie dentaire, de la santé ou des logiciels médicaux.
Connaissance des flux de travail des cliniques dentaires :

prise de rendez-vous
facturation
dossiers patients
assurances

Expérience avec des CRM ou plateformes de ticketing.
Expérience dans l’implantation d’outils d’IA ou d’automatisation dans le support.
Familiarité avec les environnements SaaS, APIs et systèmes cloud.

Qualités de leadership recherchées

Les candidats retenus démontreront :

Une mentalité orientée client
Une forte capacité d’analyse et de résolution de problèmes
Un sens marqué de responsabilité et d’appropriation
La capacité de simplifier des problèmes complexes
Une passion pour l’amélioration de l’expérience client grâce à la technologie et l’automatisation

Pourquoi rejoindre Progitek

Soutenir les professionnels dentaires du Québec avec un logiciel critique pour leurs opérations.
Rejoindre une entreprise technologique collaborative et innovante.
Travailler avec une plateforme SaaS en croissance utilisée par plus de 1 000 cliniques.
Contribuer à la création d’un support propulsé par l’IA améliorant à la fois l’expérience client et la productivité des équipes.

Avantages :

Salaire de base compétitif
Congés flexibles
Possibilités d’évolution de carrière dans une entreprise en forte croissance

_________________________________________________________________________________________________

About Progitek

As part of the Valsoft ecosystem, Progitek operates with a long-term ownership mindset focused on operational excellence, sustainable growth, and customer success.

Role Overview

The Customer Support Manager is responsible for leading and scaling Progitek’s support organization while delivering an exceptional experience to dental clinics using the Dentitek platform.

Key Responsibilities

Team Leadership & Development

Lead, mentor, and develop a team of Customer Support Specialists.

Conduct regular coaching sessions, ticket reviews, and performance evaluations.

Foster a culture of customer obsession, collaboration, and continuous improvement.

Define and monitor support KPIs such as response time, resolution time, CSAT, and escalation rates.

Build scalable team processes as the customer base grows.

Customer Support Operations

Oversee daily support operations across phone, email, and ticketing channels.

Ensure fast and effective resolution of customer issues.

Act as the escalation point for complex or high-impact customer cases.

Ensure all support interactions are documented and tracked within the support system.

Customer Experience Excellence

Ensure support interactions deliver professional, empathetic, and solution-oriented customer experience.

Help dental clinics maximize the value of the Dentitek platform.

Transform support requests into positive customer interactions that strengthen long-term relationships.

Partner with Customer Success to improve retention and adoption of the platform.

AI-Enabled Support & Automation

Implement and manage AI-assisted support tools to improve response speed and support quality.

Assist in designing and customizing AI agents while ensuring their successful deployment.

Identify repetitive support workflows that can be automated through AI or process improvements.

Measure the impact of automation in terms of productivity gains and support efficiency improvements.

Knowledge Management & Continuous Improvement

Build and maintain a knowledge base and internal troubleshooting documentation.

Analyze ticket trends to identify product issues, recurring bugs, or training gaps.

Collaborate with Product and Engineering teams to improve product usability and reliability.

Contribute to the creation of training materials and best practices for customers and internal teams.

Cross-Functional Collaboration

Work closely with:

Implementation & Training teams to support new clinics onboarding to Dentitek.

Engineering teams escalate technical issues and investigate system behavior.

Customer Success teams to improve adoption, retention, and client satisfaction.

Provide structured product feedback based on customer issues and feature requests.

3–5+ years of experience in technical support, SaaS support, or customer service operations.

Experience mentoring or leading support teams.

Strong troubleshooting and problem-solving skills.

Ability to explain technical concepts clearly to non-technical users.

Excellent written and verbal communication in French and English.

Preferred

Experience in the dental, healthcare, or medical software industry.

Knowledge of dental clinic workflows (scheduling, billing, patient records, insurance).

Experience with CRM or ticketing platforms.

Experience implementing AI tools or automation in support workflows.

Familiarity with SaaS environments, APIs, and cloud systems.

Leadership Traits

Successful candidates will demonstrate:

Customer-first mindset

Analytical problem-solving ability

Strong ownership and accountability

Ability to simplify complex problems

Passion for improving customer experience through technology and automation

Support dental professionals across Quebec with mission-critical software.

Join a collaborative and innovative technology company.

Work with a growing SaaS platform used by 1,000+ clinics.

Help build AI-driven support operations that improve both customer experience and team productivity.

Competitive base salary

Flexible time off

Career growth within a fast-growing company

Apply About employer

More about this job

Responsibilities

The Customer Support Supervisor leads and scales the support organization while ensuring an exceptional experience for dental clinics using the Dentitek platform. This role involves managing team performance, implementing AI-driven support operations, and collaborating with cross-functional teams to improve product reliability and customer satisfaction.

Requirements

Candidates must have 3 to 5+ years of experience in technical or SaaS support with a proven background in team leadership and mentoring. Excellent problem-solving skills and professional proficiency in both French and English are required for this role.

Skills

Team leadership
Technical support
SaaS
AI-enabled support
Troubleshooting
KPI management
Mentoring
Problem-solving
Communication
CRM
Ticketing systems
Workflow automation
Knowledge management
Cross-functional collaboration

Benefits

Competitive base salary
Flexible time off
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Support
AI
Automation
Dental Software
CRM
Ticketing Systems
KPIs
Technical Support
Cloud Systems
APIs
Team Leadership
Mentoring
Operational Excellence
Customer Success
Workflow Optimization
Product Feedback
Data Analysis
Software Implementation
Healthcare Technology

Report this job