Find work in Canada.

325,215 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Staff UX Designer
BeyondTrust
Canada
Full-time
Support the Manager of UX Product Design in shaping the overall UX design vision, strategy, and roadmap for product experiences, considering user needs and business goals.
Added 11 mins ago
Engineering Manager
Michael Page
Toronto, ON · Greater Toronto Area, Canada
$160,000 to $170,000 CAD / year
Full-time
We are seeking an experienced Engineering Manager to lead a team of mechanical and controls engineers. This role combines technical leadership, project execution, and people management in a…
Added 11 mins ago
Community Residential Manager
Boardwalk
AB · Edmonton, AB
Full-time
…passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from…
Added 12 mins ago
Marketing Coordinator
Urbandale Corporation
Ottawa, ON
…and production execution. Working closely with the Director, Sales, Marketing & Product Development, Assistant Marketing Manager, sales teams, internal departments, agencies and suppliers,…
Added 26 mins ago
Business Development Manager, Enterprise Wireless & Network Services
ArcLinx Technology
Vancouver, BC
$100,000 to $120,000 CAD / year
Full-time
…our target markets. You will work closely with the founder, sales engineering, and delivery to find opportunities, qualify them, and win them. These include site surveys, design and…
Added 27 mins ago
Technical Manager - Papermaking (Canada)
J.D. Irving, Limited
Toronto, ON
Full-time
Execute & support Sales/Marketing product innovation initiatives
Added 27 mins ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
Adapt solution messaging for executives, marketing leaders, operations teams, compliance stakeholders, sales teams, data teams, and technical audiences.
Added 40 mins ago
Director, Operations Analytics
Sun Life Québec
Montreal, QC
Full-time
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Added 42 mins ago
Director, Operations Analytics
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
Full-time
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Added 42 mins ago
Senior Fertilizer Operations & Maintenance Operator
UFA Co-operative Ltd.
Ponoka, AB
Reporting to the Operations Manager, the Sr. Fertilizer Operations & Maintenance Operator supports the safe, reliable and efficient operation of the fertilizer facility, mobile equipment…
Added 42 mins ago
Auto Body Estimator (Newmarket)
Boyd Group Services
Newmarket, ON
Full-time
Attend training, information sessions and workshops recommended by Store Manager
Added 42 mins ago
Assistant Manager - Prince Albert, SK
Scotiabank
Prince Albert, SK
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 57 mins ago
Customer Onboarding Specialist
Jobber
Remote, Canada
Full-time · Remote
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 1 hour ago
Country Manager, Canada
CooperVision
Richmond Hill, ON
Full-time
…Reporting to the President, Americas Commercial, the Country Manager develops and executes strategies that enhance revenue growth, profitability, market share, employee engagement, and…
Added 1 hour ago
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
Full-time
At KMBS, we don’t just provide technical service - we create an exceptional customer experience. We are looking for a passionate leader, capable of guiding a team of customer-focused…
Added 1 hour ago
Senior Software Engineer II, Full Stack - Growth (Hybrid)
Homebase
Toronto, ON
Full-time
Partner cross-functionally with Sales, Data, Analytics, and Product to translate business needs into well-scoped technical solutions.
Added 1 hour ago
District Sales Manager - Western Canada
Cummins
Edmonton, AB
Full-time
We are looking for a talented District Sales Manager - Western Canada to join our team specializing in sales for our Cummins’ business in Edmonton, AB, Canada.
Added 1 hour ago
Account Manager
Robertson Electric Wholesale
Barrie, ON
Full-time
The Account Manager is responsible for providing exceptional customer service to their assigned accounts as well as prospecting and developing new business. They will identify opportunities…
Added 1 hour ago
MONTREAL – TECHNICAL SALES REPRESENTATIVE
M STEWART LTD
Montreal, QC
Full-time
This 70 plus year, privately held company is currently looking for a Technical Sales Representative to support our dynamic, team-based environment in Edmonton, Alberta. Our company delivers…
Added 1 hour ago
Senior Digital Marketing Manager
Church & Dwight Co., Inc.
Mississauga, ON
Full-time
Church & Dwight Canada is seeking a strategic, innovative, and results-driven Senior Digital Marketing Manager to lead the evolution of our digital marketing and eCommerce strategy across…
Added 1 hour ago
Senior Manager, Forecasting
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
The Forecasting Senior Manager, Oncology leads the US forecasting process for one of the key brands in the US Oncology portfolio. As a thought partner to the business, the Senior Manager…
Added 1 hour ago
Logistics Coordinator
Amrize
AB · Calgary, AB
Coordinate effectively with Logistics Manager, Operations, Quality Control (QA/QC), and Sales teams to resolve order or delivery issues and ensure customer satisfaction.
Added 1 hour ago
Electrical Engineer
Johnson Controls
AB · SA - Edmonton Orion
Full-time
Under the supervision of the Senior Electrical Engineering Manager, this position is responsible for collaborating in technical client conversations, pricing efforts, design development,…
Added 1 hour ago
RevOps Manager
Appear
Toronto, ON
Full-time
<li>Own HubSpot end-to-end: configuration, workflows, custom objects, pipelines, permissions, and data hygiene across Marketing Hub, Sales Hub, and Service Hub.</li>
Added 1 hour ago
Full Stack Software Engineer, Growth (Hybrid)
Homebase
Remote, Canada
$175,000 to $205,000 USD / year
Full-time · Remote
Partner cross-functionally with Sales, Data, Analytics, and Product to translate business needs into well-scoped technical solutions.

Valsoft Corporation

Superviseur (e) du Support Client / Customer Support Supervisor

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3 à 5+ ans d’expérience en support technique, support SaaS ou opérations de service client.
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Progitek (Dentitek) is a Quebec-based software company providing technology solutions for dental clinics across the province. Our platform helps clinics digitize operations, manage patient records, scheduling, billing, and insurance processes while improving efficiency and patient care. The company supports more than 1,000 dental clinics across Quebec and combines dental expertise with innovative software solutions.

As part of the Valsoft ecosystem, Progitek operates with a long-term ownership mindset focused on operational excellence, sustainable growth, and customer success.

Role Overview

The Customer Support Manager is responsible for leading and scaling Progitek’s support organization while delivering an exceptional experience to dental clinics using the Dentitek platform.

This role combines team leadership, technical support expertise, customer experience management, and AI-enabled support operations. The Team Lead ensures that clinics receive timely, effective assistance while helping the team continuously improve support processes, product feedback loops, and operational efficiency.

You will work closely with Sales, Engineering and Customer Success teams to resolve complex issues, improve the software, and ensure dental professionals can focus on what matters most, providing care to their patients.

Key Responsibilities

Team Leadership & Development

Lead, mentor, and develop a team of Customer Support Specialists.
Conduct regular coaching sessions, ticket reviews, and performance evaluations.
Foster a culture of customer obsession, collaboration, and continuous improvement.
Define and monitor support KPIs such as response time, resolution time, CSAT, and escalation rates.
Build scalable team processes as the customer base grows.

Customer Support Operations

Oversee daily support operations across phone, email, and ticketing channels.
Ensure fast and effective resolution of customer issues.
Act as the escalation point for complex or high-impact customer cases.
Ensure all support interactions are documented and tracked within the support system.

Customer Experience Excellence

Ensure support interactions deliver professional, empathetic, and solution-oriented customer experience.
Help dental clinics maximize the value of the Dentitek platform.
Transform support requests into positive customer interactions that strengthen long-term relationships.
Partner with Customer Success to improve retention and adoption of the platform.

AI-Enabled Support & Automation

Implement and manage AI-assisted support tools to improve response speed and support quality.
Assist in designing and customizing AI agents while ensuring their successful deployment.
Identify repetitive support workflows that can be automated through AI or process improvements.
Measure the impact of automation in terms of productivity gains and support efficiency improvements.

Knowledge Management & Continuous Improvement

Build and maintain a knowledge base and internal troubleshooting documentation.
Analyze ticket trends to identify product issues, recurring bugs, or training gaps.
Collaborate with Product and Engineering teams to improve product usability and reliability.
Contribute to the creation of training materials and best practices for customers and internal teams.

Cross-Functional Collaboration

Work closely with:

Implementation & Training teams to support new clinics onboarding to Dentitek.
Engineering teams escalate technical issues and investigate system behavior.
Customer Success teams to improve adoption, retention, and client satisfaction.
Provide structured product feedback based on customer issues and feature requests.
3–5+ years of experience in technical support, SaaS support, or customer service operations.
Experience mentoring or leading support teams.
Strong troubleshooting and problem-solving skills.
Ability to explain technical concepts clearly to non-technical users.
Excellent written and verbal communication in French and English.

Preferred

Experience in the dental, healthcare, or medical software industry.
Knowledge of dental clinic workflows (scheduling, billing, patient records, insurance).
Experience with CRM or ticketing platforms.
Experience implementing AI tools or automation in support workflows.
Familiarity with SaaS environments, APIs, and cloud systems.

Leadership Traits

Successful candidates will demonstrate:

Customer-first mindset
Analytical problem-solving ability
Strong ownership and accountability
Ability to simplify complex problems
Passion for improving customer experience through technology and automation
Support dental professionals across Quebec with mission-critical software.
Join a collaborative and innovative technology company.
Work with a growing SaaS platform used by 1,000+ clinics.
Help build AI-driven support operations that improve both customer experience and team productivity.
Competitive base salary
Flexible time off
Career growth within a fast-growing company

Read the full bilingual original

Progitek (Dentitek) est une entreprise québécoise de logiciels qui fournit des solutions technologiques aux cliniques dentaires à travers la province. Notre plateforme aide les cliniques à numériser leurs opérations, gérer les dossiers patients, la prise de rendez-vous, la facturation et les processus d’assurance tout en améliorant l’efficacité et la qualité des soins aux patients.

L’entreprise soutient plus de 1 000 cliniques dentaires au Québec et combine expertise dentaire et solutions logicielles innovantes.

En tant que membre de l’écosystème Valsoft, Progitek opère avec une vision de propriété à long terme axée sur l’excellence opérationnelle, une croissance durable et le succès client.

Aperçu du poste

Le Superviseur du support client est responsable de diriger et de faire évoluer l’organisation du support chez Progitek tout en offrant une expérience exceptionnelle aux cliniques dentaires utilisant la plateforme Dentitek.

Ce rôle combine gestion d’équipe, expertise en support technique, gestion de l’expérience client et opérations de support assistées par l’IA.

Le responsable veille à ce que les cliniques reçoivent une assistance rapide et efficace tout en aidant l’équipe à améliorer continuellement les processus de support, les boucles de rétroaction produit et l’efficacité opérationnelle.

Vous travaillerez en étroite collaboration avec les équipes Ventes, Ingénierie et Customer Success afin de résoudre des problèmes complexes, améliorer le logiciel et permettre aux professionnels dentaires de se concentrer sur l’essentiel : les soins aux patients.

Responsabilités principalesLeadership et développement d’équipe

Diriger, encadrer et développer une équipe de spécialistes du support client.
Conduire des séances régulières de coaching, des revues de tickets et des évaluations de performance.
Favoriser une culture centrée sur le client, la collaboration et l’amélioration continue.
Définir et suivre les KPI du support tels que :

temps de réponse
temps de résolution
CSAT (satisfaction client)
taux d’escalade

Mettre en place des processus d’équipe évolutifs à mesure que la base clients grandit.

Opérations de support client

Superviser les opérations quotidiennes de support via téléphone, courriel et système de tickets.
Assurer une résolution rapide et efficace des problèmes clients.
Agir comme point d’escalade pour les cas clients complexes ou critiques.
Veiller à ce que toutes les interactions de support soient documentées et suivies dans le système de support.

Excellence de l’expérience client

Garantir que les interactions de support offrent une expérience professionnelle, empathique et orientée solutions.
Aider les cliniques dentaires à maximiser la valeur de la plateforme Dentitek.
Transformer les demandes de support en interactions positives qui renforcent les relations à long terme avec les clients.
Collaborer avec l’équipe Customer Success pour améliorer la rétention et l’adoption de la plateforme.

Support assisté par l’IA et automatisation

Mettre en œuvre et gérer des outils de support assistés par l’IA pour améliorer la rapidité et la qualité des réponses.
Participer à la conception et à la personnalisation d’agents IA et assurer leur déploiement réussi.
Identifier les workflows de support répétitifs pouvant être automatisés via l’IA ou des améliorations de processus.
Mesurer l’impact de l’automatisation en termes de gains de productivité et d’amélioration de l’efficacité du support.

Gestion des connaissances et amélioration continue

Construire et maintenir une base de connaissances et de la documentation interne de dépannage.
Analyser les tendances des tickets pour identifier :

problèmes produit
bogues récurrents
lacunes de formation

Collaborer avec les équipes Produit et Ingénierie afin d’améliorer l’utilisabilité et la fiabilité du logiciel.
Contribuer à la création de matériel de formation et de bonnes pratiques pour les clients et les équipes internes.

Collaboration interfonctionnelle

Travailler étroitement avec :

Les équipes Implantation et Formation pour soutenir l’intégration des nouvelles cliniques sur Dentitek.
Les équipes Ingénierie pour escalader les problèmes techniques et analyser le comportement du système.
Les équipes Customer Success afin d’améliorer l’adoption, la rétention et la satisfaction des clients.
Fournir un retour structuré sur le produit basé sur les problèmes clients et les demandes de fonctionnalités.

QualificationsExigées

3 à 5+ ans d’expérience en support technique, support SaaS ou opérations de service client.
Expérience dans le mentorat ou la gestion d’équipes de support.
Excellentes compétences en résolution de problèmes et dépannage.
Capacité à expliquer des concepts techniques à des utilisateurs non techniques.
Excellentes compétences de communication écrite et orale en français et en anglais.

Atouts

Expérience dans l’industrie dentaire, de la santé ou des logiciels médicaux.
Connaissance des flux de travail des cliniques dentaires :

prise de rendez-vous
facturation
dossiers patients
assurances

Expérience avec des CRM ou plateformes de ticketing.
Expérience dans l’implantation d’outils d’IA ou d’automatisation dans le support.
Familiarité avec les environnements SaaS, APIs et systèmes cloud.

Qualités de leadership recherchées

Les candidats retenus démontreront :

Une mentalité orientée client
Une forte capacité d’analyse et de résolution de problèmes
Un sens marqué de responsabilité et d’appropriation
La capacité de simplifier des problèmes complexes
Une passion pour l’amélioration de l’expérience client grâce à la technologie et l’automatisation

Pourquoi rejoindre Progitek

Soutenir les professionnels dentaires du Québec avec un logiciel critique pour leurs opérations.
Rejoindre une entreprise technologique collaborative et innovante.
Travailler avec une plateforme SaaS en croissance utilisée par plus de 1 000 cliniques.
Contribuer à la création d’un support propulsé par l’IA améliorant à la fois l’expérience client et la productivité des équipes.

Avantages :

Salaire de base compétitif
Congés flexibles
Possibilités d’évolution de carrière dans une entreprise en forte croissance

_________________________________________________________________________________________________

About Progitek

As part of the Valsoft ecosystem, Progitek operates with a long-term ownership mindset focused on operational excellence, sustainable growth, and customer success.

Role Overview

The Customer Support Manager is responsible for leading and scaling Progitek’s support organization while delivering an exceptional experience to dental clinics using the Dentitek platform.

Key Responsibilities

Team Leadership & Development

Lead, mentor, and develop a team of Customer Support Specialists.

Conduct regular coaching sessions, ticket reviews, and performance evaluations.

Foster a culture of customer obsession, collaboration, and continuous improvement.

Define and monitor support KPIs such as response time, resolution time, CSAT, and escalation rates.

Build scalable team processes as the customer base grows.

Customer Support Operations

Oversee daily support operations across phone, email, and ticketing channels.

Ensure fast and effective resolution of customer issues.

Act as the escalation point for complex or high-impact customer cases.

Ensure all support interactions are documented and tracked within the support system.

Customer Experience Excellence

Ensure support interactions deliver professional, empathetic, and solution-oriented customer experience.

Help dental clinics maximize the value of the Dentitek platform.

Transform support requests into positive customer interactions that strengthen long-term relationships.

Partner with Customer Success to improve retention and adoption of the platform.

AI-Enabled Support & Automation

Implement and manage AI-assisted support tools to improve response speed and support quality.

Assist in designing and customizing AI agents while ensuring their successful deployment.

Identify repetitive support workflows that can be automated through AI or process improvements.

Measure the impact of automation in terms of productivity gains and support efficiency improvements.

Knowledge Management & Continuous Improvement

Build and maintain a knowledge base and internal troubleshooting documentation.

Analyze ticket trends to identify product issues, recurring bugs, or training gaps.

Collaborate with Product and Engineering teams to improve product usability and reliability.

Contribute to the creation of training materials and best practices for customers and internal teams.

Cross-Functional Collaboration

Work closely with:

Implementation & Training teams to support new clinics onboarding to Dentitek.

Engineering teams escalate technical issues and investigate system behavior.

Customer Success teams to improve adoption, retention, and client satisfaction.

Provide structured product feedback based on customer issues and feature requests.

3–5+ years of experience in technical support, SaaS support, or customer service operations.

Experience mentoring or leading support teams.

Strong troubleshooting and problem-solving skills.

Ability to explain technical concepts clearly to non-technical users.

Excellent written and verbal communication in French and English.

Preferred

Experience in the dental, healthcare, or medical software industry.

Knowledge of dental clinic workflows (scheduling, billing, patient records, insurance).

Experience with CRM or ticketing platforms.

Experience implementing AI tools or automation in support workflows.

Familiarity with SaaS environments, APIs, and cloud systems.

Leadership Traits

Successful candidates will demonstrate:

Customer-first mindset

Analytical problem-solving ability

Strong ownership and accountability

Ability to simplify complex problems

Passion for improving customer experience through technology and automation

Support dental professionals across Quebec with mission-critical software.

Join a collaborative and innovative technology company.

Work with a growing SaaS platform used by 1,000+ clinics.

Help build AI-driven support operations that improve both customer experience and team productivity.

Competitive base salary

Flexible time off

Career growth within a fast-growing company

Apply About employer

More about this job

Responsibilities

The Customer Support Supervisor leads and scales the support organization while ensuring an exceptional experience for dental clinics using the Dentitek platform. This role involves managing team performance, implementing AI-driven support operations, and collaborating with cross-functional teams to improve product reliability and customer satisfaction.

Requirements

Candidates must have 3 to 5+ years of experience in technical or SaaS support with a proven background in team leadership and mentoring. Excellent problem-solving skills and professional proficiency in both French and English are required for this role.

Skills

Team leadership
Technical support
SaaS
AI-enabled support
Troubleshooting
KPI management
Mentoring
Problem-solving
Communication
CRM
Ticketing systems
Workflow automation
Knowledge management
Cross-functional collaboration

Benefits

Competitive base salary
Flexible time off
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Support
AI
Automation
Dental Software
CRM
Ticketing Systems
KPIs
Technical Support
Cloud Systems
APIs
Team Leadership
Mentoring
Operational Excellence
Customer Success
Workflow Optimization
Product Feedback
Data Analysis
Software Implementation
Healthcare Technology

Report this job