Jobs in Canada

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Client Advisor
RBC
Orangeville, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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PC
Contractor Safety Management Lead
PETRONAS Canada
Calgary, AB
- Full-time
…in the Montney play in northeast British Columbia and are a partner in LNG Canada. As part of PETRONAS, a dynamic global energy group with presence in over 100 countries, we are…
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PV
Keyholder
Pet Valu
Bathurst, NB
- Part-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Senior Governance & Control Analyst (ATHN466)
TD
Toronto, ON
- Full-time
Reporting to the Manager, Governance and Control, the Senior Governance and Control Analyst supports Canadian Commercial Bank by leading defined governance and control activities, providing…
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Wealth Planning Advisor
BMO
Edmonton, AB · Enbridge
- Full-time
Work Arrangement: Hybrid role (4 days in office, 1 day remote)
Added 15 mins ago
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Senior Technical Program Manager
Flexton Inc.
Canada
- Full-time
As a Senior Technical Program Manager, you will lead complex, cross-functional programs across Search, Recommendations, and Product Knowledge. You will partner with Product, Engineering,…
Added 15 mins ago
FI
Client Service Delivery Manager
Flextrack Inc
Canada
- Full-time
The Client Service Delivery Manager is a key leadership role within our Customer Success organization, accountable for the day-to-day operation, responsiveness, and quality of support and…
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Account Manager (IT Staffing)
Procom
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
As we continue to grow, we're looking for an Account Manager who is passionate about sales, motivated by success, and eager to work with a team that gives you the tools, data, and support…
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Data Centre Account Manager
Telecon
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Telecon’s Enterprise division is looking to hire a Data Centre Account Manager to join our team of dynamic sales professionals. This role is ideal for someone with prior experience selling…
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Supply Chain Planner - Mandarin
Collabera
Mississauga, ON
- Contract
Identify opportunities to improve supply flexibility while balancing inventory, collaborate with category manager on supplier working capital, and obsolescence risks.
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MS Fabric Data Engineer
Altis
Toronto, ON · North York, ON
- $70 to $80 CAD / hour
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 15 mins ago
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Associate Portfolio Manager, Public Credit
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Our collaborative culture and value-add approach to strategic partnerships makes us a preferred partner to some of the largest investors in the world. We have a targeted strategy to grow…
Added 15 mins ago
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Senior Manager, Financial Planning & Analysis
Irving Oil
Saint John, NB
- Full-time
As a Senior Manager, Financial Planning & Analysis (FP&A), you will lead FP&A and accounting teams, providing strategic financial guidance through forecasting, reporting, analysis, and…
Added 15 mins ago
GE
Field Recruiter
GFL Environmental Inc.
AB
- Full-time
Ready to elevate your career? GFL is expanding! We are officially hunting for our next Field Talent Acquisition Partner in Edmonton, AB - someone ready to bring fresh ideas and grow…
Added 15 mins ago
Specialist, Information Governance Program
Independent Electricity System Operator
Canada
Under the guidance of the Supervisor and Senior Manager, support the design, implementation, and continuous improvement of the Information Governance (IG) Program, including embedding IG…
Added 15 mins ago
VC
Technical Account Manager
Valsoft Corporation
Remote, Canada
- Remote
Vocantas is looking for a Technical Account Manager to make sure our customers succeed after they buy, partnering with the Account Executive who owns each account. This role blends hands-on…
Added 15 mins ago
Manager, Strategy
Kepler Group
Toronto, ON
The Strategy Manager will be a leader on key client relationships. In this critical role, you’ll be responsible for deeply understanding clients’ business issues and goals, becoming the…
Added 15 mins ago
Distribution Supervisor
CONA Services
Winnipeg, MB
Shift/Hours – Tuesday to Saturday, Day Shift (Flexibility Required)
Added 15 mins ago
Distribution Supervisor
CONA Services
Winnipeg, MB
Shift/Hours – Tuesday to Saturday, Day Shift (Flexibility Required)
Added 30 mins ago
Business Planning and Workforce Manager
Google
Waterloo, ON
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 30 mins ago
Operations Manager, YXU1
Amazon
St. Thomas, ON
…customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for…
Added 30 mins ago
Sr. Cloud Technical Account Manager, ES-Public Sector-Canada
Amazon
Toronto, ON
…AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including…
Added 45 mins ago
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IT Cloud & DevOps Engineer
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart…
Added 45 mins ago
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Business Development Executive | Women & Underrepresented Candidates Encouraged
ONGroupOfCompanies.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…province and country, we are looking for a Strategic Growth Manager to evaluate and develop a sales team best positioned to grow across th province and country.We are actively building a…

Valsoft Corporation

Technical Account Manager

Remote, Canada

Remote

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 3–5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

About Vocantas

Vocantas provides workforce engagement and communication solutions for organizations where responsiveness and reliability are critical. Its platform helps customers improve staff communication, automate scheduling and outreach workflows, and increase operational efficiency. Vocantas supports organizations across North America in streamlining their processes and improving the experience for their staff and the people they serve.

Vocantas is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.

The Opportunity

Vocantas is looking for a Technical Account Manager to make sure our customers succeed after they buy, partnering with the Account Executive who owns each account. This role blends hands-on support, adoption strategy and product expertise. You’ll triage and resolve customer issues, work with internal teams to move them forward, present insights at QBRs, and identify opportunities to expand.

You’ll also have an opportunity to improve how the team operates by spotting gaps, suggesting practical solutions, and helping build stronger customer success processes as the organization evolves.

Location: Canada (remote)

While we aim to keep to regular business hours, this role requires the flexibility to support customers outside those hours, and across time zones, when urgent issues arise.

The salary for this role is $60,000–75,000 per year, plus an annual performance bonus and an uncapped expansion incentive. Final compensation will be determined based on experience, skills, and qualifications.

What You’ll Own

Customer Support

Act as the first point of contact when customers in your portfolio experience an issue or need assistance.

Troubleshoot and resolve support tickets, bringing in Support, Product or Engineering when an issue needs their expertise.

Manage customer escalations and sensitive situations with clear communication and consistent follow-through.

Triage, Prioritization & Internal Communication

Triage and prioritize customer issues and activities across your portfolio to meet service commitments.

Work with Support, Product and Engineering on complex issues, providing the context needed to move them toward resolution, and keep customers informed throughout.

Track customer commitments, open action items, and internal follow-ups through to completion.

Engagement & Adoption Strategy

Lead onboarding activities for Enterprise customers, including milestone planning, progress tracking, and adoption support.

Build strong customer relationships through proactive communication, regular engagement, and a clear understanding of each customer’s needs.

Identify at-risk accounts early through customer feedback, usage trends, and engagement patterns, and proactively drive recovery plans.

QBRs & Account Strategy

Partner with the Account Executive on structured Quarterly Business Reviews (QBRs) focused on customer outcomes, adoption, and future priorities.

Present usage and value insights, and follow through on the action items that come out of each review.

Expansion & Renewals

Identify expansion opportunities across your accounts and support the Account Executive through to close.

Support renewal conversations with insight into account health, risks and value delivered.

Product Expertise & Continuous Improvement

Develop deep expertise in the Vocantas platform and serve as a trusted advisor, guiding customers on best practices and training them to get the most out of the product.

Look for gaps, inefficient processes, or recurring customer issues and bring forward practical solutions to improve how the team works.

Collaborate closely with Product, Engineering, Support, and Sales to address customer needs and improve the overall customer experience.

Contribute to the development of customer success processes, playbooks, and AI-supported workflows.

What We’re Looking For

3–5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment.

Exceptional written and verbal communication skills, with the confidence to work with customers by email and phone, lead meetings, and deliver training.

Comfortable troubleshooting and resolving a range of technical issues, and knowing when to bring in other teams.

Ability to triage and prioritize competing customer issues and activities.

Experience managing customer relationships, escalations, and onboarding and adoption initiatives.

Comfortable presenting data and insights to customer stakeholders.

Experience identifying expansion opportunities and supporting a sales partner through to close.

Ability to learn a product deeply and become a trusted advisor to customers.

An AI-first approach to your work: you look for ways AI and automation can make you faster, sharper and more scalable, and you bring those ideas to the team.

Strong project management and organizational skills, with the ability to manage multiple priorities at once.

Experience working cross-functionally with Product, Engineering, Support, and Sales teams.

A proactive, solution-oriented mindset: you notice what is not working, bring forward ideas, and follow through on improvements.

Strongly Preferred

Experience serving customers in healthcare, public sector or manufacturing.

Experience using platforms such as Salesforce and Jira.

Experience working within organizations where processes and tooling are actively evolving.

Why Vocantas?

Make a visible impact: join a small team where your decisions, ideas, and improvements can directly influence the customer experience.

Own the customer relationship: become the person your accounts rely on, from ongoing partnership and guidance to solving day-to-day issues.

Work closely across the business: collaborate directly with Product, Engineering, Support, and Sales to get customers the answers and outcomes they need.

Help improve how the team works: identify what could work better and have a meaningful role in shaping processes, playbooks, and tools.

Entrepreneurial Energy: No two days look the same. You’ll work on meaningful problems with real business impact.

High Autonomy, High Impact: Own your work from Day 1 in a team that trusts you to deliver.

Learning-Driven Culture: A continuous improvement mindset across product, process, and people.

Join Us

Join Vocantas and become a trusted partner to our customers while solving real problems and helping us continuously improve how we support them.

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

#Vocantas

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Technical Account Manager will act as the primary point of contact for customers, managing support, onboarding, and adoption strategies. They will also collaborate with internal teams to resolve issues, conduct business reviews, and identify opportunities for account expansion.

Requirements

Candidates must have 3–5 years of experience in Technical Account Management or Customer Success within a B2B SaaS environment. Strong communication, troubleshooting, and project management skills are required, along with the ability to work cross-functionally and leverage AI tools.

Skills

Technical Account Management
Customer Success
B2B SaaS
Troubleshooting
Customer Escalations
Onboarding
Adoption Strategy
Quarterly Business Reviews
Sales Support
Project Management
Cross-functional Collaboration
Data Analysis
Communication
AI-powered tools
Salesforce
Jira

Benefits

Annual performance bonus
Uncapped expansion incentive

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
B2B SaaS
Customer Success
Workforce Engagement
Communication Solutions
Scheduling Automation
Operational Efficiency
Support Tickets
Escalation Management
Enterprise Customers
Onboarding
Adoption Strategy
QBR
Account Strategy
Expansion
Renewals
Product Expertise
AI-first approach
Automation
Project Management
Salesforce
Jira
Healthcare
Public Sector
Manufacturing
Cross-functional
Customer Experience
Playbooks
Workflow Optimization
Technical Support

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Work requirements

Jobs in Canada