Jobs in Canada

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Added 8 mins ago
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SPECIALITY ASSISTANT STORE MANAGER- OAKVILLE BURLOAK STORE
The Home Depot Canada
Oakville, ON
- Full-time
…their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that…
Added 8 mins ago
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Senior Marketing E-Commerce Specialist
EZShop
Montreal, QC
- $60,000 to $85,000 CAD / year
- Full-time
…optimization into strategies that grow traffic, conversion, and sales. You'll work closely with our 360 experts (SEO and Ads specialists), our web team, and our account managers, and act as…
Added 8 mins ago
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DIRECTEUR ADJOINT DE MAGASIN, VENTES SPÉCIALES
The Home Depot Canada
Oakville, ON
- Full-time
…their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that…
Added 8 mins ago
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Lead Client Success Manager
OpenText
Waterloo, ON
- Full-time
As a Lead Client Success Manager at OpenText, you’ll play a key role in helping SaaS clients progress from onboarding to adoption, measurable value realization, renewal and growth. You’ll…
Added 8 mins ago
SmartTrace Enterprise Technical Account Specialist
Chemelex
Edmonton, AB
Recognize customer needs for additional monitoring, materials, repairs or field services and refer opportunities to the Technical Account Manager or sales team.
Added 8 mins ago
GE
Project Manager
Groundwater Environmental Management Services (GEMS) Inc.
Concord, ON
- Full-time
We are currently seeking a Project Manager to join our team in Concord, ON!
Added 8 mins ago
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Manager, Consumer Products & Solutions
Visa
Toronto, ON
- Full-time
Visa is looking to fill vacant position Manager, Consumer Products & Solutions. The anticipated compensation range for this position is $120,670 CAD –$170,670 CAD per year, which includes…
Added 8 mins ago
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BMO Personal & Business Banking Development Program (New Graduate) - 2 Year Program
BMO
Toronto, ON · BMOPLACE
- Full-time
Support development and implementation of product strategies to drive sales of existing banking products, launch new products to market, optimize profitability and improve the customer…
Added 23 mins ago
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Wealth Planning Advisor
BMO
Edmonton, AB · Enbridge
- Full-time
Work Arrangement: Hybrid role (4 days in office, 1 day remote)
Added 23 mins ago
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Portfolio Manager (Commercial Banking)
BMO
Edmonton, AB · Calgary, AB
- Full-time
The Portfolio Manager role will be supporting the Dealer Finance group within Commercial Banking.
Added 23 mins ago
Meat Wrapper (Auburn Bay)
Calgary Co-op
Calgary, AB
…Cutter position reports directly to the Meat Supervisor/Meat Manager, and the main responsibilities…
Added 23 mins ago
Meat Cutter (Midtown)
Calgary Co-op
Calgary, AB
…Cutter position reports directly to the Meat Supervisor/Meat Manager, and the main responsibilities…
Added 38 mins ago
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Industry Manager
Hays
Burlington, ON
- Full-time
Our client is looking for an Industry Manager, Mining, Minerals, & Metals to join our Group. Join a forward‑thinking, global leader and take charge of defining strategic direction,…
Added 38 mins ago
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Data Centre Account Manager
Telecon
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Telecon’s Enterprise division is looking to hire a Data Centre Account Manager to join our team of dynamic sales professionals. This role is ideal for someone with prior experience selling…
Added 38 mins ago
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Contact Sales Representative
Hays
Burlington, ON
- Full-time
Transition with Regional Sales Manager and Project Sales Manager for larger projects uncovered through scouting
Added 38 mins ago
Temporary Showroom Manager Vancouver, BC
Cosentino
Vancouver, BC
The Cosentino City Center Manager manages a portfolio of Residential Interior Designer accounts, builds a strong network of local partners, oversees the daily operations of the City Center…
Added 38 mins ago
VC
Technical Account Manager
Valsoft Corporation
Remote, Canada
- Remote
Vocantas is looking for a Technical Account Manager to make sure our customers succeed after they buy, partnering with the Account Executive who owns each account. This role blends hands-on…
Added 53 mins ago
Technical Service Specialist
Univar Solutions
Toronto, ON
About the Position: Reporting to the Water Treatment Industry Manager – Eastern Canada, the Technical Service Specialist (TSS) will be responsible for supporting our Sales team on a…
Added 53 mins ago
Sr. Cloud Technical Account Manager, ES-Public Sector-Canada
Amazon
Toronto, ON
…service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all…
Added 1 hour ago
M&
Credit Control/Collections Specialist-Ottawa
Marks & Clerk
Ottawa, ON
- Full-time
● Review and monitor sales ledger balances, ensuring collection targets are consistently maintained, and cash collection is maximised.
Added 1 hour ago
Service Manager (Machine & Automation Solutions)
Source Atlantic Ltd.
Winnipeg, MB · Calgary, AB
The Service Manager will lead the CNC and Machine Repair service team across Manitoba, Saskatchewan, Alberta, and British Columbia, ensuring responsive, high-quality service while driving…
Added 1 hour ago
Technical Account Manager
F12.net
Vancouver, BC
The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in…
Added 1 hour ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Georges, QC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 1 hour ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Ste.-Foy, QC · SAINTE-FOY, QC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Alma, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.

Valsoft Corporation

Technical Account Manager

Remote, Canada

Remote

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 3–5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

About Vocantas

Vocantas provides workforce engagement and communication solutions for organizations where responsiveness and reliability are critical. Its platform helps customers improve staff communication, automate scheduling and outreach workflows, and increase operational efficiency. Vocantas supports organizations across North America in streamlining their processes and improving the experience for their staff and the people they serve.

Vocantas is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.

The Opportunity

Vocantas is looking for a Technical Account Manager to make sure our customers succeed after they buy, partnering with the Account Executive who owns each account. This role blends hands-on support, adoption strategy and product expertise. You’ll triage and resolve customer issues, work with internal teams to move them forward, present insights at QBRs, and identify opportunities to expand.

You’ll also have an opportunity to improve how the team operates by spotting gaps, suggesting practical solutions, and helping build stronger customer success processes as the organization evolves.

Location: Canada (remote)

While we aim to keep to regular business hours, this role requires the flexibility to support customers outside those hours, and across time zones, when urgent issues arise.

The salary for this role is $60,000–75,000 per year, plus an annual performance bonus and an uncapped expansion incentive. Final compensation will be determined based on experience, skills, and qualifications.

What You’ll Own

Customer Support

Act as the first point of contact when customers in your portfolio experience an issue or need assistance.

Troubleshoot and resolve support tickets, bringing in Support, Product or Engineering when an issue needs their expertise.

Manage customer escalations and sensitive situations with clear communication and consistent follow-through.

Triage, Prioritization & Internal Communication

Triage and prioritize customer issues and activities across your portfolio to meet service commitments.

Work with Support, Product and Engineering on complex issues, providing the context needed to move them toward resolution, and keep customers informed throughout.

Track customer commitments, open action items, and internal follow-ups through to completion.

Engagement & Adoption Strategy

Lead onboarding activities for Enterprise customers, including milestone planning, progress tracking, and adoption support.

Build strong customer relationships through proactive communication, regular engagement, and a clear understanding of each customer’s needs.

Identify at-risk accounts early through customer feedback, usage trends, and engagement patterns, and proactively drive recovery plans.

QBRs & Account Strategy

Partner with the Account Executive on structured Quarterly Business Reviews (QBRs) focused on customer outcomes, adoption, and future priorities.

Present usage and value insights, and follow through on the action items that come out of each review.

Expansion & Renewals

Identify expansion opportunities across your accounts and support the Account Executive through to close.

Support renewal conversations with insight into account health, risks and value delivered.

Product Expertise & Continuous Improvement

Develop deep expertise in the Vocantas platform and serve as a trusted advisor, guiding customers on best practices and training them to get the most out of the product.

Look for gaps, inefficient processes, or recurring customer issues and bring forward practical solutions to improve how the team works.

Collaborate closely with Product, Engineering, Support, and Sales to address customer needs and improve the overall customer experience.

Contribute to the development of customer success processes, playbooks, and AI-supported workflows.

What We’re Looking For

3–5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment.

Exceptional written and verbal communication skills, with the confidence to work with customers by email and phone, lead meetings, and deliver training.

Comfortable troubleshooting and resolving a range of technical issues, and knowing when to bring in other teams.

Ability to triage and prioritize competing customer issues and activities.

Experience managing customer relationships, escalations, and onboarding and adoption initiatives.

Comfortable presenting data and insights to customer stakeholders.

Experience identifying expansion opportunities and supporting a sales partner through to close.

Ability to learn a product deeply and become a trusted advisor to customers.

An AI-first approach to your work: you look for ways AI and automation can make you faster, sharper and more scalable, and you bring those ideas to the team.

Strong project management and organizational skills, with the ability to manage multiple priorities at once.

Experience working cross-functionally with Product, Engineering, Support, and Sales teams.

A proactive, solution-oriented mindset: you notice what is not working, bring forward ideas, and follow through on improvements.

Strongly Preferred

Experience serving customers in healthcare, public sector or manufacturing.

Experience using platforms such as Salesforce and Jira.

Experience working within organizations where processes and tooling are actively evolving.

Why Vocantas?

Make a visible impact: join a small team where your decisions, ideas, and improvements can directly influence the customer experience.

Own the customer relationship: become the person your accounts rely on, from ongoing partnership and guidance to solving day-to-day issues.

Work closely across the business: collaborate directly with Product, Engineering, Support, and Sales to get customers the answers and outcomes they need.

Help improve how the team works: identify what could work better and have a meaningful role in shaping processes, playbooks, and tools.

Entrepreneurial Energy: No two days look the same. You’ll work on meaningful problems with real business impact.

High Autonomy, High Impact: Own your work from Day 1 in a team that trusts you to deliver.

Learning-Driven Culture: A continuous improvement mindset across product, process, and people.

Join Us

Join Vocantas and become a trusted partner to our customers while solving real problems and helping us continuously improve how we support them.

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

#Vocantas

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Technical Account Manager will act as the primary point of contact for customers, managing support, onboarding, and adoption strategies. They will also collaborate with internal teams to resolve issues, conduct business reviews, and identify opportunities for account expansion.

Requirements

Candidates must have 3–5 years of experience in Technical Account Management or Customer Success within a B2B SaaS environment. Strong communication, troubleshooting, and project management skills are required, along with the ability to work cross-functionally and leverage AI tools.

Skills

Technical Account Management
Customer Success
B2B SaaS
Troubleshooting
Customer Escalations
Onboarding
Adoption Strategy
Quarterly Business Reviews
Sales Support
Project Management
Cross-functional Collaboration
Data Analysis
Communication
AI-powered tools
Salesforce
Jira

Benefits

Annual performance bonus
Uncapped expansion incentive

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
B2B SaaS
Customer Success
Workforce Engagement
Communication Solutions
Scheduling Automation
Operational Efficiency
Support Tickets
Escalation Management
Enterprise Customers
Onboarding
Adoption Strategy
QBR
Account Strategy
Expansion
Renewals
Product Expertise
AI-first approach
Automation
Project Management
Salesforce
Jira
Healthcare
Public Sector
Manufacturing
Cross-functional
Customer Experience
Playbooks
Workflow Optimization
Technical Support

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Work requirements

Jobs in Canada