VALWELL TECHNOLOGIES
Innovative Solutions for the Oil & Gas Industry
Field Service Coordinator
Full-Time | Edmonton, AB or Bonnyville, AB | In Person
Why ValWell?
ValWell is a small company on the verge of big growth. A recent acquisition is fuelling our expansion, and the people who join us now will help shape what comes next. For a coordinator, that means you're not a dispatcher buried in someone else's process - you own the field service schedule, and the way our crews get to the job starts with you.
- A flexible, independent work environment where you manage the field service schedule and the systems behind it.
- Access to best-in-class resources, tools, and technology to run a modern service operation.
- Grow your income as you drive growth - new roles and leadership opportunities are being created as we scale.
- Direct access to the field crews, the shop, and the customers whose jobs you're coordinating.
- The stability of an established business with the energy of a company entering its next chapter.
The Role
We're looking for an organized, people-first Field Service Coordinator to plan, schedule, and support our Field Service team across our Edmonton and Bonnyville operations. You'll be the hub between customers, field crews, HSE, and Training - making sure the right people, with the right tickets and equipment, are on the right job at the right time.
This role sits at the centre of day-to-day field operations. You'll build and maintain the crew schedule, be the go-to for coverage and call-handling questions, keep our records audit-ready, and help new hires get onboarded and job-ready. If you want a role where you run the schedule rather than just react to it, this is it.
What You'll Do
Scheduling & Coordination
- Coordinate and prioritize scheduling for the Field Service team so customer needs are met safely, on time, and efficiently.
- Balance crew availability, certifications, equipment, and travel to assign the right people to each job.
- Adjust the schedule in real time as rush jobs, call-outs, and customer changes come in, and communicate the impact clearly.
- Track crew hours and extended shifts to support fatigue management and keep field operations
compliant.
Communication & Customer Support
- Serve as a key point of contact for personnel coverage, call handling, response times, and service
protocols.
- Build strong working relationships with customers, crew leads, and internal departments.
- Communicate job details, changes, and expectations to field crews and customers so nothing falls
through the cracks.
Onboarding & Training Support
- Coordinate with the HSE and Training departments to onboard new field employees and schedule
required training.
- Help track certifications and renewal dates so crews stay qualified and job-ready.
Records & Administration
- Maintain accurate records, schedules, and supporting documentation for field service operations.
- Prepare reports, spreadsheets, and other business documentation to support operational and
management decisions.
- Assist with administrative projects and other duties as assigned to support the success of the Field
Service team.
What You Bring
- High school diploma, GED, or equivalent.
- Strong customer service and relationship-building skills, with the ability to communicate information
clearly and provide guidance when needed.
- Professional demeanor and excellent interpersonal skills.
- Strong organizational, planning, and time-management skills, with the ability to prioritize and manage
multiple tasks at once.
- Analytical and problem-solving abilities, and sound judgment when priorities compete.
- Basic knowledge of industrial safety practices and a commitment to following all company and safety
policies, promoting safe work behaviours, and proactively addressing unsafe conditions.
- Strong computer proficiency, including Microsoft Office and other business software for
communication, reporting, and data management.
- Intermediate verbal and written communication skills and basic mathematical skills.
- Ability to execute strategies and support departmental initiatives.
- Ability to work independently with minimal supervision.
- Ability to work extended hours, including more than 8 hours per day or 40 hours per week, as
business needs require.
- Ability to read, write, and speak English fluently.
Nice to Have:
- One to two years of coordination or coordinator-support experience.
- Experience running or supporting field operations, service organizations, or customer-facing teams.
- Experience preparing reports, spreadsheets, presentations, and other business documentation.
- Familiarity with oil and gas field services, valve or pressure equipment, or industrial safety programs.
- Experience with scheduling, dispatch, or workforce-management software.
- Valid Class 5 Driver's Licence (or equivalent).
What We Offer
- Competitive full-time compensation based on experience, with the opportunity to grow your income
as you drive growth.
- Comprehensive benefits package, including medical, dental, vision, and more.
- A flexible, independent work environment.
- Best-in-class resources, tools, and technology.
- On-the-job training and real opportunities for advancement.
- The chance to build the field service coordination function at a company that's scaling.
How to Apply
Ready to build your career with a company that's going places? Submit your resume and a brief cover
letter outlining your experience and which location - Edmonton or Bonnyville - you're applying for. You can apply online through Indeed.
ValWell Technologies is an equal opportunity employer. We thank all applicants for their interest; however,
only those selected for an interview will be contacted.
