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Valwell Technologies

Service Coordinator

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

VALWELL TECHNOLOGIES

Innovative Solutions for the Oil & Gas Industry

Field Service Coordinator

Full-Time | Edmonton, AB or Bonnyville, AB | In Person

Why ValWell?

ValWell is a small company on the verge of big growth. A recent acquisition is fuelling our expansion, and the people who join us now will help shape what comes next. For a coordinator, that means you're not a dispatcher buried in someone else's process - you own the field service schedule, and the way our crews get to the job starts with you.

A flexible, independent work environment where you manage the field service schedule and the systems behind it.

Access to best-in-class resources, tools, and technology to run a modern service operation.

Grow your income as you drive growth - new roles and leadership opportunities are being created as we scale.

Direct access to the field crews, the shop, and the customers whose jobs you're coordinating.

The stability of an established business with the energy of a company entering its next chapter.

The Role

We're looking for an organized, people-first Field Service Coordinator to plan, schedule, and support our Field Service team across our Edmonton and Bonnyville operations. You'll be the hub between customers, field crews, HSE, and Training - making sure the right people, with the right tickets and equipment, are on the right job at the right time.

This role sits at the centre of day-to-day field operations. You'll build and maintain the crew schedule, be the go-to for coverage and call-handling questions, keep our records audit-ready, and help new hires get onboarded and job-ready. If you want a role where you run the schedule rather than just react to it, this is it.

What You'll Do

Scheduling & Coordination

Coordinate and prioritize scheduling for the Field Service team so customer needs are met safely, on time, and efficiently.

Balance crew availability, certifications, equipment, and travel to assign the right people to each job.

Adjust the schedule in real time as rush jobs, call-outs, and customer changes come in, and communicate the impact clearly.

Track crew hours and extended shifts to support fatigue management and keep field operations

compliant.

Communication & Customer Support

Serve as a key point of contact for personnel coverage, call handling, response times, and service

protocols.

Build strong working relationships with customers, crew leads, and internal departments.

Communicate job details, changes, and expectations to field crews and customers so nothing falls

through the cracks.

Onboarding & Training Support

Coordinate with the HSE and Training departments to onboard new field employees and schedule

required training.

Help track certifications and renewal dates so crews stay qualified and job-ready.

Records & Administration

Maintain accurate records, schedules, and supporting documentation for field service operations.

Prepare reports, spreadsheets, and other business documentation to support operational and

management decisions.

Assist with administrative projects and other duties as assigned to support the success of the Field

Service team.

What You Bring

High school diploma, GED, or equivalent.

Strong customer service and relationship-building skills, with the ability to communicate information

clearly and provide guidance when needed.

Professional demeanor and excellent interpersonal skills.

Strong organizational, planning, and time-management skills, with the ability to prioritize and manage

multiple tasks at once.

Analytical and problem-solving abilities, and sound judgment when priorities compete.

Basic knowledge of industrial safety practices and a commitment to following all company and safety

policies, promoting safe work behaviours, and proactively addressing unsafe conditions.

Strong computer proficiency, including Microsoft Office and other business software for

communication, reporting, and data management.

Intermediate verbal and written communication skills and basic mathematical skills.

Ability to execute strategies and support departmental initiatives.

Ability to work independently with minimal supervision.

Ability to work extended hours, including more than 8 hours per day or 40 hours per week, as

business needs require.

Ability to read, write, and speak English fluently.

Nice to Have:

One to two years of coordination or coordinator-support experience.

Experience running or supporting field operations, service organizations, or customer-facing teams.

Experience preparing reports, spreadsheets, presentations, and other business documentation.

Familiarity with oil and gas field services, valve or pressure equipment, or industrial safety programs.

Experience with scheduling, dispatch, or workforce-management software.

Valid Class 5 Driver's Licence (or equivalent).

What We Offer

Competitive full-time compensation based on experience, with the opportunity to grow your income

as you drive growth.

Comprehensive benefits package, including medical, dental, vision, and more.

A flexible, independent work environment.

Best-in-class resources, tools, and technology.

On-the-job training and real opportunities for advancement.

The chance to build the field service coordination function at a company that's scaling.

How to Apply

Ready to build your career with a company that's going places? Submit your resume and a brief cover

letter outlining your experience and which location - Edmonton or Bonnyville - you're applying for. You can apply online through Indeed.

ValWell Technologies is an equal opportunity employer. We thank all applicants for their interest; however,

only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Coordinate and adjust field service schedules by balancing customer needs, crew availability, certifications, equipment, travel, and safety requirements. Support customer and crew communications, onboarding and training coordination, certification tracking, fatigue management, and accurate operational records and reports.

Requirements

A high school diploma, GED, or equivalent is required, along with strong organizational, communication, customer service, computer, and problem-solving skills. Candidates should understand basic industrial safety practices, work independently, and be able to work extended hours; one to two years of coordination experience and a valid Class 5 driver's licence are nice to have.

Skills

Scheduling and Coordination
Customer Service
Relationship Building
Communication
Organization and Planning
Time Management
Prioritization
Problem Solving
Analytical Thinking
Microsoft Office
Recordkeeping
Reporting
Fatigue Management
Certification Tracking
Industrial Safety
Workforce Coordination

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
On-the-Job Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Oil and Gas
Service Coordination
Scheduling
Dispatch
Crew Availability
Customer Support
Call Handling
Response Times
Field Operations
HSE
Training Coordination
Onboarding
Certifications
Fatigue Management
Industrial Safety
Microsoft Office
Business Software
Reports
Spreadsheets
Equipment Coordination
Travel Coordination
Service Protocols
Class 5 Driver's Licence
Valve Equipment
Pressure Equipment

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