Service Coordinator

VALWELL TECHNOLOGIES

Innovative Solutions for the Oil & Gas Industry

Field Service Coordinator

Full-Time | Edmonton, AB or Bonnyville, AB | In Person

Why ValWell?

ValWell is a small company on the verge of big growth. A recent acquisition is fuelling our expansion, and the people who join us now will help shape what comes next. For a coordinator, that means you're not a dispatcher buried in someone else's process - you own the field service schedule, and the way our crews get to the job starts with you.

• A flexible, independent work environment where you manage the field service schedule and the systems behind it.

• Access to best-in-class resources, tools, and technology to run a modern service operation.

• Grow your income as you drive growth - new roles and leadership opportunities are being created as we scale.

• Direct access to the field crews, the shop, and the customers whose jobs you're coordinating.

• The stability of an established business with the energy of a company entering its next chapter.

The Role

We're looking for an organized, people-first Field Service Coordinator to plan, schedule, and support our Field Service team across our Edmonton and Bonnyville operations. You'll be the hub between customers, field crews, HSE, and Training - making sure the right people, with the right tickets and equipment, are on the right job at the right time.

This role sits at the centre of day-to-day field operations. You'll build and maintain the crew schedule, be the go-to for coverage and call-handling questions, keep our records audit-ready, and help new hires get onboarded and job-ready. If you want a role where you run the schedule rather than just react to it, this is it.

What You'll Do

Scheduling & Coordination

• Coordinate and prioritize scheduling for the Field Service team so customer needs are met safely, on time, and efficiently.

• Balance crew availability, certifications, equipment, and travel to assign the right people to each job.

• Adjust the schedule in real time as rush jobs, call-outs, and customer changes come in, and communicate the impact clearly.

• Track crew hours and extended shifts to support fatigue management and keep field operations

compliant.

Communication & Customer Support

• Serve as a key point of contact for personnel coverage, call handling, response times, and service

protocols.

• Build strong working relationships with customers, crew leads, and internal departments.

• Communicate job details, changes, and expectations to field crews and customers so nothing falls

through the cracks.

Onboarding & Training Support

• Coordinate with the HSE and Training departments to onboard new field employees and schedule

required training.

• Help track certifications and renewal dates so crews stay qualified and job-ready.

Records & Administration

• Maintain accurate records, schedules, and supporting documentation for field service operations.

• Prepare reports, spreadsheets, and other business documentation to support operational and

management decisions.

• Assist with administrative projects and other duties as assigned to support the success of the Field

Service team.

What You Bring

• High school diploma, GED, or equivalent.

• Strong customer service and relationship-building skills, with the ability to communicate information

clearly and provide guidance when needed.

• Professional demeanor and excellent interpersonal skills.

• Strong organizational, planning, and time-management skills, with the ability to prioritize and manage

multiple tasks at once.

• Analytical and problem-solving abilities, and sound judgment when priorities compete.

• Basic knowledge of industrial safety practices and a commitment to following all company and safety

policies, promoting safe work behaviours, and proactively addressing unsafe conditions.

• Strong computer proficiency, including Microsoft Office and other business software for

communication, reporting, and data management.

• Intermediate verbal and written communication skills and basic mathematical skills.

• Ability to execute strategies and support departmental initiatives.

• Ability to work independently with minimal supervision.

• Ability to work extended hours, including more than 8 hours per day or 40 hours per week, as

business needs require.

• Ability to read, write, and speak English fluently.

Nice to Have:

• One to two years of coordination or coordinator-support experience.

• Experience running or supporting field operations, service organizations, or customer-facing teams.

• Experience preparing reports, spreadsheets, presentations, and other business documentation.

• Familiarity with oil and gas field services, valve or pressure equipment, or industrial safety programs.

• Experience with scheduling, dispatch, or workforce-management software.

• Valid Class 5 Driver's Licence (or equivalent).

What We Offer

• Competitive full-time compensation based on experience, with the opportunity to grow your income

as you drive growth.

• Comprehensive benefits package, including medical, dental, vision, and more.

• A flexible, independent work environment.

• Best-in-class resources, tools, and technology.

• On-the-job training and real opportunities for advancement.

• The chance to build the field service coordination function at a company that's scaling.

How to Apply

Ready to build your career with a company that's going places? Submit your resume and a brief cover

letter outlining your experience and which location - Edmonton or Bonnyville - you're applying for. You can apply online through Indeed.

ValWell Technologies is an equal opportunity employer. We thank all applicants for their interest; however,

only those selected for an interview will be contacted.