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Added 23 mins ago
T
Customer Experience Associate
TD
AB
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 39 mins ago
A
Senior Personal Banking Advisor - Calgary Forest Lawn
ATB
Calgary, AB
- Full-time
This role is based out of the Calgary Forest Lawn branch, but on occasion may be required to travel to neighbouring branches.
Added 1 hour ago
AM
Administrative Assistant
Aplin Martin
Nanaimo, BC
- Full-time
Liaises with administrative staff in other branch offices of the company.
Added 2 hours ago
MI
Senior Business Analyst
Maarut Inc
Toronto, ON
- Contract
The Ontario Ministry of Environment, Conservation and Parks (MECP) Species at Risk Branch (SARB) is responsible for the administration and issuance of Registrations under the new Species…
Added 2 hours ago
Financial Services Representative
Atlantic Edge Credit Union
NL · L'Anse au Loup, NL
This is an on-site position at our local community branch in L'Anse au Loup, NL.
Added 2 hours ago
Financial Services Officer
Atlantic Edge Credit Union
Corner Brook, NL
Reporting to the Branch Manager, our dynamic Financial Services Officer (FSO) will bring a burst of enthusiasm to every interaction! You'll connect with members, dive into their financial…
Added 2 hours ago
Manager, Marketing & Community Impact
Atlantic Edge Credit Union
Corner Brook, NL · Mount Pearl, NL · Deer Lake, NL · Gander, NL · NL · Grand Bay East, NL
Work from any of our 16 branch community locations: Port aux Basques, Doyles, Jeffrey's, St. George's, Corner Brook, Deer Lake, Port Saunders, St. Anthony, L'Anse au Loup, Mary's Harbour,…
Added 2 hours ago
Financial Services Officer
Atlantic Edge Credit Union
Mount Pearl, NL
Reporting to the Branch Manager, our dynamic Financial Services Officer (FSO) will bring a burst of enthusiasm to every interaction! You'll connect with members, dive into their financial…
Added 2 hours ago
BP
Assistant Director, Digital Experience and Communication Services
BC Pensions
Victoria, BC
- Full-time
Degree in communications, digital media, user experience, business administration, public administration, marketing, or related discipline.
Added 2 hours ago
T
Customer Experience Associate
TD
Kelowna, BC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 hours ago
T
Personal Banking Associate - Sherbrooke, Fleurimont (Full time)
TD
Sherbrooke, QC
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 4 hours ago
T
Customer Experience Associate
TD
Salmon Arm, BC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 5 hours ago
Lending Associate La Crete (Term Certain 16-18 months)
Agriculture Financial Services Corporation
Fort Vermilion, AB · High Level, AB · La Crête, AB
This position is required to work in the La Crete branch office.
Added 5 hours ago
T
Customer Experience Associate - Truro
TD
Truro, NS
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 5 hours ago
T
Customer Experience Associate
TD
AB
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 5 hours ago
Project Engineer/Coordinator, Water and Sewer Programming Term
City of Regina
Regina, SK
…system analysis, business case and budget preparation, design, administration, operational support, project management, and construction…
Added 5 hours ago
Mediation Program Support
Government of Alberta
AB
Systems Thinking - You are aware of the branch's priorities and goals, striving to create a culture of service excellence that positively impacts the branch's ability to meet those goals.
Added 5 hours ago
Personal Support Worker
Bayshore
Toronto, ON
assistance with oxygen administration and medication reminder.
Added 5 hours ago
SC
Member Experience Advisor - North Hill
Servus Credit Union
Red Deer, AB
- Part-time
We are hiring for a permanent, part-time Member Experience Advisor to join our Red Deer North Hill Branch!
Added 6 hours ago
OM
Events & Group Sales Manager - Time Out Market, Vancouver
Oakridge Market Limited Partnership
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
Added 6 hours ago
T
Customer Experience Associate - Aylmer (Part-time, 18.75h/week)
TD
Gatineau, QC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 6 hours ago
T
Personal Banking Associate - Laval, Notre-Dame (Part-time, 18.75h/week)
TD
Laval, QC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 6 hours ago
B
Client Service Associate
BMO
Waterloo, ON · MARS
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 6 hours ago
B
Client Service Assistant
BMO
Vancouver, BC · FBT
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 6 hours ago
U
TSG Specialist I
UPS
Caledon, ON
- Full-time
…hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities…

Vancity

Assistant Branch Manager - Lynn Creek

North Vancouver, BC, Canada

This role offers a salary range of $86,400 to $106,680 per annum. · Full-time

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Job details

Pay: This role offers a salary range of $86,400 to $106,680 per annum.
Job type: Full-time
Apply by: Nov 8, 2026
Experience: At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity
Posting language: English
Posted: Oct 9, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As an Assistant Branch Manager, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with members and non-members. The ideal candidate will have excellent verbal and written communication skills; outstanding interpersonal skills and fosters a "Team Player" spirit. You will be deeply committed to creating value in our communities and, through member service and advice, be able to develop business internally and externally in measurable results. Through your leadership, non-management staff will deliver an excellent member experience and relevant financial services to members and communities consistent with branch objectives.

This is a Full-time, Permanent role based at our Lynn Creek Community Branch (Branch 46) and reports directly to the Branch Manager.

How You'll Make an Impact:

Continuously building business and financial planning acumen of member facing staff in order to facilitate and/or deliver a great member experience and grow and maintain a membership base that is loyal, deep and committed to Vancity
Facilitating the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members' complex needs as required
Managing the delivery of day to day service, including staffing, scheduling, traffic flow, problem resolution, and referrals in order to deliver a great service experience and service members during high volume periods as required
Assisting the Branch Manager in the development of plans to achieve financial objectives for the branch

What You’ll Bring to the Team:

At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity
Solid Business acumen in the context of the financial industry.
Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
Advanced Knowledge of Vancity strategies, functions and programs
A High School Diploma (or similar level of educational attainment)

Extra Skills That Set You Apart:

Post Secondary Education/Diploma (Business Administration or Finance)
Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC)
Successful completion of three courses towards the Certified Financial Planner (CFP) designation
Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.

You’ll Thrive Here If You Are:

A Strong People Leader - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives.
A Planner & Coordinator - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like.
An Excellent Communicator - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints.
A Decisive Problem-Solver - you are confident in your decision-making skills to optimize operational capability, to diagnose problems in the context of business, financial and member impacts, and to identify viable solutions.
Analytical - you assess internal processes and identify opportunities for improvement, and to manage revenue and expenses.

What You’ll Earn:

This role offers a salary range of $86,400 to $106,680 per annum. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Lead and coach member-facing staff to deliver excellent service, develop member relationships, grow the branch’s membership base, and meet service standards. Support daily branch operations, including staffing, scheduling, traffic flow, complex member needs, problem resolution, referrals, and planning to achieve financial objectives.

Requirements

Applicants need at least three years of experience in financial services or a related field, including at least one year in a leadership capacity, along with strong business acumen and advanced knowledge of relevant products, policies, systems, strategies, and programs. A high school diploma or equivalent is required; post-secondary business or finance education, investment or securities coursework, CFP coursework, and coaching training are additional qualifications.

Skills

People Leadership
Team Development
Business Development
Financial Planning
Customer Service
Branch Operations
Staff Scheduling
Lobby Management
Sales Coaching
Communication
Problem-Solving
Decision-Making
Process Improvement
Revenue And Expense Management
Financial Services Knowledge

Benefits

Flexible Benefits
Three To Four Weeks Of Vacation
Additional Vacation Days
Two Extra Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Branch Management
Member Experience
Member Service
Business Development
Financial Planning
Business Acumen
Relationship Management
Branch Operations
Lobby Management
Staff Scheduling
Traffic Flow
Problem Resolution
Referrals
Sales Coaching
Service Standards
Financial Objectives
Revenue Management
Expense Management
Process Improvement
Vancity Products And Services
Investment Funds In Canada
Canadian Securities Course
Certified Financial Planner
Coaching

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