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Added 3 mins ago
WI
Senior Technical Director - Tailings, Waste Dumps and Stockpiles
WSP in Canada
AB · Edmonton, AB
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 3 mins ago
ES
BRANCH MANAGER
ECCO Supply™
Saskatoon, SK
- Full-time
In conjunction with the Regional Director of Sales Branch Operations, developing strategies and plans.
Added 3 mins ago
RH
Head of Operational Risk
Robert Half
Toronto, ON · North York, ON
- Full-time
Our client, a well-established investment management organization, is seeking a Director, Risk & Audit to join their growing team. Reporting to senior leadership, this individual will be…
Added 3 mins ago
SJ
Software Engineer
So Jobs
Toronto, ON
- $202,000 to $231,000 USD / year
- Full-time
In this role, you will motivate, manage, and inspire a team of software engineers to deliver innovative products alongside participating in hands-on development.
Added 4 mins ago
D
Director, Financial Performance
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Toronto, ON · Montreal, QC · Levis, QC
- Full-time
As Director, Financial Performance, you support the property and casualty insurance sector in cross-functional and strategic financial mandates, leveraging your extensive knowledge of the…
Added 4 mins ago
SC
Director's Administrative Assistant
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Sherwood Park, AB
- Full-time
Reporting to the Director of Financial and Strategic Services, this Director’s Administrative Assistant provides leadership and coordination for the day-to-day operation of the Director’s…
Added 4 mins ago
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Buyer
Black & McDonald Limited
Pickering, ON
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Added 34 mins ago
WC
On-Call Custodian (Internal/External)
W̱SÁNEĆ College
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- Full-time
Works under the direction of the Executive Assistant or Principal or Director and in Works in accordance with Board policy and procedure to provide the students and staff of the W̱SÁNEĆ…
Added 48 mins ago
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Regional Director – Quebec & Eastern Ontario / Directeur Régional – Québec et Est de l'Ontario
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- Full-time
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Added 1 hour ago
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Social Worker
Provincial Health Services Authority
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Concurrent Disorders Counsellor, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
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Added 1 hour ago
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Regional Director Assistant
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BC · Fraser Valley A, BC
- Part-time
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Vancouver, BC
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Vancouver, BC
- Full-time
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Vancouver, BC
- Full-time
The Executive Director (ED), Child Health BC (CHBC), reports to the Vice President, Provincial Clinical Programs & Health Improvement Networks, and is accountable for the overall provincial…
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Added 1 hour ago
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…engaged partner haulers to provide waste management and recycling services and track materials from their source to recycling and composting facilities. Our sustainability experts analyze…
Added 2 hours ago
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22949 - Senior Operational Lead - National Security Division – East and South Central Unit
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The NSD Senior Operational Lead supports the Head of National Security Division working to the Director for the National Security Division, accountable to the Chief Probation Officer, to…
Added 2 hours ago
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…our Montreal office. You will report to Yves, our Regional…
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Vancity

Branch Manager - West End

Vancouver, BC, Canada

The salary range for this role is $108,500 to $134,085 per annum. · Full-time

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Job details

Pay: The salary range for this role is $108,500 to $134,085 per annum.
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will oversee operational planning, staff development, community engagement, and financial performance, ensuring members receive high‑value financial advice and services that support their long‑term well‑being. This role is ideal for a collaborative, community‑driven leader who thrives in dynamic environments and inspires teams to deliver excellence.

This is a Full‑time, Permanent role based at our West End Community Branch (Branch 47) and will report directly to the Senior Regional Director, Inclusive Banking.

How You'll Make an Impact:

Delivering on financial objectives and performance targets for the branch
Developing, coordinating, and monitoring branch activities to ensure high‑quality service delivery
Building branch visibility and brand awareness to strengthen community presence and drive business growth
Leveraging Vancity’s full suite of products and services to meet member needs
Coaching and guiding staff to achieve excellence in advice, service, and member experience
Analyzing operational processes to identify efficiencies and areas for continuous improvement
Supporting a culture of accountability, collaboration, and member‑centric service
Diagnosing operational or member‑related issues and identifying effective solutions

What You’ll Bring to the Team:

Minimum 3 years of people‑management experience in a financial services environment
Minimum 2 years of business development experience with demonstrated measurable outcomes
At least 5 years of overall experience in the financial industry or a related field
Strong business acumen and applied knowledge of financial products, advice, and service delivery
Advanced knowledge of Vancity products, policies, procedures, systems, and tools
Advanced understanding of Vancity strategies, functions, and programs
A Bachelor's Degree or equivalent combination of education and experience

Extra Skills That Set You Apart:

Completion of IFIC or CSC
Completion of three CFP‑eligible courses
Completion of Vancity‑aligned coaching modules

You’ll Thrive Here If You Are:

A Strong People Leader - You inspire, mentor, and support your team to reach their full potential.
A Strategic Planner - You proactively organize, prioritize, and coordinate branch activities.
An Effective Communicator - You communicate business objectives clearly and model strong member‑service behaviours.
A Decisive Problem‑Solver - You confidently assess risk and identify solutions that balance member impact and business needs.
Analytical and Insight‑Driven - You evaluate branch performance and identify areas for operational improvement.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The salary range for this role is $108,500 to $134,085 per annum. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Lead branch operations and staff to deliver high-quality member service, meet financial targets, and support business development. Plan and monitor branch activities, strengthen community presence, coach employees, and improve operational processes.

Requirements

Requires at least five years of experience in the financial industry or a related field, including three years of people-management experience and two years of business development experience with measurable results. A bachelor's degree or equivalent combination of education and experience is required, along with strong financial product knowledge and advanced knowledge of Vancity products, policies, systems, strategies, and programs.

Skills

People Leadership
Branch Operations
Business Development
Financial Performance Management
Strategic Planning
Member Experience
Financial Advice
Staff Coaching
Community Engagement
Operational Planning
Process Improvement
Risk Assessment
Problem-Solving
Communication
Financial Products and Services
Performance Analysis

Benefits

Annual Incentive Program
Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Branch Management
Branch Operations
Business Development
Financial Performance
Member Experience
Financial Advice
Financial Products
Service Delivery
People Management
Staff Development
Coaching
Community Engagement
Operational Planning
Process Improvement
Risk Assessment
Performance Targets
Inclusive Banking
Financial Resilience
IFIC
Canadian Securities Course
Certified Financial Planner
Vancity Products
Policies and Procedures
Systems and Tools

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